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Customer Service Data Entry

Location:
Texas
Posted:
April 19, 2016

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Resume:

Objective

To secure permanent full time employment in a challenging position with a stable growth oriented company.

Skills Summary

●Project Management

●Report Preparation

●AS400, ASI, P2K, Ensemble

●General Office Skills

●Microsoft Office 2003-2010

●Network Troubleshoot

●Word, Excel, PowerPoint, Access

●Tidal

●Hygiene Spectrum

●Computer Savvy

●Customer Service

●Problem Solving

●Marketing & Sales

●Soldering

●Auto-CAD proficient

●Linux proficient (Ubuntu)

●Informatica

●Networking

●PC Hardware Tech.

●Windows 95-Windows 10

●Wpm 62 & Ksph 10,120

●Scanner, Fax, Copier

●Digitizer

●Lotus Notes

●Epicor proficient

●Filezilla

●SQL

Employment History

Wunderman Houston, TX 06/2013-04/2016

Data Analyst

●Assist in daily administration activities including monitoring, support, and maintenance of SQL databases.

●Clean and scrub data

●Assist the help desk staff to troubleshoot SQL and database errors.

●Import and export data in various formats to and from vendors and CSG customers

●Met SLA requirements with over 50 fortune 500 companies.

●Support analytical needs in an ad-hoc environment as well as standard reporting.

●Develop and distribute reports to support the Weekly / Monthly / Quarterly Business Review processes

Manpower Houston, TX 11/2011-02/2012

Staffing Specialist

●Answered phones and transfer calls to appropriate personnel

●Developed strong networking relationship-building skills with applicants and clients.

●Investigated background checks, employee/relative referrals.

●Responsible for setting up hired associates with direct deposit, health insurance plan and go over the on boarding process, ensuring their account is correct in the system.

●Conducted research to help people find jobs and advance their careers.

Haulotte Group Houston, TX 02/2011-08/2011

Administrative Coordinator

●Maintenance diesel construction machinery ranging from articulate boom lifts, telescopic lifts, and forklift’s.

●Answered and rerouted calls to the main office.

●Service ticket any computer or network related issues.

●Created weekly inventory spreadsheets with the use of Epicor through Excel.

●Load and unload lifts off trailer.

Manpower Houston, TX 09/2010-02/2011

Receptionist

●Answer phones and transfer callers to appropriate personnel

●Greet visitors and Ascertain reason for visit.

●General office duties such as data entry, mail and assort out all applicants documents in alphabetical order.

Source Corp Tax Firm Fort Worth, TX 01/2008-10/2008

Cost Segregation Consultant

●Prepare complex expense reports for management of job site studies.

●Created & combined cost segregation contract files into PDF format.

●Verified clients total estimate cost for site visits through Fortis and CSS system.

●Read & organized blueprint drawings with digitizer.

●Data entered depreciation value cost from all job site studies into Fortis and Excel.

Sprint Fort Worth, TX 04/2007-10/2007

P-Com Clerk

●Investigated fraudulent and pended orders.

●Data entry of over 300 orders entered daily through P2K & ASI system.

●Solved customers complaints and phone issues via web and email.

●Trained new employees how to troubleshoot & use programs: Microsoft Office, ASI, P2K and Ensemble.

●Supervised over 20 employees in the P-Com department.

Randstad Garland, TX 01/2005-04/2005

Office Dispatcher

●Inventory counted and kept record of all Kellogg products in warehouse.

●Communicated to forklift operators via RF-radio on where to place items as they were coming off trailers.

●Data entry and created final cycle count reports at the end of every shift.

●Final checked trailer tags of destination drop off.

●Assist warehouse workers load and unload inventory pallets off trailers with standup forklift before end of shift.

Dell Mesquite, TX 05/2004-03/2005

Assistant Sales Manager

●Sold Dell products through DDS-Dell Direct Store online.

●Assisted customers with any questions or problems with Dell accounts or products at the kiosk.

●Paid only on a team commissioned basis.

●Voted employee of the month numerous times.

●Démodé all Dell products ranging from computers, flat screen TV’s, pda, printers and digital cameras.

●Documented and printed all sales, receipts through Excel.

●Trained new employee’s how to make and close a sale.

Education

Poteet High School - 2004



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