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Management Support Training

Location:
Ramsey, MN, 55303
Posted:
April 20, 2016

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Resume:

KENNETH J. STINSON

***** ******** ** ** acufue@r.postjobfree.com

Ramsey, MN 55303 763-***-****

Education

Degree Program

Brown Institute Minneapolis, MN

Programming degree 9 languages, 1998

Technical Experience

Computer Experience

Java, Visual Basic, C, C++, Cobol, Assembler, RPG

SQL Server 2008r2 and 2012

Active Directory

Exchange

Office 365 Admin

Toshiba IP Edge Management

Ticketing Systems Implementation/ Development (BenData- Heat and Axosoft -OnTime)

Imaging solution implementation (Ghost-Acronis Snap Deploy)

GoToMeeting, GoToTraining, GoToWebinar, Adobe Captivate, TechSmith Camtasia

SharePoint admin and site development

Office product support and training

Win 98-XP-7-8.1

IOS Support

Android Support

Mobile device support across all major platforms

Imaging, image creation, and deployment of workstations and laptops

Project management and implementation

Camtasia training development and production

Adobe Captivate training design and production

Front line support and training of MS and internally developed software’s on multiple platforms

GPS Mapping training and support

Hardware and software evaluation, recommendation, implementation, and training roles

Career Experience

Producers Ag 2012 – Present

End User Computing Engineer/Technical Trainer: Administering Active Directory, Office 365 administration, imaging machines and configurations, hardware and software implementation, training, enterprise solutions research and implementation. Equal time spent acting as a top tier support resource and as a trainer, and solutions exploration.

Skill set Hardware and software diagnosis and support, network activities including access points and implementations. IOS support, mobile device support, AD and SharePoint, OnTime, Junos Pulse, Office Products, SQL, Toshiba IP-Edge, Move It, Adobe Captivate, Camtasia, GoToMeetng/Training/Webinar.

Rural Community Insurance Services 2001 – 2012

Call Center Manager/Technical Trainer III: Managed 16 member technical help desk, facets included imaging, hardware and software support, training of internal and external customers, group and online training and marketing calls. Implementation of call logging suite from database through to input screens and escalation processes.

Skill set: Ghost, Track-it, AD, HEAT, SQL, Crystal Reports, VB, Office Products

New Resources Corporation 1998 – 2001

Programming Consultant : Multiple engagements in various roles

Skill set: Programming Degree in 9 Languages:



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