Marcia Yarde

*** **** **** ******, ********, NY *1203 347-***-**** acubei@r.postjobfree.com

OBJECTIVE

A challenging professional position within a dynamic and growth oriented company that will enable me to use my technical skills and leadership qualities that will also offer opportunity for advancement.

EDUCATION

Monroe College, Bronx, NY

Bachelors Degree

Major: Business Administration/Management

Interboro Institute, New York, NY

Associates Degree

Major: Business Administration/Management

EXPERIENCE

Appointment Setter, National Merchant Services, Brooklyn, NY 2014 – 2014

Made calls to predetermined contact number of prospective clients on the computer system and introduce them to the products/services being offered by the company.

Set appointments for sale representatives to meet with each individual.

Answered customer’s questions about products, prices, availability, product uses and credit terms.

Promoting credit card processing services to assigned customers and clients

Made outgoing calls to a specific list of people who express interest through websites, email, and direct mail or through automated dialing systems.

Coordinate meetings directly with business owners, C-Level executives and supporting staff

Data entry of all appointments made throughout the day

Account Executive, Everest Merchant Services, New York, NY 2013 – 2013

Answered customer’s questions about products, prices, availability, product uses and credit terms.

Answering phones and spoke to over 600 customers and clients on a daily base, made follow-up calls on potential clients interested in the products or information.

Promoting credit card processing services to assigned customers and clients.

Recommending products to customers, based on customer’s needs and interests.

Contacting regular and prospective customers to demonstrate products explain features and solicit orders.

Estimating or quoting prices, credit or contract terms, warranties and delivery dates.

Providing customers with product information by telephone, email, fax or mail.

Identifying prospective customers by using business directories, following leads from existing clients.

Administrative Assistant, Liberty Mutual, New York, NY 2008 – 2008

Answered and screened all incoming calls from visitors and routed to the appropriate staff members.

Data entry editing and creating spreadsheets in Excel.

Assisted with blueprints for all the department’s floor plans and made the necessary changes.

Assisted with inventories and organized office supplies for all departments and ordered more supplies when stocks run low.

Worked in a fast paced team oriented environment that was results based.

Administrative Assistant, Interboro Institute, Flushing, NY 2003 – 2007

Answered and screened all incoming calls from visitors and vendors and routed to the appropriate staff members.

Created letters and memos using Microsoft Word and sent them to various staff, students and faculties using Outlook email distribution.

Contacted potential graduates via mail, email about graduation requirements

Reports on students who are in the (Second Chance) program to see how well he/she did their classes at the end of each semester.

Performed data entry into the main database system and updated records.

Resolved students and instructors complaints on a needed basis.

Created Microsoft Excel spreadsheets of certificated honors list students.

Imported Excel data list into Ms Word for mail merge process.

Reviewed and corrected documentation such as the (Graduation Program) to ensure correct spelling, punctuation and format.

Data entry in the (Diplomatic System) spell checking the names of all graduates, placing the order for degrees and replacing lost degrees for all students.

Established and maintain relationships with 100+ vendors.

Inventoried and organized office supplies for the office and ordered more supplies when stocks ran low.

Used Outlook Calendar to organize appointments, and supplies reorder dates.

Supervised the work-study students and assigned daily work tasks.

Occasionally assisted with incoming mail distribution to staff and instructors.

Worked in a fast pace team oriented environment that was results based.

Administrative Assistant, Interboro Institute, New York, NY 2002 – 2003

Greeted and assisted students, instructors and visitors.

Contacting students and graduates via phone, email and mailing for events.

Typed and posted job openings with various companies on the bulletin board.

Contacted employers about potential jobs for graduating students.

Provided work-study applicant’s applications department’s openings.

Composed department job descriptions and followed up with outside applicants.

Compiled statistics for reports, presentation, photocopying and filing.

Assisted students with internship paperwork and submitting requests.

Kept database of site directors for internship paperwork submission.

Verified students showed up for their internship at various companies.

Assembled materials for workshops, work-study and employer visits.

Data entries into Ms Excel and into the main system to track placement and other activities.

Secretary, Interboro Institute, New York, NY 1997 – 2002

Provided clerical and secretarial support for the Academic Affairs Office.

Answered and screened incoming telephone calls in addition to sorting and distributing mail.

Interacted with instructors and visitors on behalf of the academic divisional office.

Assisted in the preparation of mass mailings for special programs.

Monitored office supplies by giving instructors materials needed for their classes.

Inventoried and submitted requests to replace the office supplies.

Maintained calendars for the Provost, Dean of Faculty, and Law & General Studies.

Assisted with class scheduling, room assignments, final examination schedule and classes scheduling for the next semester.

Drafted correspondences and memoranda ensured typographical accuracy and proper formatting.

Verified students and instructors got the necessary books for assigned classes.

Entered information into an automated system and ran daily reports.

Assistant Manager, Interboro Institute, New York, NY 1996 – 1997

Interacted with instructors by making sure they had text books and the necessary supplies for they classes.

Trained all student workers hired to work in the college book store.

Operating the computer data entry into the main system so that each student can get the books needed for his/her classes.

Posted signs to let all students, instructors and staff know what books were available and out of stock, also the hours of business.

Inventoried of all text books and other items in the store and submitted a request to get additional or sending various items back.

Occasionally assisted in the absent of the secretary in the Dean’s office by answering the phones and taking detailed messages, creating and typing letters etc.

Printed out the book list to make sure that all items have the correct prices along with spell checking and making the necessary changes.

Assisted in account receivables at the end of business day to make sure students were billed correctly.

Checking each student accounts to make sure they have enough financial aid to be covered for purchases in the book store.

Restocking by replacing items on the shelves and keeping all work areas clean and hazard free.

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