KENNETH J. STINSON
***** ******** ** ** acufue@r.postjobfree.com
Ramsey, MN 55303 763-***-****
Education
Degree Program
Brown Institute Minneapolis, MN
Programming degree 9 languages, 1998
Technical Experience
Computer Experience
Java, Visual Basic, C, C++, Cobol, Assembler, RPG
SQL Server 2008r2 and 2012
Active Directory
Exchange
Office 365 Admin
Toshiba IP Edge Management
Ticketing Systems Implementation/ Development (BenData- Heat and Axosoft -OnTime)
Imaging solution implementation (Ghost-Acronis Snap Deploy)
GoToMeeting, GoToTraining, GoToWebinar, Adobe Captivate, TechSmith Camtasia
SharePoint admin and site development
Office product support and training
Win 98-XP-7-8.1
IOS Support
Android Support
Mobile device support across all major platforms
Imaging, image creation, and deployment of workstations and laptops
Project management and implementation
Camtasia training development and production
Adobe Captivate training design and production
Front line support and training of MS and internally developed software’s on multiple platforms
GPS Mapping training and support
Hardware and software evaluation, recommendation, implementation, and training roles
Career Experience
Producers Ag 2012 – Present
End User Computing Engineer/Technical Trainer: Administering Active Directory, Office 365 administration, imaging machines and configurations, hardware and software implementation, training, enterprise solutions research and implementation. Equal time spent acting as a top tier support resource and as a trainer, and solutions exploration.
Skill set Hardware and software diagnosis and support, network activities including access points and implementations. IOS support, mobile device support, AD and SharePoint, OnTime, Junos Pulse, Office Products, SQL, Toshiba IP-Edge, Move It, Adobe Captivate, Camtasia, GoToMeetng/Training/Webinar.
Rural Community Insurance Services 2001 – 2012
Call Center Manager/Technical Trainer III: Managed 16 member technical help desk, facets included imaging, hardware and software support, training of internal and external customers, group and online training and marketing calls. Implementation of call logging suite from database through to input screens and escalation processes.
Skill set: Ghost, Track-it, AD, HEAT, SQL, Crystal Reports, VB, Office Products
New Resources Corporation 1998 – 2001
Programming Consultant : Multiple engagements in various roles
Skill set: Programming Degree in 9 Languages: