Don Otto

*** ********** ***** *****

Milton, GA *0004 US

Phone: +1-770-***-****

acug7i@r.postjobfree.com

EXECUTIVE SUMMARY

Information Technology & Hands-On Technology Leader Extensive experience in start-up and turnaround situations as well as 12+ years in a Fortune 500 manufacturing company. Strong interpersonal and servant leadership skills developed across a broad spectrum of business disciplines including; healthcare, outsourcing, e-commerce, database mining and content management. Expert at analyzing, planning and developing an organization’s critical business technology solutions to accomplish innovative, cost-effective strategies for improving competitiveness and profitability. Recognized for ‘turning around’ dysfunctional IT organizations and being a ‘hands-on’ problem solver, administrator and consultant.

OBJECTIVE

Information Technology leadership role.

EMPLOYMENT HISTORY

VP of Technology & Operations

BountyBuilders, LLC

January, 2012

Developed the business plan, budget and revenue forecast

Organized and founded the business

Board member and corporate secretary

Developed; project plans, product requirements & conceptualized applications

Hired staff (CEO, Director of sales, Product Manager, Creative Director, etc.) and recommended advisors

Coauthored the Private Placement Memorandum and assisted in fund raising ($5.5 million)

Led project and product management and participated in technology infrastructure building and support

Developed a competitive analysis and conducted market research

Staff: 7, Budget - none (pre-funding)

Director of Infrastructure

Implantable Provider Group

August, 2010 December, 2011 (1 year 4 months)

As the Interim `IT guy' administered the; data center, cloud facility, network, telephone, facilities, security and helpdesk for 120+ employees

Hired to restore confidence in IT and upgrade infrastructure

Improved average response time from 22 seconds to sub second

Upgraded XP workstations to Windows 7, expanded office facilities, migrated to Exchange 2010 and upgraded from Windows SBS server to Windows 2008

Encrypted laptops (Sophos)

Implemented Metro Ethernet

Temporary position based on IPG's need to bridge a gap in resources while searching for a CIO.

Director of Infrastructure

Coalition America

September, 2008 August, 2009 (11 months)

Director of; Network, Telecom, Helpdesk, Systems Administration, Security, Change & Release Management and Database functions

Led projects to implement DR, BCP, and to optimize & stabilize the existing (legacy) infrastructure

Separation as a result of s 50% loss in revenues and a subsequent 30%+ reduction in workforce

Accomplishments; Developed & maintained IT security Policies & Procedures compliant to HIPAA, PCI and ISO 17799 resulting in successful audits by our Tier 1 clients

Reduced departmental operating costs by 20% through workforce reduction and local outsourcing of key system and network support functions

Stabilized & improved claim processing (22%) through a SQL upgrade and migration of end-of-life servers to a new high speed/availability virtualized SAN infrastructure

Provided `hands-on' system administration, troubleshooting, system setup and other functions as needed

Designed, planned and /or implemented; IT Disaster Recovery built upon SRM (Site Recovery Manager) A multi-year plan to `go green' (virtualization) designed to reduce operating costs over 50%, while supplying business growth and system capacity increases of over 300%

Replaced Internet access providing 32 times bandwidth at a 66% reduction in operating cost

A business process and systems monitoring tool to automatically alert the appropriate business or IT staff of threshold breaches in KPI (Key Performance Indicators) and Service Level Agreements

A modular budgeting and forecasting system

; A test environment `library' control system based on VMware Lab-Manager

A roll-up weekly project management and time tracking system to enhance management controls

A communications upgrade plan unifying communications to consolidate audio conferencing and call distribution services, with built-in disaster recovery and shared voice & data, at lower total cost

Staff: 7 Budget: $600k

VP of IT

Market Velocity

January, 2005 January, 2008 (2 years 12 months)

Stabilized an e-commerce web portal services business providing trade-in, donation and recycling services to consumers and businesses on behalf of OEM’s (HP, Dell, Xerox, Sony, Palm, RIM, etc.) and resellers of electronic systems

Hands-on System Administrator responsible for security, telephony, Email, etc

Accomplishments: Completed a ‘new platform’ - addressing front end, back-end and back-office architecture needs

Reduced customer OEM website delivery time from 6 weeks to 2 days

Increased profitability over 50%

Restored confidence of major customers by increasing availability to in excess of 99.995%

Migrated 32 physical servers to 5 VMware servers, running development and production

Reduced staffing requirements through creative application of consultants and offshore developers. Reengineered technology infrastructure (data center, telecommunications and support staff)

Reduced operational costs in excess of 50%

Provided primary ‘hands-on’ administration Achieved the goal of profitability leading to subsequent sale of the business in July of 2007. Developed a BCP, DRP and COOP (disaster recovery plans) for the global parent organization

Staff: 38

Budget: $750k

CTO

1-800-database

September, 1998 September, 2000 (2 years)

Reengineer the technology infrastructure to facilitate business transition from a space management services provider to a web based e-commerce distributor of consumer product images and data (providing digital content for product catalogs, retail websites and other marketing programs)

Grew the staff from 2 to 14 and consolidated 5 access databases into a single SQL server

Rebuilt the primary business systems improving productivity 200%

Designed and built a new data center with 16 Tb of online storage

Company closed in 2000 as they never became profitable

Staff: 16

Budget: $500k

EDUCATION

University of Phoenix

Bachelor of Science

Rexnord Training Institute

ACHIEVEMENTS

Developed and executed stabilization and re-engineering plans that reduced ‘time to market’ for OEM websites from 6 weeks to 2 days, resulting in profitability and the subsequent sale of the business

Virtualization of company infrastructure to drastically reduce operating costs (50%) and achieve SLA’s of 99.999%

Successful launch of e-commerce websites (content management, grocery CRM, OEM trade-in portal, etc.)

Re-engineering, relocation, consolidation & migration of data centers

LICENSES / CERTIFICATIONS

Six Sigma Green Belt

MCP

ASSOCIATIONS

TENG - Technology Executive Network Group

TAG - Technology Association of Georgia

PMI - Project Management Institute

HBS Alumni Angels

VMware users group

Cisco IP telephony User Group

HTM - High tech Ministry

ICM - Integrated Community Ministries

SKILLS / QUALIFICATIONS

Active Directory, Budgeting, Business Operations, Business Plans, Business Process, Business Systems Analysis, Coaching, Competitive Analysis, Consulting, Creative Director, CRM, Customer Relations, Data Center Management, Data Processing, Dell Computers, Disaster Recovery, Disaster Recovery Planning, E-Commerce, Email, Ethernet, Forecasting, Fundraising, Help Desk Support, IBM, Imaging, Infrastructure Management, Internet Software, ISO, ISO 9000, JCL, KPI Reporting, Laptop Computers, Leadership, Mainframe, Mainframes, Management, Marketing, Microsoft Back office, Microsoft Certified Professional, Microsoft Certified Systems Engineer, Microsoft Exchange, Microsoft Office, Microsoft Windows, Microsoft Windows Server, Migration, Network Support, MPLS/VPLS

Networking, PCI, Policy Analysis, Process Management, Product Management, Programming, Project Management, Project Planning, Reports, Retail, Sales, San, Security, Servers, Six Sigma, Sla, Sophos, Staffing, System Administration, Systems Development, Telecommunications, Telephone Skills, Troubleshooting, Upgrades, Vendor Relations, Virtualization, Web Portal, Web Site Production, Writing Technical Skills Analysis Building & Leading technology teams Business Intelligence Business Process Engineering Change Management Cisco Cloud Co-Location Communicating at all levels effectively Computer repair Consulting Contract management Creating Project Plans Creative Data Centers Data Management Detail Oriented Disaster Recovery E-Commerce EDI End user Support Excel Exchange Helpdesk HTML/XML Imaging Systems IP Development and protection IT Management ITIL LAN/WAN Microsoft Server Migrations Network Systems OneNote Operations Organizational Skills Outlook Performance Management PowerPoint Presentation Skills Process Improvement Procurement Product Development Programming Project Quality Assurance skills Research Sales Support SDLC Security Systems Servers SQL Storage Systems Supervisory Skills Systems Integration Technical Support Telecom Systems Translating Business Requirements Vendor Management VMware VoIP Web development Word

National Career Readiness Certificate™ Gold level attained, ACT, 10/01/2004;

Georgia Licenses, Regular

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