Andrea Mazzarella

***A Colts Neck Road, Freehold, NJ 07728

732-***-**** acuc3y@r.postjobfree.com

Objective: Seeking a position where a strong background in office management, finance, and administrative support, working in fast paced environments where excellent organizational, customer service, and interpersonal skills are needed. To join an organization as a administrator/dispatcher, use developed techniques and organization skills for any required task and duty. Highly organized employee with extensive administrative and dispatching experience that required good listening, multitasking and prioritization and problem solving skills,

Professional Experience

Senior Clerk Typist/Dispatcher, County of Monmouth, Freehold, NJ, 2002-present

• Assigned service/work schedules for workers as per their area of work.

• Received client appointments and dispatched them to personnel.

• Scheduled all intake requests of over 1500 appointments to drivers and routes.

• Organized the scheduling of meetings, conferences, and events; notifying all concerned.

• Provided training and orientation to new employees.

• Effective in both staff and client communications, while retaining confidentiality.

• Receive and process all intake information taking over 120 calls a day.

• Handled inquires and irate customers politely and diplomatically.

• Managed multiple priorities and maintained effective results in a quota driven workplace.

• Responded to customer inquiries and requests and resolved issues efficiently and

professionally.

• Accepted assignments with an open, cooperative, positive and team-oriented attitude.

• Exercised strong interpersonal communication skills with customers and department

personnel.

• Accepted assignments with an open, cooperative, positive and team-oriented attitude.

• Processed payroll for approximately 50 union and non-union employees.

• Helped in processing emergencies that may occur with the dispatch department with drivers,

buses, and/or clients.

• Utilize scheduling software to process client trips.

• Receive visitors, relay messages, prepare letters, memos, and spreadsheets.

Sales and Public Relations Specialist, Limited Corporation, Freehold, NJ, 1990-present

• Ran all aspects of floor supervision for a retail establishment.

• Scheduled, trained and supervised staff.

• Responsible for loss prevention, inventory, visuals, and customer service.

• Superior sales and credit card revenue.

• Recruited employees, screened applicants, and trained new hires.

• Coordinated employee schedules and arranged substitutes as needed.

• Maintained confidential employee files and processed all online employee paperwork.

Assistant Office Manager, Fitness Instructor/Coordinator, CentraState Hospital, Freehold, NJ, 1995-2008

• Ran all aspects of class scheduling, sales, monies, daily, weekly, and monthly reports.

• Handled all public relations and customer service.

• Developed new ideas and redesigned old programs.

• Managed and taught fitness classes while upholding standards to meet the demands of a

changing industry.

• Coordinated doctor’s lectures and act as a liaison for their events.

• Answered phones, relayed messages, and received visitors.

Accounts Receivable Director, Cali Associates (Mac-Cali), Cranford, NJ, 1993

• Responsible for all aspects of commercial and residential accounts.

• Managed all public relations and customer service.

• Handled all monies owed, billings, leases, legal contracts and customer service.

• Prepared all daily, weekly, and monthly reports.

• Answered phones, relayed messages, and received visitors.

Computer Skills

Word, Excel, PowerPoint, Outlook, typing 65 wpm

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