Jeethu Pallikkathayil

Phone #267-***-****

QA Software Tester

acucbo@r.postjobfree.com

Skype ID: jeethu.robert

OBJECTIVE:

To work with a growing and dynamic company that will best utilize my 8 years of professional experience as a QA Software Testing Engineer.

EXECUTIVE SUMMARY:

Expertise in the design and implementation of Test Planning and Test Case Creation.

Extensive experience with Defect Analysis, Manual, and Automation Testing and Test Scripting with proficiency in utilizing QTP, Selenium and Load Runner testing tool solutions.

Strong knowledge in working with Agile, RUP and Waterfall Methodologies.

Front ad Back End Testing experience with comprehensive understanding on UNIX & SQL (ORACLE).

Diversified experience in Client Server Application with focus in Quality Management, Business Analysis Requirements, Gap Analysis, HIPPA regulations, Consumer Financial Information Rules (FTC), GLB Act and Overall Customer Experience.

QA Software Testing Engineer specializing within the Client Server Environment.

PROFESSIONAL QUALIFICATIONS

Experienced in interacting with Business users, Business Analysts, IT leads and developers in analyzing business requirements and translating requirements into functional and performance test scenarios.

Expertise to do Accessibility Testing(508)

Involved in various phases of software development life cycle (SDLC) and STLC.

Proficient in writing Test Plans from Requirements documents, defining test cases, developing and maintaining test scripts, analyzing the results of scripts, interaction with other team members in fixing the errors all in a timely manner using HP Quality center

Knowledgeable in Agile Methodology to test specific Sprints to create a product with high quality and with quick delivery.

Strong experience in analyzing complicated/multilayer applications and planning the necessary tests to assure maximum quality.

Good knowledge in HIPPA rules and Regulations

Good experience in GLBA Financial privacy rules

Excellent Communication & Interpersonal skills, commitment to a co-operative team.

Proficient in Manual and Automated testing (Shell Scripting, QTP) involving back end, middleware and database testing.

Extensive experience in testing backend systems using SQL, UNIX Shell Scripts.

Strong knowledge of automation tools and languages including QTP with VB scripting, Selenium and performance testing with JAVA/.NET and open-source tools such as load runner.

Adapt in all phases of the IT Project Delivery Framework, including review of complex business and functional requirements. (Kick Off meeting, Change Control, etc.).

Excellent on handling multiple tasks to reach the deadlines whenever needed and support user problems, software release nights and change controls.

Excellent team player and adapting highest work ethics and always exceeding the expectations on work assignments.

Proactive in sharing work load from other team members to cover the required tasks to reach the deadlines.

Proactive and taking the team management responsibilities during the unavailability of the team lead and very helpful in leading and guiding the team.

EDUCATION:

Degree in Computer Science (Madurai Kamaraj University)

Technical Skills:

Languages : SQL, PL/SQL, C, Java, XML, HTML, Shell, VB Scripting, .Net

RDBMS Servers : Oracle 10g & 11g, MS Access, Sybase-11, SQL Server

Operating Systems : Windows XP/2000, UNIX (Linux, HP, SUN, AIX)

QA Tools : HP Quality Center, QTP, RQM, CQ, TOAD, SQL Developer, JIRA,

Selenium, Load Runner, JAMA, Mantis,

Business Analytical Tools : Share Point, Clarity, Crystal Reports 2008

Professional Experience:

Client: State Of Georgia, Atlanta (Deloitte)

Duration: Feb-2015- At Present

Project: Integrated Eligibility System (IES)

Role: QA Tester

The GA integrated Eligibility system will serve as a single point of entry to allow seamless eligibility processing for Georgians requesting assistance and support from participating agency’s staff or contractors in their processing procedures and workflows. GA IES is a centralized repository/index of client information for all GA HHS departments (Department of Community health/ Department of Human services).Health & Human service Programs within the IES –TANF/WIC/LIHEAP/SANP (FS)/Peach care for kids /Medicaid & Child care.

Responsibilities:

Expertise in the creation of manual and automated test scripts.

Served as Subject Matter Expert (SME) for both the application and technical in answering questions related to the existing state of Georgia legacy system and the TANF, Food Stamps and Medicaid programs (HIPPA (5010) OSHA, Family Medicaid etc)

Participated in the convention case testing

Hands on experience in JAWS testing

Worked on Cross browser testing

Expert in 508 Compliances

Actively participated in UIT/SIT/STRING Testing

Expertise in Rational Quality Management tools (RQM and RTC)

Hands on experience in Selenium

Tools & Technologies:

Rational Quality Management (RQM), RTC, Selenium, MSWord, MS Excel, Agile, SDLC, Interface, SQL, Oracle, JAWS, IE, Firefox, Safari, Chrome,

Client: State of Florida, Tallahassee (Deloitte)

Duration: July 2014– December 2014

Project: MES Project Release 2

Role: QA Tester

The Automated Community connection to Economic Self Sufficiency (ACCESS) system allows customers to connect with their public assistance information through an online application and account. It helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash, and medical assistance for individuals and families on the road to economic recovery. The several programs including: Food assistance, Temporary cash Assistance, Medicaid and Refugee Assistance.

Responsibilities:

Maintained the test case and test plan based on the detailed Benefit logic chart (BCL) and Functional Designed Documents (FDD)

Involved to working with the client and project team to document requirements and assist in documenting the design as well as writing test script and testing functionality.

Conducted MES Release 2- Track wise Functionally for SYST testing for SSP-SSI related Medicaid and SSP –RMB Release 2

Raised issues and defects and ensured that the observation/bugs are communicated to the design/development team.

Used Rational Quality Management (RQM) and Clear Quest (CQ) for manual testing.

Performed Functional testing, regression testing, System testing and integration testing.

Part of daily meeting based on agile methodology. This meeting was discussing about the daily status and road block issues.

Worked on SDLC and SDLC methodology.

Maintained to keep good communication relation with team members, project lead and project managers.

Worked in a team environment, all team was working together and helping each other.

Involved meeting with client and developers to discussing about the project road blocks and BLC.

Tools & Technologies:

Rational Quality Management (RQM), Clear Quest (CQ), MSWord, MS Excel, Outlook, Agile, SDLC, Mainframe

Client: State of New York, Albany

Duration: FEB2013 – April 2014

Project: E-licensing Project

Role: QA Test Engineer

The goal of the project involved e-licensing web based application in the cloud based on Accela software on the frontend with an Oracle database on the backend. Testing team was personally responsible for testing the application as well as reports generates on crystal reports platform for each state department based on their requirements, with a heavy use of manual testing and some test scripting.

Responsibilities:

Developed test cases and test plans based on the detailed configuration documents and functional specification documents per specific State Agency requirements and use cases.

Performed smoke tests on new build and reported the defects and tracked it through completion.

Coordinated with the Business Analyst and Development teams to understand the functionality of the application including attending meetings and walkthroughs.

Reported the detailed results to management and the team lead in a timely manner.

Raised issues and defects and ensured that the observation/bugs are communicated to the design/development team.

Created Test Status reports on a daily basis.

Interacted with business analyst team to understand business requirements, customer expectations and experiences.

Updated and maintained test plans for version control. Recorded and tracked defects uncovered during the execution of tests scripts.

Reported individual status: dashboard information, open issues, risk analysis. Use of JIRA to log and track defects for various testing phases.

Configure, maintain and upgrade JIRA

Design custom JIRA workflow

Experience creating custom modules for JIRA

Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes etc.

Conducted validation and verification of data on generated reports and in backend Oracle database systems using simple and complex queries, along with some automation scripts using QTP

Performed System testing, Regression testing, Performance testing, UAT, Functional testing, Compatibility testing, Smoke testing, Positive testing, Negative testing and Unit testing.

Developed and sustained appropriate relationship with peers and other project team members.

Worked in a team environment promoting positive reinforcement and assistance.

Tools & Technologies:

QTP, JIRA, ACCELA, MSWORD, MS EXCEL, AGILE, Oracle, performance testing.

Client: SAKS 5th Avenue (Retail) NYC, NY

Duration: MAY 2012- JAN 2013

Role: QA Analyst

The project was a POS application developed for SAKS 5th Avenue to meet the unique set of challenges in the Retail merchandising environment. The sales transactions of the POS terminal formed the most important source of data for several analytical aspects of the application developed. The application UI was dynamic undergoing constant changes to reflect new features and business processes. The application was integrated with different third party hardware and software increasing the complexity of the whole environment.

Responsibilities:

Analyzed Business Requirements and Functional Specifications and developed Test Plan detailed Test Scenarios, Test Strategies and Test cases.

Developed and maintained the Traceability matrix between requirements and test cases.

Involved in testing the full functionality of POS (Point Of Sale system) from end to end.

Involved in analysis and study of functional specifications for the enhancement of existing functionality.

Involved in the Development of Plan and Test Cases for Integration, Functional, System and Regression Testing using Selenium.

Executing test plans on GUI, Internet Testing (links, content accuracy, form submissions, technical Modifying and creating SQL queries and stored procedures for quality assurance and analysis

Conducted Functionality testing during various phases of the application.

Used SQL for database testing, production verification, and management reporting

Involved in setting up the Test Environment and creating Test Data.

Performed Back end testing by writing SQL Statements to validate the data in the database

Conducted Functional, Regression and Smoke Testing.

Identified, logged and followed up on all defects found during testing.

Tested Front end POS application which is developed in .Net and Defects were identified, provided results to the development team for debugging.

Performed POS Terminal testing as part of the integrated testing effort.

Wrote test cases and tested POS back end application which involved in EJ (Electronic journal) and Stocks.

Responsible for building and execution of performance test cases and framework using Load Runner, maintenance of existing performance test suite based on changes to the system, and providing support to Performance Test Leads

Involved in discussion with developers for resolving the Defects and Bugs.

Attended meetings to discuss on status of defects and projects.

Executed test cases before and after bug fixes for each build for User acceptance testing.

Actively participated team meetings and walkthroughs.

Tools & Technologies:

HP Quality Center, Selenium, HTML, Load Runner, Net, XML, VB.Net, and MS Office.

Client: Virgin Mobile, Warren, NJ

Duration: JAN2011-APRIL2012

Role: QA Software Analyst

The project goal involved testing of divide payment method of Virgin Mobile application for different methods of payment with credit card, cash, debit card, gift card with partial payments, and multiple orders with divide payments for all customer transaction. Payment can be cancelled before activation and pay again to fulfill order. Customer gets e-mail alert of payments, cancelled payments with all full information. Application has JAVA GUI with Oracle on UNIX. Application system testing involved heavy SQL validation, business rules, UAT involvement in each releases.

Responsibilities:

Interacted with Business Team, Business Requirement Gap Analysis, Customer Experience and Impact Analysis of application.

Contributed to and monitors test planning, test preparation and scripting, and test execution according to defined best practices, standards and procedures.

Interfaced regularly with peers and management regarding test related topics including the coordination of test related initiatives with QA Test Leads, Project Managers, Development Managers, and other QA Core team members.

Assessed risk to quality service based upon results of verification and validation. Monitor adherence to established test standards and procedures. Standardized QA Process using Testing Methodology and involved in Process Improvement.

Experience in testing the Porting of the application on different Mobile Handset.

Expertise of testing the application developed using various mobile technologies including J2ME, Blackberry, Android, Symbian, .Net Technology etc.

Very good exposure of testing applications on wide range of Mobile handset of different vendors which includes Nokia, Samsung, Google G1, Sony Ericson, Motorola, Windows Mobile, HTC, LG, IPhone and many more.

Performed in Back End Testing and use of UNIX Utilities like awk, grep, sed, vi, network, process, file level, directory level, automation with Shell Scripting in data file validation testing. (Unix Log File Testing, Process validation, running process in background, etc.).

Managed verification and validation activities for production modifications in production enhancement, interact with user support in production testing.

Maintained document template libraries and internal project documentation like QA Test Plan, Local procedure, QA Test Results, etc.

Organized and/or facilitate team member training sessions in each new application to implement process.

Responsible for the design, development and maintenance of test automation framework to support automated performance/stress/load testing using Load Runner

Participated in both internal and external process improvement projects like QA, SIT, UAT Testing with business & Marketing and External Vendors team.

Involved Project Management action like Test planning with LOE, test estimation and resource plans, Set up test environment

Skilled with testing tools like Quality Center and third party toolToad.

Oracle Database 11g to validate data testing in back end using SQL script using Oracle functions.

Tools & Technologies:

Mobile Testing, QTP, Load Runner, UNIX, Oracle, QC, JAVA, TOAD,

Client: Georgia Bank &Trust, GA

Duration: NOV2009-DEC2010

Role: QA Software Analyst

The scope of the project was to enhance the cash management systematic processes which were associated with MB Web Express and MB Banker application modules, which includes Internet-based banking and ACH Express products. The project involved testing of unsubscribed user data removed from Batch Process for Georgia Trust Bank to get better performance of application for temporary UNIX based data storage external database transformation. Set up data for Test Cases and data validation using UNIX, SQL, and basic Shell Script.

Responsibilities:

The project testing strategy creation of a QA environment includes creating execute tests scripts, verification of test results, troubleshoot the bugs and track till it closes.

Extensively used UNIX to validate process oriented testing like variable length data file validation.

Used Mercury Test Director for managing the overall testing effort to define and store information about test documents, requirements, scripts, schedules, and sessions.

Developed and reviewed SQL script with use of sub query, join, Oracle function, group by and order by clause to validate all Front end transaction (Insert, update, delete) for data validation.

Automated basic testing process in back end testing using shell script and understood developed script by developer.

Participated in requirement Gap Analysis, tracked defects, retested defects and performed regression testing in each release.

Used testing methodology to develop test cases using positive, negative, boundary testing and use sanity, E2E testing after each installation code process using Selenium.

Interacted with cross-functional team to install software, understand application functionalities, resolved daily defects, blocking defects, etc.

Participated in walk-though, inspections, reviews, and user group meeting.

Participated in Change Control meetings, provide QA signoffs and implement the product into production as needed.

Provided customer support in critical production issue and maintain production software as needed.

Ensure timely,efficient reporting of suspicious transactions to AML compliance officer and the financial intelligence center at bank of Georgia

Assist with AML Compliance training especially nonidentification and reporting of suspicious transaction

Monitor and resolve testing issues with internal team and contribute effort to understood problems.

Involved in testing of User Guide, installation guide, and release notes for each deliverable of software.

Involved frequent communication and collaboration with stakeholders to be a constant driver for quality.

Tools & Technologies:

Quality Center, UNIX, SQL,AML, E2E testing, Selenium, MS words, MS excel

Client: Reliance Standard Life Insurance Co. Philadelphia.

Duration: FEB2008-OCT2009

Role: Jr.Tester

The project goal was to test the Free Term Life Quote Functionality. The system allowed the users to fill up the mandatory information (coverage amount, Full Name, Gender, email etc.) from the UI and receive a Free Quote upon submitting the form

Responsibilities:

Involved in Development of Test Cases, Release Plan and Test Plan based on the information gathered through business requirements, Product Backlog and design/application walkthroughs.

Performed GUI Testing Negative Testing and Positive Testing, System Testing, Integration Testing, Regression Testing.

Worked in Agile scrum methodology for both manual and automation testing.

Work closely with the SCRUM team to create test scripts and test cases to ensure coverage of all areas of the product/feature(s)

Planned and executed backend testing using numerous SQL Queries to verify the dataflow from the database.

Experience in working with Business Analysts to understand the business critical functions and workflows define in BPT module of Quality Center and to convert them into automation test scripts using QTP.

Used Quality Center for Requirement/User story repository, Test cases execution, Bugs reporting and communicating to developers, Product Owners and test team members.

Tools & Technologies:

Quality Center, Quick Test Professional (QTP), SOAP UI, XML, Web Services, Oracle, DB2, MS Office, Informatics, etc.

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