JOHN LAWRENCE JORDAN

**** ******* ****** 651-***-**** Home

St. Paul, MN 55116 651-***-**** Mobile

acufqq@r.postjobfree.com

Leadership and Business Development /Organizational Development/Process Improvement

Key strengths are in implementing company policies/standards, motivating staff and promoting team building to maximize productivity, effectiveness and efficiency of overall business operations.

MBA in Global Management.

Organizational Leadership/Management Training & Development

Performance, Productivity & Quality Improvement

Process Improvement Redesign

Sales/Marketing & Business Development

Effective Presentations and Consultations

New Product and Services Launch

Employee & Customer Satisfaction Management

Sales and Service Team Building & Leadership

Internal/External Relationship Management

Received Aon Resource Training 2003 Award for Excellence and

American Honda Motor Company 2003 Outstanding Performance Award.

Literate in: Power Point, Visio, Excel, Word, Lotus Notes, Outlook, Project 2003, Publisher, Lectora, Breeze, Camtasia, Quiz Maker, Flash.

PROFESSIONAL EXPERIENCE

TRAINING MANAGER, VEHICLE CARE 10/2011-Present

Zep Incorporated

Responsible for the development of Leadership Training, Organizational Change Management, and the Training and Development function for the Zep Vehicle Care Division.

Develops the training strategy for the division while managing the training, development and education of Zep Vehicle Care Associates and Zep Vehicle Care Distributor partners.

Delivers sales and technical training programs that meet the adult learning needs of the Zep Vehicle Care Associates and Zep Vehicle Care Distributor partners.

Design, plan and implement the sales training programs to meet and exceed the Zep Vehicle Care Division business needs.

Contract and negotiate with outside vendors for Zep Vehicle Care specific vendor lead training applications and seminars.

Track all Zep Vehicle Care Division training efforts and evaluate the training performance and effectiveness of all Zep Vehicle Care Division Training.

Maintain business acumen with Senior Management within the Zep Vehicle Care Division and other Divisions within the Zep Incorporated Organization.

ADJUNCT PROFESSOR 2010-Present

Globe/Minnesota School of Business and Upper Iowa University (UIU) On-Line Master’s Program

Teaches Masters Level courses in the following areas:

Business and Human Resources – Globe/Minnesota School of Business (Globe/MSB)

Corporate Entrepreneurship and Sustainability, Team Building Skills, Training and Development - Upper Iowa University (UIU).

SENIOR GLOBAL LEARNING CONSULTANT 09/2006-09/2011

Lawson Software

Ensured that Global Account Executives and Global Solution Consultants developed the skills, knowledge, and competencies to achieve excellence in selling Lawson Software Suites to C-Level Executives in both the Human Resources and Manufacturing arenas.

Assisted Lawson Global Account Executives and Global Solution Consultants in their development of presentations for C-Level Executives.

Partnered with Lawson Senior Global Sales Executives, Global Human Resources, Global Product Management, Global Marketing, and Global Lawson Learning to ensure effective and efficient succession planning for Lawson Global Account Executives and Global Solution Consultants.

Responsible for Leadership Development processes which facilitated organizational readiness for change in line with the overall business strategy.

Responsible for working with global cross-functional groups to design and implement highly effective learning and development solutions for Lawson Global Account Executives and Global Solution Consultants.

Responsible for facilitation of global cross-functional planning teams, the design, development and delivery of all types of learning experiences and resources/tools to include: classroom training, e-learning, Camtasia developed training, Webinars, Media Site recorded training sessions, and a variety of other training methodologies.

CORPORATE CONSULTING 07/2005-09/2006

J.L. Jordan Training & Consulting

Contracted Training, Design, and Delivery.

Partners with C-Level Executives, Senior Management, and corporate business development teams in the development of specific training programs.

Designed and delivered educational programs via the development of a thorough needs analysis.

Customers include: Best Buy Corporation, Automotive Retailers, Power Sport Retailers.

TRAINING DESIGN & DEVELOPMENT 01/2005-05/2005

Hearth & Home Technologies

Identified, created, and developed annual plan to address the training needs of sales members and channel partners.

Designed overall sales and product information training curriculum for Hearth and Home Technologies Sales, Channel Partners and other applicable members, including identifying the value propositions for all selling models and selling messages.

Created procedure for annual needs assessment and training development based on identified priorities.

Identified and tracked metrics to assess sales training programs effectiveness.

REGIONAL RETAIL DEVELOPER/CONSULTANT 2002-2004

Aon Service Corporation/Resource Training

Sold Retail Sales, Service, and Parts Operations (Fixed Operations) Consulting Services to American Honda and Acura Automotive Retailers in the Upper Midwest Region.

Consulted, motivated and trained 12 to 20 American Honda and Acura Automotive Retailer Management Teams in their achievement of Continuous Improvement Processes (CIP) and Continuous Improvement Management (CIM).

Served as a Subject Matter Expert (SME) to American Honda and Acura Automotive Retailers in the area of Retail Sales, Service & Parts operations in identifying performance and systemic problems related to specific customer touch processes at multiple retailers throughout the Upper Midwest Region.

Continually sold my consulting services to American Honda and Acura Automotive Retailer Principles, General Managers and Retailer Management Teams.

Part of consulting service included the review of resumes, interviewing retailer job candidates, and consulting with retailer management teams in their hiring process for Retail Sales, Service, and Parts Operations personnel.

CENTRAL & EASTERN U.S. AREA MANAGER OF RETAILER DEVELOPMENT 2001-2002

Moto Guzzi North America

Repositioned forty-six Motorcycle Retailers in my territory in the area of sales and operations. These sales include the following: Motorcycles and their specific accessories, parts, service, and riding gear.

Developed a grading plan (A, B, C) in which to remove all non performing retailers (C level), develop, coach and mentor B-Level retailers while supporting the A-Level retailers. Increased total sales of all Moto Guzzi products in my Region by 4% in the first year.

Ensured monthly and annual corporate retail sales objectives for the region were attained and maximized.

Prioritized and developed individual sales growth action plans for each of the A & B level individual retailers.

Ensured the correct model-mix for my region was based upon sales of previous 3 years. This contributed to an increase of motorcycle sales of 5%.

Developed successful inventory efficiency control plans for all retailers thus reducing their inventory and flooring costs to individual retailers by 12%.

AREA MANAGER 1996-2000 RETAIL OPERATIONS TRAINING MANAGER 1993-1996 KEY PERSONNEL/SALES AND MARKETING TRAINER 1992-1993 BMW of North America, Woodcliff Lake, NJ

As an Area Sales Manager, I developed, coached, monitored, measured and mentored the retail/wholesale business of BMW NA merchandise with 21 retailers.

Established Market 10 as the number two sales market in sales of product and customer satisfaction.

Sold mainstream products, wholesale/retail programs, and services to 21 retail operations.

Ensured that monthly and annual BMW retail sales objectives were first attained then maximized. Acquired a 16.5 % sales increase in 1st year (largest increase nationwide), 22% increase 2nd year.

Prioritized and developed growth action plans for twenty-one retailers. Increased sales by 38% regionally.

Developed inventory efficiency control plan for all area retailers. Inventory control plan reduced total retailer inventory by 15% thus reducing flooring cost.

Contributed to the increase in both employee satisfaction and customer satisfaction by 45% in three years.

Developed National/International Retailer Product shows and coordinated all events.

Conducted detailed needs analysis to ensure proper development of requested training seminars.

Developed specific courses centered on customer satisfaction and how employee satisfaction issues drive the customer satisfaction issues.

Designed, developed and delivered corporate management training seminars, leadership seminars, sales & marketing seminars, and service seminars for corporate employees and external employees in the following areas:

Accounting and Inventory Control

Motivating Employees for success

Basic Management Skills

Ride and Drive Events

Basic Sales Skills

Sales and Marketing Skills

Customer Relations

Satellite Network Training

Customer Satisfaction and its Impact

Team Building

Employee Satisfaction and its Impact

Ethics Training

Telephone Skills

Time Control

Experiential Vision Training

Time Management

Leadership Management

Total Quality Management

Managing as a Leader

Warranty Policy and Procedure

Merchandising and Promotional Marketing

Parts Management

Workshop Management

Parts Inventory Control

REGIONAL SERVICE & PARTS, TECHNICAL TRAINER/ FACILITY MANAGER 1986-1992

Saab-Scania of America, Incorporated, Chicago, IL

Initiated and coordinated successful procedure for District Managers to forecast and report service & parts, and technical training needs of management and technical staff; procedure resulted in 50% increased enrollment and 38% reduction of warranty costs.

As satellite training facility manager, developed and administered cost control measures that reduced operations expenses by 45%, resulting in the most economically efficient Saab satellite training facility nationwide.

Designed, developed and delivered corporate service & parts and technical training seminars, leadership seminars, customer satisfaction seminars for corporate employees and external employees.

Developed and conducted one-on-one train-the-trainer programs utilizing team teaching, individual skill building, observation and evaluation.

ADJUNCT PROFFESSOR 1992-1993

College of DuPage, Glen Ellyn, IL

Taught and facilitated American Management Association courses.

PUBLICATIONS/MEMBERSHIPS

“Media Use in the Classroom – Vocational Special Needs Teachers Training Curriculum”, 1988

North Texas State University, Denton, TX

Member of: American Society for Training and Development, American Management Association

EDUCATION

MBA in Global Management, 2000

University of Phoenix, Phoenix, AZ

GPA 3.8

BS in Industrial Vocational Education, 1988

University of Minnesota, Minneapolis, MN

GPA 3.5

Instructional Course Development, 1994

University of Michigan - Executive Education Center, Ann Arbor, MI

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