Maintenance Customer Service

Sarah Denning

*** ******* **. ***** **** A.K. acucfo@r.postjobfree.com 907-***-****

Overview

Personnel Management Skills

Leadership Abilities

Company Relations

Customer Service Expertise

Detailed Oriented

Ethically Conscientious

Education

Bachelors of Business Administration May 2013

University of Fairbanks Alaska

Work Experience

Traffic Control Supervisor / Laborer June 2014- Nov 2016

HC Contractors

Fairbanks, AK

Responsibilities:

Controlled movement of vehicular traffic through road construction projects.

Conducted meetings with subordinates, colleagues, and supervisors in order to discuss and plan traffic patterns.

Distributed traffic control signs along site in a designated pattern, and directed movement of traffic through site; using sign, hand, and flag signals.

Warned workers when an approaching vehicle fails to heed signals to prevent accident injury to workers, and informed drivers of detour routes through sites.

Achievements:

As a result of hard work ethic and positive work performance, received a promotion from flagger to a management position as a Traffic Control Supervisor.

During my time working at HC Contractors as a TCS, under my direct supervision there were zero safety violations and zero work place accidents.

Assistant Store Manager Oct. 2013- May2014

Torrid Clothing Store

Fairbanks, AK

Responsibilities:

Created floor coverage schedules that ensure there is always someone available to help our customers. Ensured the store achieved all sales and completion goals.

Educated employees on LP policies and managed store shrinkage.

Effectively scheduled and manage payroll daily.

Ensured all floor moves were completed in a timely manner.

Supervise the daily operations of the store.

In charge for opening and closing the store, with all the appropriate paper work done to include: bank statements, register amount counts, emails to the district manager and accountants and record keeping.

Achievements:

Achieved a cliental of 25 personnel for Torrid’s Personal Style list program.

As a manger signed up the most credit cards for Torrids Insider Credit Card.

On the quarterly reviews was highly recommended for my stylist ability and sales completion.

Laborer, Grounds Maintenance May 2013- Sept 2013

CB&I

Fort Wainwright, AK

Responsibilities:

Laborer for Roads and Ground Maintenance for the entire Fort Wainwright Base.

Performed various tasks and duties on a daily base of mowing, weed eating, and tree trimming.

Conducted road maintenance including crack sealing, pot holes, repair of road edges, and road guarding.

Conducted and was responsible for all equipment of CB&I totaling a net worth of $300,000.

Achievements:

Team leader for all new labors to teach the landscape routes, maintenance and operation of all equipment.

Zero losses and zero damages of all equipment.

Awarded for Honor of Excellence in recognition of excellent service and support for Roads and Grounds by CB&I of Fort Wainwright.

Recreational Ski Instructor March 2013- April 2013

U.S. Army MWR

Fort Wainwright Birch Hill Ski & Snowboard Area

Responsibilities:

Ski Instructor for Birch Hill Recreational Area at Fort Wainwright.

Instructed children ages 3 and up, youth groups ages 12 and up to adult classes for two hour sessions twice a day on Saturdays and Sundays.

Achievements:

Taught beginners and advances skiers on technical methods and the fundamentals of skiing.

All participates under my care and supervision successfully and safely completed skiing instructions.

Maintenance Administration Admin Dec 2012- May 2013

Evert’s Air and Cargo

Fairbanks, AK

Responsibilities:

Provided Maintenance Administration Assistance to two different supervisors for Everts Air and Cargo.

Used excel spread sheets to effectively track all employees weekly man hours.

Tracked all the man hours for the week of employees who worked on the planes on excel spread sheets.

Booked travel agreements; flights, hotels, and cars for business and training related trips and tracked the expenses.

Responsible for providing up to date information and status to management personnel of work progress.

Maintained and updated files and records for the maintenance employees.

Achievements:

Received consecutive positive performance reviews from upper management.

Developed a sound understanding of how a local, family owned and operated company successfully runs.

SAMS-E Data Entry Clerk Feb 2009- Oct 2012

ManTech International Corporation

Fort Wainwright, AK

Responsibilities:

Preformed data entry of maintenance and equipment needs for 144 individual military Stryker companies.

Dispatched all forms of maintenance logs and orders for military vehicles and equipment to maintenance contractors to perform maintenance checks and services.

Effectively and responsibly tracked all equipment being serviced by the Source of Repair.

Ensured all equipment was fully mission capable to operate and deploy to international, multi diverse, and high stress environments.

Achievements:

Worked as a SAMS-E Data Entry Clerk for the United States government for 4 years with a secret government clearance.

During my employment with the government I was responsible for 80 million dollars of military equipment with zero losses and zero damages.

Received a certificate of excellence from ManTech International Corporation.

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