SONIA DASILVA

*** ******* **, ***. # ***, Winchester, MA 01890 • Cell: 1-781-***-**** • acugeb@r.postjobfree.com

Professional Summary

Skills

Internet research

Good communication skills

Complaint resolution

Fast learner

Basic computer skills

Languages: English, Spanish, Portuguese

Customer relationship building

Strong initiative

Strong team player

Strong written and verbal communication skills

Good multitasker

Work History

Pelham Academy/ JRI – Housekeeping – 04/2016 – Current.

Housekeeping/ housekeeping supervisor, Server at Banquets Department. At Hilton Hotel Boston Woburn – 2 Cedar Street, Woburn, MA 03/2004 – 04/2012

Package Concierge at UDR Apartments – One Inwood West, Woburn, MA 01801 ., 2013- 03/2016

Provided outstanding customer service.

Accurately read, understood, and carried out written instructions.

Communicated operational issues and changes to supervisor on regular basis.

Followed company procedures to maintain work environment in a neat and orderly condition.

Promoted shop safety by working in a safe manner.

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Maintained positive relationships with all customers.

Met production goals by maintaining cost effective levels of spare parts inventory.

Informed supervisors when machines needed major service.

Education

Current Student of Associate of Science:- Paralegal Studies, at

Bunker Hill Community College - 250 New Rutherford Ave, Charleston, MA 02129

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