Education
Iowa State University, Ames, Iowa
Bachelor of Science, Accounting
Professional Experience
Nuance Communications, Melbourne, Florida
February 2015 – Current
Human Resources Assistant (Temporary)
Responsibilities:
Initiate and design a service level agreement between the Government Programs group and the Human Resources Compliance and Operations department to define roles and expectations related to VA contracting requirements
Serve as a liaison between Nuance employees and government personnel for all employee related communication
Manage onboarding/offboarding process for Nuance employees who provide contract services to the DoD and VA to encompass correspondence and collaboration with Nuance personnel, various Program and Project Managers, and Contract Officer’s Representatives in order to facilitate background investigations, network access, and issuance of PIV badges and CAC cards across various multi-million dollar contracts
Ensure adherence to all annual training requirements and completion of compliance documentation as required by contractual agreements for more than 200 Nuance employees
Lead special projects related to government contracting such as: dissemination of details related to the 2015 data breach at the Office of Personnel Management, and adherence to the enforcement of Multifactor Authentication methodologies by the VA
Assess risk associated with changes in compliance requirements and communicate with senior leadership as needed to mitigate potential deficiencies
Create and maintain written documentation, as well as recorded audio/visual presentations, to provide Nuance employees with a consistent, streamlined experience following termination of employment
Provide professional customer service and follow-up to terminated employees after separation from Nuance to ensure a smooth transition
Conduct live exit meetings to cover all pertinent transition information and solicit feedback relevant to employee employment experience
Develop detailed process and procedures documentation for the Compliance and Operations department
Conduct annual review of state regulations and compliance requirements regarding termination of employment, and required compliance disclosures and postings
Robert Half, Des Moines, Iowa
March 2014 – October 2014
Staffing Manager – Accountemps
Achievements:
Proven performer ranking in the first quartile for gross margin
Successfully achieving incentive bonuses within three months of tenure
Responsibilities:
Market via phone, email, and in-person connections with local business managers to develop client base and understand their temporary and temporary-to-hire staffing needs
Negotiate bill rates and fees with clients to obtain win-win situations and drive repeat business
Provide excellent, personalized, customer service to the 70+ target companies
Consistently recruit quality individuals through the use of existing databases, advertising, internet, job fairs, business contacts and direct recruiting to develop and maintain a candidate pool based on a strategic skills matrix
Effectively conduct candidate interviews to evaluate candidate qualifications and assess their individual history and future employment goals
Successfully place skilled professionals in appropriate roles based on candidate backgrounds and client needs
Maintain a working rapport with candidates and clients to ensure satisfaction with active placements and develop future business
Act as a liaison between clients and candidates to facilitate well-matched placements and resolve issues as needed
Manage 100+ candidates per month to include placement, coaching, and termination of candidates
Pure Romance by Miranda, Des Moines, Iowa
February 2007 – October 2014
Owner, Independent Consultant
Achievements:
Promotion to Director - 2011
Responsibilities:
Perform accounting functions relating to a home-based business to include: inventory management, budgeting, sales and expense reports, tax preparation, purchase order processing, and shipping
Balance office hours, manage party schedules, and facilitate recruit and team meeting schedules to attain individual retail sales averaging $48,000 per year
Interact with a 1,000+ client base through monthly newsletters, targeted marketing, face-to-face interaction, direct phone sales, and email communication
Mentor and motivate a team of 30 women with average annual sales of $250,000
Communicate accurate women’s health and Pure Romance product information in a professional manner
ITS, Inc., Johnston, Iowa
July 2008 – July 2013
Internal Auditor / Risk Management Analyst
Achievements:
Promotion from Internal Auditor to Risk Management Analyst - 2011
SHAZAM Standard of Excellence Award - 2010
Responsibilities: (Risk Management Analyst)
Facilitate and organize external examinations for regulatory and compliance purposes
Interact with all levels of management for risk assessment completion in defined areas of SHAZAM
Serve as Project Manager for third-party network correspondence related to regulation and operation rule changes
Complete audit life cycle from inception to dissemination for multiple discretionary reviews annually
Track and validate remediation efforts and completion for regulatory/compliance and internal examination findings
Prepare reports and presentations for senior management, the Board of Directors, and the Audit and Finance Committee
Perform regular review and maintenance of relevant policies and controls documentation as well as assist other departments in creating relevant policies
Coordinate annual business insurance renewals with various levels of senior management
Hotsy Cleaning Systems, Urbandale, Iowa
July 2004 – July 2008
Office Manager
Responsibilities:
Prepare, track, and reconcile general ledger accounts daily and monthly as appropriate
Create and maintain annual budget
Prepare month-end financial analysis and ledger entries to close each period
Process and monitor accounts receivables and accounts payables to include payments, purchase orders, and past due collections
Monitor, report, and pay sales tax to the State of Iowa
Enter, audit, and submit payroll data to a third-party payroll processor
Execute Human Resources duties to include: benefits renewal and administration, workers’ compensation claims, and documentation of disciplinary action