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Microsoft Office Manager

Location:
Saint Louis, MO
Salary:
42,000
Posted:
April 18, 2016

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Resume:

Brandon M. Woods

**** ********** ******, ***** ***** MO. 63110

Mobile Phone: 314-***-****

Email Address: acuer5@r.postjobfree.com

TECHNICAL COMPENTENCIES

Hardware: PC Repair, Mac Repair, Preventative Maintenance, Printer Support Software: Windows (7-10), OS X, Chrome OS, Linux, Microsoft Office (2010-2016), Microsoft Office 365, OneDrive for Business, Live Meeting (2007),Microsoft Lync (2010-2013), Skype for Business (2015-2016), Opera, Microsoft Edge, Internet Explorer (8-11), Mozilla Firefox, Google Chrome, Adobe Reader, Adobe Acrobat Professional, Adobe Photoshop, Adobe Illustrator, Gimp 2.0, Android, iOS, Windows Mobile, SharePoint (2007-2013), SCCM 2012, Service Manager Console 2012 R2, Service Now, Remedy, SAP, Cisco AnyConnect, Symantec Endpoint Protection, Sourcefire FireAMP, IMG Burn, Virtual Clone Drive, Cisco WebEx, Barco Clickshare, AxisTV

EXPERIENCE

Edgewell Personal Care Saint Louis, Missouri

Desktop Support Specialist July 2015 – Present

• Provide technical assistance, answer questions or resolve computer problems for end-users in person, via telephone or from a remote location.

• Image, update, encrypt, test, and provision desktop and laptop computers.

• Create and/or update the asset management record responsible for integrity of asset management record.

• Coordinate with end-users to arrange and oversee company events.

• Create, schedule, and maintain video and graphic messages throughout all digital signage.

• Develop, test, and distribute knowledge base documenters for end-users and technicians.

• Assist manager in training and mentorship of help desk. Energizer Holdings Saint Louis, Missouri

Global eConcierge Technician September 2013 – July 2015

• Provided technical assistance, answered questions or resolved computer problems for end-users in person, via telephone or from a remote location.

• Installed, configured, and troubleshot all approved software as per Energizer guidelines.

• Identified and escalated situations requiring urgent attention through use of on-call list, team leads, local site coordinators and other appropriate resources.

• Liaison for mobile phone activation and support.

• Maintained and distributed loaner inventory.

Reinsurance Group of America Saint Louis, Missouri Help Desk Technician April 2013 – August 2013

• Provided first tier technical assistance via telephone or from a remote location.

• Prioritized and escalated incidents based on severity and urgency.

• Responsible for user account management, including creation of new users, user account changes and user deletions.

• Maintained and distributed loaner inventory.

Saint Louis University Saint Louis, Missouri

Help Desk/Multimedia Intern August 2010 – June 2012

• Aided customers with basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements.

• Maintained asset inventory, repaired and updated personal computers, installed new equipment and software, and assisted with other departmental projects.

• Provided logistical preparation, audiovisual technical support and stage management for all on- campus locations, off-site conferences, and live video casts and online webinars.

• Assisted with the fulfillment of all digital media, including DVD authoring, duplication of DVDs and streaming videos.

EDUCATION

Saint Louis University – John Cook School of Business Saint Louis, Missouri Concentration: Marketing May 2012



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