LUIS A. ALMEIDA

**** *. ******** *****, **** **

Fountain Hills, AZ 85268

***/***-****

Objective

Entry level production, supervisory, or customer service-oriented position. Experience

GOODWILL OF CENTRAL ARIZONA Phoenix, AZ

Production Manager 2014

• Directed all operations and personnel to increase donations and sales HEMISPHERE NOVELTIES Yonkers, NY

General Manager 2011 - 2013

• Senior manager responsible for purchasing and manufacturing

• Duties included the following: liaison to manufacturers in Asia, Europe and USA including, product development, price negotiation, order follow-up, delivery tracking and customer service, billing and accounts receivable

• Supervised product quality control; maintain direct contact with customers on all orders

• Identified sourcing for product manufacturing

• Supervised special products for senior management

• Reported directly to the president

CRESTHILL INDUSTRIES INC. New York, NY

Operations Manager, JMP DIVISION 1976 - 2011

• Senior manager responsible for purchasing and manufacturing in support of the Division sales staff supervising staff of 10

• Duties included the following: liaison to manufacturers in Asia, Europe and USA including, product development, price negotiation, order follow-up, delivery tracking and customer satisfaction

• Directed customer service to include problem accounts and problem resolution

• Identified sourcing for product manufacturing

• Supervised special products for senior management including organizing and supervising industry trade shows

• Helped facilitate major client contracts with designers including Liz Claiborne, JNY, Ann Taylor, Gitman, Cintas, Lands’ End, Eddie Bauer and Anne Klein; included product development, negotiating price with factories and clients and arranging production

• Worked closely with vendors in price negotiation and production to meet client’s needs on orders and be ahead of any issues that might occur

• Updated customers on a regular basis on all order issues including delays

• Maintained Quality Control on all shipment orders

• Reported directly to the president

Production Manager, NORCREST DIVISION 1985 - 1990

• Responsible for purchasing and production of sales orders supervising shipping staff of 15

• Handled customer service inquiries

• Negotiated vendor service contracts including major delivery carriers

• Reported to division manager

Account Executive, LIFE DIVISION 1980 - 1985

• Supervised product production

• Sold retail trimmings of industry product to retail outlets

• Maintained client relationships

• Reported directly to the president

Stock/Order Controller, CII Division 1976-1980

• Responsible for inventory management and customer order processing

• Reported directly to the president

Education

• Management and Customer Relations Seminars

• Trade Show Management Workshops

• High School Diploma Gorton High School, Yonkers, New York References:

Cresthill Industries, Mr. Chris Rie, 914/673-6831

Hemisphere Novelties, Mr. Ralph Pierre, 631/523-7054

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