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Customer Service Executive Assistant

Location:
O'Fallon, MO
Salary:
60,000
Posted:
April 17, 2016

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Resume:

Alicia L. Gay

*** ******** ***** **********, ** 633**-***-*** 9981 acud8r@r.postjobfree.com

Summary:

Master of Public Affairs candidate specializing in program management, evaluation and analysis. A motivated leader with exceptional human r esource, customer service, communication, budgeting and planning abilities.

Certifications:

● FEMA IS 130, 120a, 235, 700a, 200a, 100a, 800b

● AED/CPR

Experience:

City of Maryland Heights, Missouri 2001 Present

Executive Assistant Parks and Recreation 2012 Present

● Assisted in planning of move to new $30 million Community Center

● Coordinated the annual Celebrate the World: An International Festival (2012 2015)

● Cultural Arts Liaison

● Managed human resource activities for staff of 140 employees

● Drafted and executed bids, grant proposals, agendas, minutes, ordinances and purchases Supervisor Police Records 2005 2012

● Transitioned to new $14 million Government Center

● Supervised 2 employees

● Completed employee performance evaluations

● Redesigned and implemented more effective department procedures

● Managed department annual budget

● Tracked financial transactions, report requests and warrant applications

● Maintained permanent files and destruction of data

● REJIS facilitator

Secretary Detective Bureau 2004 2005

● Transcribed reports with Dictaphone

● Created monthly analytical reports

● Investigated and created reports

Clerk Police Record 2003 2004

● Preformed report validation

● Created booking/arrest report checks

● Entered St. Louis County and Maryland Heights Municipal Court dispositions and expungements

Alicia L. Gay

186 Marshall Drive Wentzville, MO 633**-***-*** 9981 acud8r@r.postjobfree.com

Emergency Dispatcher Police 2003 2011 PT, 2001 2003 FT

● Trained new dispatchers

● Answered 911 and non emergency calls for service

● Dispatched patrol officers to calls for service

● Excelled in managing more than one task at a time

● Worked well under intense pressures

● Two (2) years prior experience

mStoner LLC, Chicago, Illinois 2006 2008

CMS Migration Specialist Part Time, As Needed

● Facilitated transfer of content from base documents into multiple CMS

● Formatted basic HTML structure, image modifications/optimizing

● Creation of site page architecture

Education:

Master of Public Affairs

University of Missouri – Columbia 2016

Master of Science in Biosecurity and Disaster Preparedness Infection Control Tract

Saint Louis University 2014

Bachelor of Science in Criminology and Criminal Justice University of Missouri – St. Louis 2009

Activities:

Little Black Book: Women in Business

Board Member 2015 to Present

Promotions and Events

Crossroads Arts Council

Grants and Event Chair 2015 to Present

Website designer

Wentzville Octoberfest: Wine and Art Festival

Art Festival Coordinator 2016

American Cancer Society – Relay for Life

Team Amy’s Arsenal Fundraising Chair 2015



Contact this candidate