FELIX J. VASSALLO

***** ** ** **. ****: 305-***-****

Miami Fl., 33055 acuc0q@r.postjobfree.com / acuc0q@r.postjobfree.com

LinkedIn Profile: http://www.linkedin.com/pub/felix-vassallo/47/839/796

SUMMARY OF QUALIFICATIONS

Innovative, accomplished Electro-Mechanical Professional with proven troubleshooting, task planning, and management skills. Proactive problem solver trained in Mechanical Engineering with outstanding technical and analytical skills. Great ability to identify problems and generate solutions. Effective leader with an excellent ability to deliver technical on-the-job training programs. Fully bilingual in English and Spanish.

Other areas of strength include:

Broad knowledge in Electro-Mechanical Engineering as well as wiring diagrams and schematics assemblies.

Experience with Solar / Main Power Multi-space off-streets and on-streets Parking Meters.

Experience with High and Low Voltage Power Supplies, PLC, Conveyors, AC motors, Digital and Analog Circuitry as well as X-ray producing equipment.

Committed to provide field customer service in a diplomatic and professional manner.

Over ten years of field service experience and twelve years in computer service and repair.

Experience in computer programs such as: SABRE, XP, 2003 Server, Vista, Windows, UNIX, Linux, Office, Outlook, Visual Basic, HTML, and web page developing.

Highly organized and able to work with strict deadlines.

Motivated, positive and hard working individual, able to work well within a team or independently.

PROFESSIONAL EXPERIENCE

Rapiscan System, Miami, FL May 2012 – November 2015

Electromechanical Field Service Engineer

• Provided service to customers by installing, troubleshooting, repairing, and maintaining Security X-Ray Systems (EDS, CT) and Walk-Through Metal Detectors (WTMD) at customer sites while being remotely located at airports, cruise terminals, court houses, federal buildings, among others. Primarily provided service to the South East Region and the Caribbean, but also traveled to provide timely, effective assessment and repair to machines in need of service in other areas of the nation. Maintained excellent customer relations with key government agencies, contract and non-contract customers.

• Debug complex electro-mechanical assemblies by studying blueprints, schematics, manuals, and other specifications.

• Performed preventive maintenance for multiple EDS, CT and WTMD scanners.

• Traveled internationally to provide support, new installations, training and services.

• Instructed on-site workers in servicing and repairing equipment.

• Advised management regarding customer satisfaction, product performance, and suggestions for product improvements.

FELIX J. VASSALLO Page Two

PARKEON, Miami, FL 2008-2012

Field Service Engineer

Effectively managed and coordinated efforts with the clients’ teams of operations to execute upgrades, diagnostic procedures, new installations, and preventative maintenance of more than 500 meters deployed throughout South Florida and the U.S.

Successfully provided level-2 service and monitored the clients’ operations to identify potential problems with their network of computerized parking meters.

Sifted through status data from over 500 computerized parking meters in order to anticipate or identify hidden problems not addressed by the clients.

Optimized the performance of the meters by performing numerous field-service training sessions.

Attended trade shows and customer events to assist with set up and tear down of equipment and offer customer product support.

Assured technical support (by phone and on site) to Customers and Distributors.

Generated field service and call reports through the Moorestown Call Center and Tracking System.

Facility Maintenance

Conducted periodic inspections to determine warehouse maintenance requirements.

Coordinated the shipping and delivery of the inventory and RMA’s.

Worked with Corporate IT to maintain and ensure the integrity of the network by providing first level support.

PAPERTIQUE CORP., Miami, FL 2006-2008

IT Service Support Technician

Managed the administration and maintenance of company's network.

Provided network and technical support, hardware and software updates, installation, and configuration.

Coordinated the purchase of hardware and software.

L-3 COMMUNICATIONS SECURITY AND DETECTION SYSTEM, St. Petersburg, FL 2003-2007

Field Service Engineer

Diagnosed issues and maintained CT Scanners, X-Ray systems (EDS) and Walk-Through Metal Detectors with repairs or part replacements.

Provided assistance and training to on-site staff to prevent further problems with the machines.

Provided troubleshooting related to software.

Interfaced with internal groups and customer project teams and exercised decision-making capability.

Managed administrative operations such as time sheets, expense sheets, work reports, etc.

DALE’s GAS, Orlando, FL 2003

Field Service Technician

Performed field service activities by installing, troubleshooting, repairing, maintaining and servicing pool and spa electric and propane tank heaters, automation system, control system, pumps, filters, and fiber optic illumination.

Performed complex digital and analog circuitry repairs.

AMERICAN AIRLINES, San Juan, PR 1999 -2002

Fleet Service & Air-Sea Agent

Passenger and luggage check -in at airport and piers.

Assist passengers with luggage claims.

EDUCATION

Bachelor of Science – Airway Science Management

Inter-American University – Bayamon, PR

CERTIFICATIONS

SSI, SIDA, CT & EDS and Electronics

Computer Tomography (CT), Explosive Device System (EDS), Walk Through Metal Detector (WTMD)

Rapiscan Systems an OSI Company -Torrance, CA

L-3 Communications - St. Petersburg, FL

Digital and Analog Circuitry Training

Dale’s Gas - Orlando, FL

CompTIA A+

CBT Direct - Tampa, FL

Computer Technician Certificate

San Juan Technological College - Hato Rey, PR

SBCA Certified Installer

Direct TV -Miami, FL

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