SUMMARY

I am an energetic professional with five plus years of extensive experience in the medical setting. Very eager to work in high-load environment and achieve the highest level of patients’ satisfaction. Proven success in dealing with patients and families from different backgrounds. Have demonstrated ability to communicate patient’s needs to the respective team. Prioritizes and performs several functions simultaneously and on a consistent basis. Ability to clearly speak, read, writes, and thoroughly understands English. Follows Standard Operating Policies and Procedures (SOPs) and regulations.

PROFESSIONAL EXPERIENCE

EBAC (East Bay Aids Clinic) January 2016 – current

Volunteer Phlebotomist

Venipuncture & Capillary puncture.

Blood collection & Handling Safety

Stock medical supplies

Transported blood specimens

Customer Service Rep

Enchanted Work by Leah June 2010 – current

In Home Health Care

• Caseload of six clients daily; In- homes care provider

Measured and recorded Vital signs, I/O’s, and wound care

• Provided residents with personal-care services including medication and toileting support

• Sanitized patient’s home

Assisted living; finances, errands, coordinated gathers and manage calendar.

All casework documented using a PC and paper chart.

Solano County, CA Jan 2013 – Dec. 2013

In Home Health Care

Support safety, quality patient care delivery

Measured and recorded Vital signs, I/O’s, and wound care

• Provide residents with personal-care services including medication and toileting support

• Maintain patients’ records and files as per the facility’s standard operating procedures

• Turn and change beds

• Feed and bath residents

Kaiser Permanent - Emeryville, CA Nov 07 – April 2010

Business Application Coordinator

Specialized in Per operative Services (Optime and Anesthesia), Adult Services (Med/Surg and ICU),

Stroke, Prelude, Cadence (ADT) and Computerized Physician Order Entry (CPOE).

Implemented Health Connect to Hospitals and Outpatient Surgery Centers

Assisted in classroom training before the implementation

Trained clinicians in Medical Surgery, Op-Time, Anesthesia Department, Health Information Management, Laboratory, Surgery Clinic, Women’s Health Clinic, and Registration

Provided Floor support to End Users in Admit, Adult Services ASAP, Anesthesia, Pediatrics, Cardiology, Dermatology, Endo, IRR, Mother/Baby, Pediatrics, Per operative Services, Radiology, and All phases of Surgery

Resolved software discrepancies with the build team, reduced service tickets. Closed majority of ticket through

educating the end users.

Trained new BAC. Trainer for Op-time/Anesthesia Ambulatory Offices

Redwood Toxicology - Santa Rosa, CA. Jan – May 2007

Lab Assistant

Performed the final stage of drug analysis and assist the R&D of the GC/MS laboratory.

Performed experiments for the improvement of extraction procedure.

Test urine, blood, and saliva for the quantity range of drugs with the use of basic lab instruments: pipettes, centrifuge, dry and air bath, pressure columns and rotators.

Prepared samples by extracting drugs for body fluids, using protocol for specific drugs.

Prepared test solutions, schedules for GC/MS, data entry, and forward results to CLS to interpret.

Stocked, cleaned, and set up for the next shift.

Answered high volume calls. Data entry; responsible for court order testing.

EDUCATION/TRAINING

Certified Nursing Assistant and Phlebotomist Nursing College of Solano

Associates of Science degree- Biology Contra Costa College San Pablo, CA.

KPHC - Certificate of Achievement Multi-Modules

EPIC Credential by Kaiser Permanente and J.C. Lincoln

PROFESSIONAL DEVELOPMENT

Liaison

Financial Management

ICD- 9

Microsoft Office Proficient

Abstraction of patient’s records

HIM -Chart Deficiencies

Head of classroom Trainer

Project Planning

Health Information Management

Medical terminology

HIPAA Regulations

EMR

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