HARIHARASUDHAN SHANMUGAM, CSM®

**** ****** ***** 804-***-****

Pearland, TX 77584 Work Authorization: GREEN CARD acufsp@r.postjobfree.com

INFORMATION TECHNOLOGY PROJECT MANAGER

Experienced Scrum Master, Test Manager, Project Manager, Mainframes Developer, Business Analyst

Scrum Certified Program Manager with 14 years of experience managing highly-visible enterprise technology projects and programs. Proven success with system development, testing, implementation and oversight of automation, enterprise performance testing. Critical expertise in consulting, mentoring, and coaching project teams within cross-functional, matrixed, and global project teams. Diverse range of expertise supporting Fortune 500 corporations in the Banking and Financial services, Oil and Gas industry and Truck leasing logistics. Able to lead/participate in test strategizing, development, and data solutions.

CORE COMPETENCIES

Waterfall & Agile Project Management Software Development Life Cycle (SDLC) Software Testing Life Cycle (STLC) Resource Management Project Scheduling Process Consulting Cross-Functional Team-Building Process Improvement Budgeting & Forecasting Release Management Test Management Requirements Analysis & Gathering Quality Assurance User Acceptance Testing (UAT) System Migration & Conversion Technical Architecture Automation & Testing Compliance Projects Banking Cards and ATM Oil & Gas Industry Logistics Domain

SKILLS

Leadership Problem solving Teamwork Ownership Organizing Planning Management

IT and NUMERACY

Proficient in MS office Efficient in analytical and numerical problem solving techniques

COMMUNICATION

Highly professional in communicating with a wide range of audience including senior management, senior engineers, executives, Third Party vendors etc. and apply innovative solutions to improve communication.

Fluent in written and spoken English.

CAREER SPECIFICS

1.PROJECT MANAGER/PMO 2010 – Till Date; Capital One Bank – Richmond, VA & Houston, TX

Handling projects with budget ranging from $5M to $10M and managing a team of up to 80 members

Leading the TCOE strategic initiative and responsible for the deliverables of QS work products for Capital One engagement.

Responsible for working with the QS Director in a Customer-Service Provider relationship and to meet the mutually agreed expectations pertaining to QS deliverables.

Responsible for working with the QS Managers and QS Director to plan strategic initiatives within the scope of engagement.

Responsible for delivery of work products that are innovative, high quality and timely.

Responsible for working with onsite delivery Lead and QS Managers to ensure proper communication on process improvements, strategy implementation and deliverables.

Responsible for Cognizant’s staffing based on approved budget.

Responsible for QS resource utilization, productivity and Cognizant’s team management.

Responsible for status reporting of Cognizant’s performance metrics.

Point of escalation for risks/issues pertaining to Cognizant’s deliverables & to resolve and implement solutions.

Accomplishments/achievements:

1.Pre-sale Exposure - have worked in 7 major proposals and gained 4 new businesses for the company.

2.Productivity - Introduced skill upliftment for testing resources to perform development activities that increased team productivity by 25%.

3.Profitability - with a current team size of 80 resources, (24 ONSITE, 56 OFFSHORE) have retained the appropriate resource

pyramid at all times to increase the account profitability. Ensured that 40% profitability is always kept as the benchmark for

the account.

4.New Business Development - have gained a new team from existing account and grew the business from 3 resources to 37 resources within 6 months and retained the business for 3 years for a total of $10M

2. SCRUM MASTER 2014 – Till Date; Capital One Bank – Richmond, VA & Houston, TX

Working in agile scrum and Kanban model

Responsible for:

oOrganizing and facilitating all the Sprint ceremonies - planning, grooming, daily stand-up, stakeholder Demo and retrospectives.

oRemoving impediments and resolving conflicts.

oSupporting the Product Owner in ensuring that the backlog has sufficient prioritized user stories

oConducting retrospective sessions with the teams after every release

oTracking and communicating team velocity and sprint/release progress

Evangelized the benefits of Scrum to ensure its smooth adoption

Responsible for assisting teams in making appropriate commitments through story selection, sizing and task definition and participate proactively in developing and maintaining team standards, tools and best practices that help reduce development time

Empowering teams to self-organize and grow cross-functionality as part of Agile project management methodologies

3. RELEASE/TEST MANAGER 2007 – 2010; Lloyds Bank - London, UK and Chennai, India

Managed the testing team for a transformation program and acquisition for the bank with HBOS

Was responsible for test strategizing, planning, estimating, implementing, and delivery of work products for the bank.

Was responsible for communicating the progress and Stakeholder management - handling Business and various technology teams including vendor teams.

Meeting the strict deadlines on various milestones due to the highest visibility and the nature of the transformation program.

Was responsible for creating the Release calendar and Outage window for the Business

Was Responsible for identifying the enterprise level changes which impacts the Multifamily applications and ensuring the required production systems are tested and monitored

Was responsible for creating Communication plan, publishing and tracking each deployment activity and reporting

Was responsible for tool assessments for the bank and recommended the appropriate tool for the bank

WORK EXPERIENCE

1.COGNIZANT TECHNOLOGY SOLUTIONS 2003-Present

a.As Project Manager (2011-Present) and Scrum Master (2014-Present)

Client: Capital One Bank, Richmond, VA - Managing projects within Core Banking systems impacting modules such as IMPACS, ATM, ST, RM, IT, ALS, TP Teller, TranSend, Bancstar, OLB, VRU, TPSS, Mobile Banking, ACH, Wire Transfers, BDW, and Seam. Served as the single point of contact for the Business, Testing, and Management teams for all Retail Banking applications and ATM applications. Key projects -

oGN Core System upgrade -Impacted Core Deposit systems (IMPACS, ST, RM, IT) & ALS

oSecondary Fee Optimization (Phase I & Phase II) – Changes to Overdraft Funding process, ATM fee changes impacting changes to IMPACS, ATM

oI-Model (SEAM Scoring) –Changes to modify overdraft processing impacting IMPACS (OD Indicator & OD Amount module), BDW, SEAM systems

oPosting Priorities - Reengineering the posting priorities to meet federal regulations.

oSPARK products - Introducing new small business checking products impacting IMPACS, TPSS, OLB

oFund Availability PM Hold and ATM AM/PM transactions - Changes to make Funds available for Customer deposit done after 5 PM impacting systems like IMPACS (FAC Module), ATM, TP Teller, TranSend, Bancstar, OLB, VRU

oAssociate Service policy – Changes to associates accounts impacting systems like IMPACS (Online Edit & Batch Edit/ Maintenance module), TPSS, OLB

oRDC (Remote Deposit Capture)- Requirements on Mobile device to accept customer deposit

oCapital One Bank - Migration of Fidelity TAX application to Convey TAX application, including 2011 TAX year End processing for the Bank

b.As Development Manager (2010 – 2011)

Client: First Data USA, Florida: Managed a conversion project from Vision Plus version 2.15 to 8.38 for the Bank of Peru and migrated the ATM Switch from SNA to TCP/IP for the Bank of Dominican.

. c. As Release Manager and Test Manager (2007-2010)

Client: Lloyds Bank UK, Chennai, India and London UK (2007 – 2010): Developed certification testing tools for VTS, MAS, and LExcel to meet regulatory changes for MasterCard, Visa, and Link. Managed the ATM automation tool assessments for Lloyds Bank and recommended ATM automation testing. Prepared test plans and test strategies, and implemented new software. Testing SME for cards and ATM conceptualization, strategy development, test management, technology delivery, and process capabilities. Managed/mentored 20+member team to test resources, compliance team, test data and environmental team.

d.As Technical Lead (2003-2007)

Client: First Data (2003- 2005): Worked on Vision Plus mainframe based application and performed development and maintenance support.

Client: ABN AMRO Bank, Chennai, India (2005 – 2006): Performed VisionPLUS product system testing, UAT for major modules like Balance Transfer, Batch tuning, and Letter Generation for multiple countries with single source code. Converted VisionPLUS 2.5 to 8.38 to 8.38 using excellent knowledge on CMS, FAS, and CDM modules.

Client: Centrica British Gas, Chennai, India (2006 - 2007): Reengineered the existing web application to a back-end Java (J2EE) and Oracle web-based system by replicating data between the external systems; created data accessibility in SAP, Siebel, QAS, and Payware.

2.KANBAY SOFTWARE INDIA PVT. LTD, Pune, India/China 2003

a.As Associate Consultant

Client: Household Bank USA: Converted VisionPlus product from Version 2.5 to 8.0 including CMS and FAS modules for Household Bank and developed the VisionPlus product. Served as a Test Analyst; managed system, integration, and UAT testing for the conversion project and gap analysis. Executed test plans, scenarios, and cases. Analyzed impact prior to implementation.

3.L&T INFOTECH INDIA PVT. LTD, Chennai, India 2001-2003

a.As Programmer (2001 – 2002)

Client: Penske Truck Leasing: Managed Java, JSP, JavaScript, Oracle, and XML technologies. Managed a web-based truck leasing application project to serve Penske Truck Leasing Company in leasing a vehicle to its customers and tracking. Ensured successful integration of payments, fuel consumption, requested add-ons, and vehicle check-in/check-out in the app as well as direct/regular billing; commercial, household, or lease contracts or reservations; and location from where the user is logged in and mode of payment. Performed coding, reviews, testing, and preparation of Unit Test Cases.

b.As Mainframe Developer (2002 - 2003)

Client: Motorola: Delivered on-time Mainframe Production Level 2 Support and incident handling.

LEADERSHIP, PROBLEM SOLVING AND OWNERSHIP

Effectively sorted out issues and coordinated/organized to get the solutions into customers effectively.

Commercial awareness & business acumen.

Experience of working in multi-vendor environments.

Demonstrated ability to work with and support cross-functional project teams.

Good conflict management and prioritization skills.

Manage technical process and resolve technical issues.

LEADERSHIP, PROBLEM SOLVING AND OWNERSHIP

Handled project operations, strategic planning development, forecasting and program implementation

Prepared and implemented strategies streamlining existing work-flows in order to increase efficiency

Ability to manage multiple projects simultaneously and under pressure.

Strong attention to detail and focus on task completion.

Provided a stabilizing influence and promoted an excellent environment conducive to increasing efficiency, enhancing quality and strengthening financial results.

TEAMWORK

Participated and contributed equally while working in a group at work.

Understanding the entire project from team member’s point of view, explaining my ideas to them on the project & ensuring that everyone understands. Co-writing the outcome and then co-presenting it ensuring to convey the idea of my team effectively to the audience

Ability to get on with all levels of people and possess strong relationship building skills.

Built effective personal relationships and networks within the team, which contributed towards achieving organizational and team successes.

ORGANIZING, PLANNING AND MANAGEMENT

Able to continuously meet targets and surpass expectations.

Improving margins and maintaining a high quality service to clients.

Superb communication skills and able to articulate technical jargon to a non-technical audience.

Articulate and well presented.

Having the necessary drive and enthusiasm required for a tough competitive industry.

Quick learner, possess a broad range of experience, highly motivated, and have the ability to work in structured and unstructured environments and Initiating career awareness and self-monitoring on my overall progress.

EDUCATION AND CERTIFICATIONS

Master of Computer Science, Madras University, Chennai, India (2001 – 2004)

Bachelor of Computer Science, Madras University, Chennai, India (1997 – 2000)

Higher Diploma in Software Engineering, APTECH, Chennai, India (1997 – 2000)

CERTIFICATIONS

Certified ScrumMaster®, Scrum Alliance, Westminster, CO

Certified Emerging Program Manager, Stratford University, Church, VA

TECHNICAL SKILLS

Windows, Microsoft Office (Word, Excel, Access, Project, PowerPoint), Windows NT Server, Oracle 7, DB2, ODBC, Mercury Quality Center (QC/ALM), MVS and VSE, CICS, COBOL, JCL, VSAM, TSO, ISPF, CA-EARL, CA-Easytrieve, AS/400, Fidelity (IM, ST, HX, TX, VE, TPSS, ATM, RM, ARGO), Vision Plus (CMS, FAS, CDM), Convey Application (TAX), Base 24 (Tandem), VTD, MAS, LExcel, ATM Automation – Bridge Test, FileAid, Endeavor, Change Man, DYL Reports (Mainframes), VB-Macros, DEV-OPS (CI/CD), Acceptance Test Driven Development (ATDD)

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