Resume

for

Shar Tevebaugh

Shar Tevebaugh

Colorado Springs, Colorado 80918

1-719-***-****-Cell acuc76@r.postjobfree.com

Volunteer Work

Office of Emergency Management – Generalized Assistance (2014 & 2015)

Colorado Springs Police Department - Sexual Assault and DV departments (2012 to 2015)

Emergency Operations Center – Waldo Canyon Fire (2012) and Flood Disaster Assistance Relief with DAC (2013)

Internship

Colorado Springs Police Department

Works in Major Crimes – Cold Case Department, Sexual Assault and DV departments.

Education

Colorado Technical University

Master in Science Management: Homeland Security, Colorado Technical University Colorado Springs, CO, 80907, GPA 3.81, 48 Hours

Bachelors’ Degree in Criminal Justice with a Concentration in Cyber-crime Investigations, Colorado Technical University, Colorado Springs, CO, 80907, GPA 3.85, 180 Hours

Oklahoma City Community College

Associates Degree in Science, Oklahoma City Community College, Oklahoma City, OK 73159, GPA 3.31, 79 Hours

Skills

Problem solving concepts using C++

Computer Security and Network Security

Unix

Networking, Operating Systems, and Network Administration

Certifications

FEMA: ISC 100 – Introduction to Incident Command

FEMA: ISC 700 - National Incident Management System (NIMS) An Introduction

Training on WebEOC

Employment

Independent Consultant March, 2007 to Present

Starlite Creations, Colorado Springs, Colorado 15 - 20 hours per week

Cake consultant

Cake designer

Head baker

Office Manager

Senior Customer Service Coordinator April, 2015 to October, 2015 Skyline Products, Colorado Springs, Colorado 40 hours per week

Initiated call tickets from providers needing technical assistance.

Processed sales orders for customers and providers to get signs back up and working.

Initiated warranty process for returned materials.

Processed and streamlined procedures and did technical writing updates for department.

Did low level troubleshooting for the signage issues.

Background Investigations Cadre Assistant August, 2014 to December, 2014 Colorado Springs Police Department, Colorado Springs, CO 29 hours per week

Performed administrative help to background investigators for incoming applicants for the upcoming police academy.

Pulled NCIC/CCIC, Accurint, CADWEB, EvidenceOnQ, CADMINE, POCIS, Colorado and Denver Court reports.

Called and faxed other jurisdictions requesting criminal and traffic records checks.

Updated databases with current information on documents received from applicants.

Verified received transcripts for accreditation, hours and attendance.

Volunteer October. 2012 to July, 2014

Colorado Springs Police Department 15 to 20 hours per week

Filed cases for the detectives in the DV/Sexual Assault Unit to the DA’S office for court cases.

Trained new interns on how to file cases and make recordings for the DA’s office.

Intern July, 2012 to September, 2012

Colorado Springs Police Department 10 hours per week

Completed requirements for Bachelors of Science Degree.

Filed cases for the detectives in the DV/Sexual Assault Unit to the DA’S office for court cases.

Learned operations and workings within the police department.

Student January, 2009 to April, 2014

Colorado Technical University 36 hours per week

Colorado Technical University full-time student. Received Bachelors of Science and Masters of Science Management degrees.

Account Services Representative March, 2001 to March, 2010 Ford Motor Credit Company, Colorado Springs, CO 40 hours per week

Total Loss: In total loss dealt with guarantee automobile protection (gap) companies, insurance companies and the customers. I dealt with approximately 130 total loss accounts per week. Saved the company $140,000+ in total loss write-offs.

Collections: Worked to help customers resolve their delinquent account issues and from being repossession.

Customer Service Unit (CSU): Experience includes progressively responsible, analytical and administrative experience. Coordination of administrative, clinical or other service activities for internal customers. Pulled end of month reports and daily reports for processing or filing. Provided and carried out knowledge for the following: missions of the organization, state and federal regulations and standards. Assisted in solving and/or resolving approximately 200 customer account issues monthly.

Credit Reanalysis: Processed substitution of collateral vehicles (SOC) this entailed working with dealers, insurance companies, customers and the Re-Acquired Vehicles Department (RAV) for Ford Motor Company. These averaged around eighty per month.

Title Department: Followed-up with dealers for new lien registration and titles for approximately 300 to 400 inbound title receiving and filing and around 1,100 for releasing outbound titles to dealers/companies/customers in different states.

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