Resume

Lokesh Shrivastav

Mobile: +91-997*******

Email :acudp8@r.postjobfree.com

Objective :

I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.

Work Experience:

Company Name: SERCO Global Services Duration: Oct 2013 to Feb 2014

Designation: Quality Analyst

Work Summary:

Barging the call of all the teams.

Analysis the quality of calls and submit the report

Live call barging as well and submitted our feedback according to that.

Prepared the performance document of each call and submit with our final feedback.

Adhere the company process to maintain the quality of our resources

Company Name: DV Group (Tele One) Duration: Dec 2014 to Sep 2015

Designation: Quality Analyst

Work Summary:

• Barging the call of all the teams.

• Analysis the quality of calls and submit the report

• Live call barging as well and submitted our feedback according to that.

• Prepared the performance document of each call and submit with our final feedback.

• Adhere the company process to maintain the quality of our resources

Company Name: Assured BPO Duration: Sep 2015 to Oct 2015

Designation: Quality Analyst

Work Summary:

Barging the call of all the teams.

Analysis the quality of calls and submit the report

Live call barging as well and submitted our feedback according to that.

Prepared the performance document of each call and submit with our final feedback.

Adhere the company process to maintain the quality of our resources

Educational Qualification:

B.Sc. IT from Mahatma Gandhi University with 65% marks in 2014

Passed 12th from M.P Board with 68% marks in 2011

Passed 10th from U.P Board with 58% marks in 2009

Interpersonal Skills:

An active team member.

Enthusiastic

Adaptable

Personal Details:

Gender : Male

Date of Birth : 20th March 1994

Nationality : Indian

Marital Status : Single

Father Name : Mr. Hare Ram Srivastav

Languages Known : English & Hindi

Permanent Address : House No. 52, GF, DU Block, Pitam Pura, Delhi

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Lokesh Shrivastava

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