Richard A. Smart

acufu9@r.postjobfree.com

**** ****** ****, ***********, ** 29485

301-***-**** (Mobile), 843-***-**** (Home)

PROFESSIONAL HIGHLIGHTS: Over 20 years experience as a senior professional in all facets of both the business and technical environments including system design and development, programming, call center development and operation, project, program and product management, revenue generation, P&L, global technical project, software and hardware maintenance support and service, and computer center and network operations. Experience on an international and domestic operating level in large and small organizations, including non-profit, with repeated successes in both startup and turnaround situations.

EDUCATION: MBA, Regis University, 2005

BS, University of the State of New York – Albany

RECENT TRAINING: ITIL Foundation; Six Sigma Green Belt; Six Sigma Black Belt; Scrum Master

CERTIFICATION: PMP, Project Management, Project Management Institute, 2007

PROFESSIONAL AFFILIATIONS: Project Management Institute AFCEA

IEEE – Computer Society

CLEARANCE: DOD Top Secret, Inactive, Renewable

COMMUNITY: Red Cross: Government Liaison Emergency Operations Center, Disaster Assistance Team, Digital Communications Specialist

GENERAL EXPERIENCE (10 Years+) KEY WORD:

Development: SDLC/Agile/Waterfall

MicroSoft: Word, Excel, Powerpoint, Project (Enterprise and standalone), Visio, Works, Notes, Lync and Outlook

Systems: IBM Mainframes, Unix, Xenix, Linux

General: Sharepoint, Lotus Notes, Visual Basic, Basic, Compass, Wordstar 2000, Photoshop, Orgchart Plus

WORK EXPERIENCE:

6/2001 – Present TMC Systems International

PRINCIPAL

PMBOK project management for large telecom, datacom, infrastructure and communications systems projects utilizing MS Project standalone and enterprise versions. Management of multiple concurrent projects in multiple continents and hemispheres, including full life cycle from requirements development, scope, contract, design, implantation and deployment.

RFP Response for cellular and wired infrastructure within a proposed nuclear power plant.

Assumed program responsibility for failing technology projects resulting in turnaround and successful implementation; Root cause analysis and failure and effect analysis of problems.

Developed a wireless voice and data strategy for the seven hospital core group; Defined and developed requirements for a distributed antenna system for a multi-frequency voice and data wireless project; Baseline infrastructure projects for wireless, fiber and cabling of new construction and renovation projects.

Management consulting services and management training including coaching from the director level through the VP level, strategic planning assistance, organizational structure and development programs

Cabling, DAS and wireless infrastructure design and implementation for a large building renovations, data centers, hospitals and medical laboratories utilizing PMBOK project management.

Project management of software development and deployment projects in a PMBOK and SDLC environment using waterfall and Agile approaches.

Operational process improvement projects utilizing technology to increase productivity, meet SLA and improve quality; process improvement and quality improvements for field operations organizations; developed and implemented an ISO supportable documentation management system to manage technical documents and release/upgrade related information; developed technology refresh program to replace PC and related equipment in a 14,500 PC environment on a recurring 3.5 year cycle (16/day).

Revision of non-exempt compensation program to reduce turnover by half; developed division interview process to improve the three year retention metric to 100% from 55%.

Server based applications installation and deployment for individual hospital and enterprise use.

Richard Smart

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Telephone system selection (Key and VoIP) and implementation at multiple sites; selection and deployment of call center recording system for multiple centers; Call center implementation for regional technical support.

RFP development, system selection and implementation of a mass notification system used for emergency communications for a 21,000 person organization.

Acquisition, programming, distribution and training for satellite telephones and fixed antenna satellite lines for 130 senior managers.

Risk assessments for seven hospitals identifying potential single points of failure in the communications infrastructure, operational weaknesses and environmental concerns.

Business plan development for a startup text messaging company that received first round funding of $1M in six weeks.

Business plan and product review for a software application company developing an inter-system application translator.

Business plan development and management development for a startup network security audit company.

Product definition and high-level design for an application to manage inventory and service call scheduling for a remote field service force using two-way pagers.

Process review and compensation revisions for a software company to improve software productivity utilizing a combination of scaled declining bonuses approaching schedule and negative adjustments for quality shortcomings.

Global marketing plan and channel development process for a software security services company.

Network planning and communications applications development and review.

1988-2001 Hughes Network Systems – Germantown, MD

SR. DIRECTOR, CUSTOMER SUPPORT SERVICES (1988-2001)

Responsible for program management of 16% of Product Line revenue, all post-sales support for the air-ground wireless telephony, packet switching, frame relay, router and device access product lines. Areas of responsibility included project management, customer support services, installations, system acceptance, contract and demand maintenance, documentation, training, applications development, system software support and engineering services.

Developed on-call hardware maintenance program that was expanded to provide local coverage in 34 countries.

Created a worldwide support program for multinational network customers that included opening Regional Support Centers in Europe (Frankfurt and London), South America (Sao Paulo) and the Near and Far East (Manila and Delhi).

Program management of a classified program that included network engineering, technical support, and project management for thirteen years.

Project management of all global network systems deployment including software applications, network hardware and software, computer systems and associated network and data center infrastructure and design.

Project management of applications software development groups in two countries.

Program management of commercial technical support services including definition and pricing of services to be offered.

Defined and established Network Engineering Services group to offer communications consulting services, network operations and network planning and design services to existing customer base. Grew revenue for this section to 11% of post-sale support revenues.

Specified and implemented an automated test environment to increase quality and reduce “time to ship” for new releases. Reduced release cycle time by 70%.

Specified and implemented a network analysis and billing system package for use by customers in the areas of private and public networks. Productized and sold to over 90% of the customer base with an ROI of 52%.

Addressed process and organizational issues that resulted in a reduction of overall personnel involved in support by 15% between 1988 and 1998 while customer base expanded by 450% and product line tripled in scope covering 46 countries.

Prior experience includes operating system development of communications drivers and compilers, management of hardware and software engineering groups including off-shore operations, applications development, product development, and operational management of groups in five countries and up to 25 offices, 4450 in-directs (450 FT/4000 PT) and $100M operating budget.

Managed the turnaround of four major multi-year projects for the corporation that resulted in all objectives (schedule, quality and cost) being met.

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