Medical Records Technical Support
Resume:
Jimmie Morris
**** ****** **** ** *** **** Boynton Beach, FL 33437 561-***-**** acufox@r.postjobfree.com
Work Experience
ECS CHART RETRIEVAL SERVICES, WEST PALM BEACH, FL
Medical Records Analyst, Jan 2015 Present
● Review records for completeness, accuracy, and compliance with regulations.
● Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
● Protect the security of medical records to ensure that confidentiality is maintained.
● Audit medical records
HEALTHPORT, WEST PALM BEACH, FL
Release of Information Specialist, Jul 2013 – Jan 2015
● Protect the security of medical records to ensure that confidentiality is maintained.
● Review records for completeness, accuracy, and compliance with regulations.
● Retrieve patient medical records for physicians, technicians, or other medical personnel.
● Release information to persons or agencies according to regulations.
● Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
● Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
● Process and prepare business or government forms. COMCAST, WEST PALM BEACH, FL
Customer Support, Oct 2011 – Jul 2013
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Refer unresolved customer grievances to designated departments for further investigation.
● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Solicit sales of new or additional services or products. LIVEOPS, GREENVILLE, MS
Technical Support, Nov 2006 – Sep 2011
● Answer user inquiries regarding computer software or hardware operation to resolve problems.
● Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
● Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
● Answer user inquiries regarding computer software or hardware operation to resolve problems. Education
DEVRY UNIVERSITY, CHICAGO, IL
Associate of Applied Science, Apr 2011
Additional Skills
● Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well thought out solutions, gathers appropriate information, confidently speaks in public
● Interpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self confident, accepts responsibility
● Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi tasks Work Reference
Carlos San Inocencio
Supervisor
Comcast
Work Reference
Valerie Stafford
Supervisor
HealthPort
Work Reference
Camaron Mortillaro
Human Resources
ECS (E nterprise Consulting Solutions)
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