JOHN R DRAKE

832-***-**** acueke@r.postjobfree.com

SUMMARY

Certified Project Manager with 20 years of experience in marketing, scheduling, sales, personnel & project management within the computer industry, shipping industry & United States Military. Extensive knowledge as an Agile Product Owner. Certifications include PMI-ACP, PMP, MSSP, MCITP, and ITIL v3 Foundation. Strengths include management of employees, project development, personnel coordination, networking, negotiations, scheduling, training, & positive trend development. Ability to interact effectively with individuals & teams at all levels. Excellent managerial, international relations, interpersonal & organizational skills.

PROFESSIONAL EXPERIENCE

HP- Engineering Program Manager & Technical Product Manager Mar 11- Oct 15

Product manager responsible for building and managing a SaaS (Software as a Service) product using Agile methodology for both cloud & non-cloud based systems. Lead, plan analyze & translate product roadmap features from the marketing department & provide direction to the development (scrum) teams. Worked extensively with senior management and other stake holders to ensure that the development teams understand the functional requirements so they can be built within the required sprints and delivered on time. Maintained a 100% on-time delivery of agreed upon deliverables

On the HP Touchpoint Manager Project, owned components of the product, responsible for designing and writing marketing requirements, managing product planning all the security, E-commerce development & rollout, utilizing Rally, JIRA & TFS

Wrote User Stories & Technical specifications for the Software Engineering Groups Scrum Sprints, then communicated them to both Business & Technical teams

Managed all Global Trade Requirements & Regulations to ensure compliance on the Restricted Parties List & Embargo Restrictions

Managed two 12-14 personnel scrum teams, located in Brazil, and was responsible for all the development deliverables of the teams

Work with marketing team, translating marketing requirement documents (MRDs) into product requirement documents (PRDs), breaking down the PRDs into smaller user stories and work with the design team to detail out the requirements and help create visual assets

Manage multiple teams & their product backlogs in Microsoft’s TFS (Team Foundation Server), conducted daily bug sessions to find defects, weekly backlog review/grooming sessions with development teams, and subsequently prioritize backlog items to ensure efficient delivery of the marketing requirement, utilizing methods such as SAFe (Scaled Agile Framework) & other methodologies.

Conduct real-time demonstrations at the end of each sprint, highlighting the accomplishments that the development teams produced

Worked as a Subject Matter Expert on rail feasibility for movement across Asia to Europe during extreme winter conditions.

Developed and Implemented programs and product lifecycle management tools to reduce system failures on future notebook platforms that will reduce customer returns and increase net profit while working as the Prevention Manager in the Failure Analysis Group.

Managing the projects responsible for Training of Issue Owners, Auditing Issue Owners & Issue Trends for all multiple divisions.

Developed the Monthly Commodity Quality Review Report for the new Quality Group. This is used to track recently introduced data for quality issues to present to manufacturers for repair, replacement or refunds.

Managed the hardware logistics on an Automated Inspection System that is being put into place at all HP Production Facilities.

BrandActive- Senior Project Manager- Contract May 10 – Oct 10

Managed the planning, execution, monitoring & closing of a US$29MM project for a Fortune 100 Company’s Sales & Marketing Group.

Wrote the Project Charter, Proposals, Project Scope Statements, Management Plans, Flow Diagrams, Summary Statements, Group Responsibility Statements, Stakeholder Matrix, Project Schedule, Communication Plan Strategies, & Project Plan.

Lead planner of the full life cycle development of the project utilizing the PMBOK & ITIL tools & methodologies.

Developed & managed 31 workgroups by assigning individual responsibilities, schedules, strategies & status meetings.

Set-up & managed the group SharePoint Site as the group Administrator.

Liaised between the workgroups, steering committee & executive team regarding budgets, change requests, schedules & statuses.

Engineered Spiking Solutions- General Manager- Contract Oct 09 – Apr 10

Responsible for all short term sales plans, operations, planning & success of the organization.

Reduced field labor expenses by 30% & implemented a program that would provide employees with medical coverage, increasing labor costs by only 4.3%, culminating in a savings of approximately 14%.

Instituted a training program for new engineers that reduced the training time from five weeks to three weeks.

Trained all managers on how to manage all projects & ensure company engineers are utilized appropriately. Ensured properly coordinated project schedules, project meetings, & issue resolution programs. Modernized the Managers Training Program to identify & analyze systems requirements, site requirements, deliverables & ISO 9000 compliance. Coordinated project activities & ensured all project phases were documented appropriately.

Developed & tested the Health, Safety & the Environment business practices.

Managed, negotiated & approved prices of all procurements for chemicals & machinery.

Wonderware Mobile Solutions- Project Coordinator & Training Regiment Developer Sep 07 – Aug 09

Increased personnel utilization by 40% & revenue 182% over a 12-month period by re-prioritizing engineering site schedules, the development of additional training regimens & product lifecycle management tools for engineers.

Developed & wrote two, 180-page, training workbook for the IntelaTrac SuperUser training & certifying course.

Coordinated all IT projects & ensured company engineers were utilized appropriately. Compiled project status reports, coordinated project schedules, managed project meetings, identified & resolved technical problems. Identified & analyzed systems requirements & defined project scope, requirements, & deliverables. Coordinated project activities & ensured project phases were properly documented.

Successfully managed the implementation of the IntelaTrac program within multiple Fortune 100 Oil, Gas & Power by having gained a working knowledge of their upstream, downstream or pipeline core components & their IT interfaces, testing & deployments phases for manual & automated maintenance.

Maintained the server room, its hardware & the main cooling system. Primary on-call person for the server room.

Britton Consulting- Disaster Recovery Consultant- Temporary Contract May 07 – Sep 07

Evaluated & recommended changes to customers’ Network Systems. Involved in all aspects of the Failover requirements for their hardware & software needs, the expansion & compatibility of the customers’ product, applications, servers, business purpose, end users, overall network use & requirements, database status, responsible personnel, setup of expanded production & staging servers, & timeline development.

Designed Disaster Recovery Programs based on regulatory requirements to include developing disaster recovery priorities, hurricane preparation order, outage durations, & utilization of external hurricane plan resources.

P&O Nedlloyd/ Maersk- Multiple Roles Jul 00 – May 07 Customer Solutions (CS) Lead

Trained U.S. E-Commerce Booking Customer Service Representatives in the implementation, marketing, promotion & troubleshooting of International E-Commerce utilities, websites & computer systems.

Volunteered to head the E-Commerce pilot program, resulting in INTTRA bookings increase of 400% & phone traffic reduction of 15% & almost completely eliminated overtime in the CS department. Conducted E-Commerce support training to supervisors, technicians, & customers.

Trained Export Coordinators on proper government compliance (Sarbanes-Oxley, Department of Transportation, Department of Defense, Customs & International Maritime Organization), product lifecycle management tools & shipment routes of import/export Hazardous & Non-Hazardous products for U.S. Western & Gulf Region. Trained overseas employees on U.S. customs & courtesies, having worked extensively with the Indian, Asian & European markets.

Senior Project Team Lead (International)

Implemented the booking, tracking & accounting system (FF4), bringing the company above industry standards. Responsible for successful integration & completion of the FF4 changeover from testing to production for operational use by over 11,000 personnel, utilizing 92% of the total budget. Managed the programming team for the development, testing & troubleshooting of an integrated internal & external customer service computer program for ordering, execution, & tracking of international shipments

Implemented the export segment (projects planning, goal determination, execution & exit phases) & production implementation support of the Repository Computer System in India & England, for crossover of the Business Data Repository, for all CS representatives worldwide. This system provided all historical data to the FF4 system.

Electronic Data Interchange (EDI) & Operations Customer Service Lead

Monitored & implemented EDI messaging & systems communications between terminals, depots, railheads & regional offices to help ensure tracking of all customer products & assets. Utilized the EDI interface, SQL reports & programming groups.

Developed, approved & integrated the trucking plans & rates for inter-modal movement for U.S. Southern Region & West Coast group, resulting in a reduced annual operating cost of 22%.

U.S. Army National Guard- Pilot: Turbine Single Engine, VFR & IFR Helicopter Pilot Jan 01 – Apr 07

Pilot & Commander for 25 Army Pilots; Liaison between pilots & ground crew. Ensured that pilots were accounted for, given their mission assignments, attended their briefings, completed their training & flew their missions. Back-filled for any grounded pilot, took responsibility for their air & ground errors, maintained 100% accountability during command. Kept all pilots current on FAA publications & NOTAMs (Notice to Airmen).

Senior Battle Captain, Tactical Operations Center. Coordinated the training operations & movement of 60 or more aircraft & 120 or more ground vehicles in a real-time operation & ensured that all systems were operational during training activities through the computer program Falcon View. Ensured that the Falcon View program was operational & when system crashes occurred, liaised between the technicians & the commanders/ pilots.

Trained Helicopter Pilots how to take-off, fly, perform missions, understand and react to catastrophic failures & land utilizing only instruments, in full motion UH-1 flight simulators.

U.S. Army National Guard (cont.)

Trained aircrews & ground personnel on Communications/Intelligence Assets & Safety Operations for preparation of training missions & deployments. Monitored & coordinated all communications, allocations, distributions & use of communication devices & materials.

Managed/controlled training & operations for ground personnel (58 direct reports, & over 400 indirect reports). Specifically assigned as a Platoon Leader to the 1/149th Aviation Battalions’ III/V Platoon, Signal & Electronics Platoon, & Military Intelligence Platoon.

Assistant Training Coordinator for the restructuring & reorganization of Higher Headquarters Command, ensuring that all 120 personnel were assigned, trained & current on restructured deployment work requirements & Health, Safety & the Environment protocols.

Assisted the Command Structure with Rules & Regulations regarding Sarbanes-Oxley Legislation when it came to utilizing publicly traded contractors & their bidding process for Company & Battalion Level Authorized Contracts.

Designed/wrote welcome CD for injured soldiers & their families arriving at Fort Sam Houston, utilizing Dreamweaver & Microsoft Publisher.

TECHNOLOGY / SKILLS

Named inventor on two submitted work/ technical patents & one personal patent. AGILE/ Scrum Processes, Project Management Institute- Project Management Professional Certified, Project Management Institute- Agile Certified Practitioner Certification, ITIL (Information Technology Infrastructure Library) v3 Foundation Certified, MCITP (Microsoft Certified Information Technology Professional) Certified, MSSP (Microsoft Sales Professional) Certified, Microsoft Project 2007 Certified, MS Office 2007 & 2010, SharePoint, AutoCAD, SAFe (Scaled Agile Framework), Waterfall, CMMI (Capability Maturity Model Integration), Business Intelligence (BI) Tools, CRM, SharePoint 2007 & 2010, EDI, INTTRA, NAVIS, Product Lifecycle Management (PLM) tools, Expert Sign Language Interpreter & Instructor (ASL, Pidgin & SEE), Spanish (basic conversation), German (basic conversation), Secret Security Clearance (expires May 2025), OSHA HazWoper 40, TWIC endorsement, C-TPAT & Haz-Mat Certified, Combat Medic Certified. Earned 26 Medals, 6 Badges & 1 Special Operations Combat Patch while in the military from May 1995 to April 2007.

EDUCATION

American Intercontinental University (B.S., Information Technology) (Graduated Magna cum Laude) Nov 05

Palmetto Military Academy Leadership School (Second Lieutenant, U.S. Army Graduate, 6th in Class) Aug 02

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