Mona Lisa Castello
Conroe, Texas 77385
832-***-**** home
acudei@r.postjobfree.com
Summary: Professional Assistant/Administrator with over ten years experience in Executive Administrative
duties in the healthcare environment.
Skills/Attributes:
• Strong analytical skills-problem solver, implementing solutions to complex issues
• Excellence in written and verbal communication
• Extensive skills with Office Equipment to include; Dictaphone, Ten Line Answering System, fax
machine, copier, scanner, PBX operating system, postage machine
• Extensive skills with sorting and distributing mail; ordering supplies for office; arranging travel for the
office staff; scheduling meetings for managers; physicians and office staff
• Extensive skills in power point presentations, spreadsheet; managing appointments, coordination of
office lunches, events and conference
• Extensive skills in Office Software to include; Microsoft Word, Word for Windows, Excel, Lotus,
Microsoft Outlook, Access, Medisoft, Advantex, EClinical Works, Athena
• Extensive skills in correspondence; emailing between offices in Microsoft Outlook
• Extensive skills in medical billing and coding
Professional Experience:
Tomball Regional Medical Center/Affinity Medical Associates Dec. 2012 to Jan. 2014
Medical Administrative Assistant/Medical Billing
Duties included:
• Assisting claims and troubleshooting to get maximum reimbursement from ins co
• Verification of surgery benefits
• Faxing, filing, copying of medical records
• Collection of monies from patients for surgery performed
• Greeting patients, collection of co pays, updating patient files
• Scanning documents into EMR system and maintaining files
• Coordination of meetings, events, conferences and travel for physicians
• Correspondence in MS Outlook; Surgery scheduler; ordered radiological testing
• Precertification of testing and authorizations, calling in refills
• Ordering supplies for office, answering phones and routing calls
• Coding physician charges and billing out to insurance companies
Sadler Clinic Ambulatory Surgery Center July 2011 to May 2012
Medical Secretary/Insurance Verification
Duties included:
• Assisting claims and troubleshooting to get maximum reimbursement from ins co
• Verification of surgery benefits; surgery scheduler; precertification and authorization of testing
• Calling patients with test dates and amounts due for surgery
• Assisting patients with billing and insurance questions
• Greeting of surgery patients
• Assisting with paperwork related to surgery
• Collection of co pays/balances
• Faxing, answering phones, posting charges
• Floating to different positions within the facility
• Assisting with hearing aid patients and repairs of hearing aids
• Assisting patients with radiological tests and many other duties
• Physician coding and billing to insurance companies
Coastal Pulmonary Sept. 2007 to Nov .2010
Medical Secretary/Office Assistant
Duties included:
• Assisting claims and troubleshooting to get maximum reimbursement from ins co
• Greeting patients and scheduling lunches for physicians
• Collecting co pays and balances
• Answering phones
• Making return appointments for patients
• Faxing, referrals, test precertification
• Ordering supplies
• Calling in refills for patients
• Correspondence with MS Outlook; setting up presentations
• Filing, billing, assisted the doctor with PFT testing and many other duties
• Physician coding of charges and assisting medical biller with insurance billing
Education:
Ritenour High School, St. Louis, MO, High School Graduate
Lonestar College System 60 credits towards Executive Secretarial skill set