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Technical Support Manager

Location:
Dallas, TX
Posted:
April 15, 2016

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Resume:

CEDRIC D. HERRON

**** ***** **. ***** *******, TX 75054

Home 682-***-**** Cell 214-***-****

acudkn@r.postjobfree.com

QUALIFICATION SUMMARY

Distinguished IT professional whose qualifications include a Masters Degree in Business Administration; several years of management experience; MCSE+Security, Microsoft Certified IT Professional (MCITP), Microsoft MCITP: Enterprise Administrator; and detailed knowledge of security tools, technologies and best practices. Over twenty years in the IT field with twenty years of experience in the creation and deployment of solutions protecting networks, systems and information assets for diverse companies and organizations.

Key Skills:

Project Management Cost Benefit Analysis

Infoblox (IPAM, DNS and DHCP) Employee Relations

VMware design, migrations and administration Windows 2008 Server administration and builds

Windows 2003 Windows 2003/2008R2 Clustering

BigFix Enterprise VMware design, migrations and administration

Team Building Windows 2012

Patch/Hotfix Rollouts Audit and Compliance

Change Management Symantec Anti-Virus & CSP

Technologies: VMware, BigFix, JIRA, PKI, Tivoli, HP Insight Manager, Remedy, Imperva SecureSphere, AD, EMC, Netscaler

Operating Systems: Unix-Based Systems, Windows 2008, 2010 and 2012, Citrix/Xen

Software: Tivoli Endpoint Manager, Symantec CSP and SEP, Livestate, Bindview, JIRA, Tivoli TSM, Netbackup, HP Openview

Hardware: Compaq, HP, IBM, Apple, Imperva

Certifications: MCITP, MCSE, MCSA, MCSE+Security, PMP

Education: Texas A&M Commerce - Masters of Business Administration

Northwood University - Bachelors of Business Administration Community College of the Air Force - Major, Applied Science

Project Management Institute (PMP)

WORK EXPERIENCE:

CHRISTUS Health

July 2012– Present

Sr. Infrastructure Systems Engineer

Technical Project lead on various projects while engaging with the Project Manager to ensure that all tasks and deliverables are completed within the given timeline

Perform Windows 2003, 2008 and 2012 Server Architecture.

Conducted problem solving with AD, BigFix, Exchange, Lync/Skype and VMWare systems.

Architecture of the AD, BigFix, Exchange, Lync/Skype and VMWare environments

Responsible for IT audits and compliance within the Windows and Unix server environment.

Validated configuration standards for Active Directory domain controllers for directory security.

DNS, DHCP and IPAM Administration using Infoblox

Collaborated with other advisory committees in making recommendations concerning Active Directory operations management.

Advise and distribute software packaging using BigFix.

Perform patch management tasks including patch compliance.

Collaborate with networking teams to ensure successful deployment of networking infrastructure

Create technical documentation & Infrastructure architecture diagrams.

Provide server access and permissions for developers, testers and application administrators to perform job duties

H & H Transport, LLC.

May 2012- December 2015

Director of Operations

Responsible for managing the daily accounting activities, including accounts receivables, accounts payable and payroll while upholding financial controls.

Enforcing verification and authorization controls in reconciling driver logbooks, calculating reimbursable expenses and processing payroll according to what most often is a complex pay structure.

Analyze options and address financial risks.

Contract Negations

Cost-benefit analysis to determine whether or when it’s best to lease or purchase trucks, trailers and other equipment, or whether to run an in-house maintenance department or outsource truck and trailer maintenance.

Other risk-based decisions involve negotiating partnership agreements with fuel suppliers and making sure the business has the right type and amount of insurance.

Develop and maintain logistics best practices to effectively control costs.

Creating and analyzing “what-if” scenarios to make cost-effective decisions when creating loading and unloading best practices and establishing driving routes.

Work with employees, freight brokers and customers, both to help them understand the financial impact of unloading hold-ups at the destination and in working with customers and distribution centers to make sure drivers get unloaded according to their scheduled appointment time.

Maintain FMCSA compliance

Maintaining licensing and permit regulations for which the business must comply.

Performing Safety Audits with Federal and State DOT offices.

Zale Corporation

November 2011 – May 2012

Sr. Systems Engineer (Technical Project Lead) PCI/DSS Compliance Project

Technical Project lead on various projects while engaging with the Project Manager to ensure that all tasks and deliverables are completed within the given timeline.

Perform GAP Analysis’ on Windows and VMware environments and establish security standards.

Access windows environment via Security scans to determine compliance.

Support IT Security in complying with Security standards on servers.

Create technical documentation & architecture diagrams.

Recommend and provide server hardware, software and storage solutions that minimize complexity and costs.

Federal Reserve Bank of Richmond

2003 –2011

Lead Sr. Systems Engineer

Windows 2008/2003/2000 Server Administration, Support, Troubleshooting, Builds, Patch Management across 12 districts within the Federal Reserve System encompassing approximately 2500 servers.

BigFix Enterprise Administration.

Major contributor in the VMware Virtualization project in 2008 planning, building and executing p2v’s from project beginning to end.

SMS Administration - Collections, Packages, Advertisements, Reports.

Project Management and project lead for various projects and upgrades.

Responsible for IT audits and compliance within the Windows and Unix server environment.

Led business critical information initiatives for large financial institutions involving encryption of customer data to ensure compliance with change in federal laws.

Developed administration processes that ensured compliance with IT policies.

Review and evaluate proposed application and associated system changes and make recommendations

Act as the principal day-to-day liaison with the application owners.

Federal Reserve Bank of Richmond

2001 - 2003

System Security Analyst

Documentation of security principles and practices.

Reviewed and developed administration processes that ensured compliance with FRIT policies, the System's Information Security Manual (ISM), Distributed Processing Security Support Manual (DPSSM), procedures, standards and safeguards.

WebSphere implementation and administration including Junction creation.

Developed and enabled Windows and UNIX server functions and configuring, operating and monitoring components in DMZ and test environments.

Assessed and appraised new distributed computing utilities and tools that addressed FRAS security concerns for applicable network integration.

Planned projects that included encryption strategies and techniques as well as the implementation of multiple security technologies.

T-Netix, Inc.

2000 –2001

IT Manager

Provided direction and support to members of my Technical support staff or 8 members that performed remote technical support for customer sites.

Provided direction and support to 5 field technicians at customer locations.

Responsible for ensuring that all technical support activities performed by the Technical Support staff were documented in the call case management system.

Responsible for providing on-line UNIX technical support via phone and computer for T-Netix products.

Guided computer and telephone technicians in the repair, replacement, and configuration of hardware components such as network interface cards, drive controller cards, video controller cards, and hard drives.

Managed new customer installation projects.

Lead computer and telephone technicians in the repair, replacement and configuration of various hardware components

United States Air Force

Awards:

Airman of the Month

Airman of the Quarter

Air Force Achievement Medal

Air Force Longevity Service Award

Meritorious Service Medal

Desert Storm Campaign

Air Force Commendation for Leadership



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