Laura Saenz 832-***-****

**** ******** ** # * *******, TX 77006

BILINGUAL

E-mail acubta@r.postjobfree.com

Skills

Training : trained Oil & Gas contractors into more knowledgeable users of our systems.

Computer Literacy: Communicate electronically via Gmail and MS Outlook email applications. Possess a working knowledge of certain Microsoft MS Office applications (Excel, PowerPoint and Word)

Customer Service: Experience in customer issue services. Strong interpersonal communicator with a wide range of individuals in a diverse community

Bilingual: fluent in both English and Spanish

ProfessionalExperience

J. Connor Consulting, Inc – Houston, Tx, Oil & Gas Consulting Firm

SEMS DMS (Document Management Services) Analyst – (April 2013 to April 2016)

Received contractor/employee certifications from our SEMS clients, as well as Bridging Documents to be filed into our DMS.

Review, classify, update summary report and file our clients Incidents, both for OCS and State and Land Operations.

Was the Help Desk for the JCC SEMS Online Modules (POB, JSA, MOC) and the Training Module.

Handled Project Set ups for upcoming Oil & Gas projects and gave access to people in the different modules.

Assist other groups in other services of the company, ranging from mailing out documents, making copies, putting together binders, etc.

Assist our clients when requested to enter JSA’s and POB’s into our JCCSEMS online modules.

Received Morning monitoring Reports for one of the biggest Oil/Gas client, edited it and entered into our DMS.

TF Administration – Houston, TX

Personal Assistant– (January 2013 to April 20th, 2013)

Reading, monitoring and responding to your boss's email

Answering calls and liaising with clients competently

Preparing correspondence on boss’s behalf

Delegating work in boss’s absence

Assisting my team

Managing my boss’s electronic diary

Help with personal errands such as: housework, children’s college applications, extensive school reseach, attend children’s school meetings.

Sourcing and ordering stationery and office equipment

Space Montrose - Houston, TX

Visual Merchandiser- (June 2011 to December 2012)

Work in a trendy artsy store, where several local artists display their artwork to sell.

Responsible for attending to each customer’s needs

Had perfect knowledge of each product in the store, and successfully informed every customer of this based on his or her needs.

Assisted in decorating the store, to give it an inviting look to potential customers in the area

Excellent customer service, quality work.

Attend several customers a day

Amegy Bank of Texas - Houston, TX

Teller II - (2011 to June 2011)

Work in a Banking environment, where I get to complete several tasks.

Responsible for each customer’s transactions (deposits, withdrawals, cash advances, referring new accounts).

Utilize several programs online (Zeus, Filenet, Reddicheck), as well as cash counters, and other devices used in a banking environment.

Excellent customer service, quality work.

Attend several customers a day, accurately service their needs and help make it an out of the ordinary experience.

Children’s Lighthouse- Katy, TX

Lead Teacher/ Childcare Giver, (2007-2011)

Worked as a Lead Teacher.

My responsibilities included taking care of up to 22 children at times, with my assistant teacher.

Responsible for teaching every child group, especially toddlers.

Assisted the children with their education while following a schedule and providing them with an excellent learning environment.

Communicated with each of their parents about their child’s areas of improvement and development.

Chili’s Bar and Grill- Katy, TX

Hostess/ To- Go Specialist, (2006-2007)

Worked with several customers a day.

Made sure I was successfully assisting them with their seating arrangements, as well as quoting them appropriate waiting times.

Assisted in taking To-Go orders, and made sure they were out correctly and on a timely manner.

Prudential Gary Greene Realtors- Katy, Tx

Receptionist (2005-2006)

Worked with over 50 realtors, as well as 2 Managers.

Handled phones, e-mails, Microsoft Office programs, postage, filing as well as faxing.

I made sure each client was provided with an excellent customer service experience.

Handled each agents phone calls and personal e-mails.

Worked with HAR and when needed assisted in typing contracts.

Certifications

Safegulf/safeland

pec basic orientation

pec sems ii

Education

University of Houston – Houston, TX

2008- Currently working towards a Bachelor of Arts in Psychology.

Cy- Fair College – Houston, TX

2007- Worked on my basics. Transferred to UH.

Cinco Ranch High School –Katy, TX

2003-2007- HS Diploma

Extra curricular activities and special classes: Big Brother Club, Spanish Club. Took courses in Psychology, French, as well as different Science and Math courses

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