Rhonda Floyd

**** *** ***, ******* ****, VA *****

757-***-****

acuczy@r.postjobfree.com

A dynamic, goal oriented restaurant manager offering focused leadership to drive sales and focus on customer service.

Overview

More than twenty years of food/ beverage experience and six years of which as an assistant manager. Exemplify leadership qualities and professionalism. Noted for outstanding communication skills, both with guests and staff. Resolves problems quickly equitably to ensure happy customers and employees.

Areas of Expertise

Customer service/Guest relations

Problem solving

Cash management

Training and development specialist; certified trainer

Quality assurance/control

Maximizing kitchen productivity and staff performance

Professional Experience

Café Rio Mexican Grill

Newport News, Virginia 2015-present

ASSITANT MANAGER

Helped manage the restaurant to ensure:

Good customer service comes first

Labor is met

Promote sales

Supervise team

HACCP requirements are met

Taco Bell, Yum Inc.

Newport News, Virginia 2013-2015

ASSISTANT GENERAL MANAGER

Helped manage the restaurant to ensure:

Labor is met

Customer satisfaction is always delivered

Train staff/supervise staff of ten or more

Inventory

Olive Garden, Hampton, Virginia

2004-2012

ASSISTANT MANAGER

Acted as kitchen manager in order to:

Supervised 15 cooks and 6 production staff

Managed back house operations.

Inventoried product

Followed HACCP procedures

Coach and train staff

Red Lobster, Williamsburg, Virginia

1997-2004

ASSISTANT MANAGER

Managed 15-20 people and oversaw production of high-volume restaurant

Education & Qualifications

Strayer University, Newport News, Virginia

Associates Degree-Business Administration; minor: Hospitality and Tourism Management

References & Supporting Documentation Furnished Upon Request

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