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Manager Customer Service

Location:
New York, NY
Salary:
120000.00
Posted:
April 23, 2016

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Resume:

Sandra H. Wilson, CCM

Cell 646-***-**** acug8u@r.postjobfree.com

PROFESSIONAL SUMMARY AND SKILLS

Seasoned professional with 10+ years’ experience in customer service, office management, and financial management seeking a position where my skills and experience can support the goals of an established organization.

Ability to cultivate strategic relationships and build trust, while simultaneously steering positive bottom-line results.

A positive, innovative leader; open to fresh ideas and championing an organization’s goals.

Computer skills: Microsoft Word, Excel, PowerPoint, and Internet research.

Software skills: QuickBooks, WideOrbit, Advent, Vcreative

PROFESSIONAL WORK EXPERIENCE

Asia Living – Asia TV USA New York, NY 2015 to 2016

Journal Broadcast Group Knoxville, TN 2012 to 2015

Traffic Manager

Oversees inventory management for assigned stations. Leads and assists others in programming and traffic department responsible for managing specific station inventory. Maintains displaced list and front load orders to maximize inventory and pricing control. Oversees customer support to broadcasting station team.

Consistently provide input to senior management regarding the development of the department budget.

Manage standard operating procedures through reporting including production measurements as address the department’s success or fail points

Prepares performance evaluations for staff including supervisors. Recommends promotion, hire and termination decisions

Camino Real Communications Palm Desert, CA 2007 to 2012

Business Manager/Office, Billing & Traffic Manager

Manage daily log generation for 8 television stations

Implemented and converted two years of data to QuickBooks. Improved and accelerated accounts receivable collections by 80% in four month period.

Produced monthly invoices and statements of $45 thousand, reconciling billing activity to accounts receivable and aging.

Global Electronic Music Market/GEMM.com Palm Springs, CA 2001 to 2007

Office Manager/Full Charge Bookkeeper

Oversaw $6 million cash flow. A/P, A/R, daily cash deposits, full bank reconciliations.

Established 3 month rolling cash flow forecast.

Implemented weekly wire transfers for overseas clients, issued 600+ checks weekly including international payments through Ruesch International, Inc.

Provided customer service to 100,000+ worldwide clientele and administered full payroll service.

Converted 4 years of data to QuickBooks.

Kocen Financial Group Palm Springs, CA 2000 to 2001

Client Service Manager

Managed over 300 client accounts totaling $67 million.

Served as liaison between broker dealer and various financial institutions.

Transferred all existing documents to Advent Software.

Responsible for all correspondence, letters, and other documentation, as well as maintaining records in compliance with all security regulations.

KEZN Radio/CBS Infinity Broadcasting Palm Desert, CA 1997 to 2000

Controller/Business Manager

Oversaw daily functions of office management including A/P, A/R, invoicing, financial reporting, and payroll and commission calculations.

Conducted credit evaluations, collections and applications of payments.

Communicated directly with CBS headquarters, transmitting weekly and monthly financial reports.

Core Mark International, Inc. South San Francisco, CA 1989 to 1997

Assistant Treasurer

Determined broad aspects of $165 million loan position for Treasury including Libor Loans and Foreign Exchange.

Maintained critical data regarding company obligations and agreements including compliance to regulations regarding state bond limits including Letters of Credit.

Created forecasts and statistical reports essential to ongoing maintenance of treasury functions including Monthly Administrative Charges for 32 distribution centers.

Reconciled 30+ bank accounts daily for eight subsidiaries.

EDUCATION AND CERTIFICATIONS

University of California, Berkeley Berkeley, CA

B.A., Human Resources/Labor Relations

Certified Cash Management Credential Program Baltimore, MD

Certified Cash Manager, Certified Cash Manager Credential, Professional designation focusing on (1) resolution of complex financial transactions and (2) treasury and banking regulations.



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