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Sales Customer Service

Location:
Orlando, FL
Posted:
April 11, 2016

Contact this candidate

Resume:

Juan Carlos Gomez Alvarado

321-***-****

acubdf@r.postjobfree.com

Objective: To secure a job position with a successful, well-established organization that will enable me to grow professionally while contributing to the company’s goals and objectives.

PROFESSIONAL EXPERIENCE

For Eyes Casselberry, Florida United States

Optometry Assistant February 2016 - Current

Greet and login patients arriving at office or clinic. Schedule appointments for patients. Contact medical facilities or departments to schedule patients for tests or admission.

Keep financial records or perform other bookkeeping duties, such as handling credit or collections.

Record patients' medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Show patients to examination rooms and prepare them for the physician.

Examine eyes, using observation, instruments and pharmaceutical agents, to determine visual acuity and perception.

Measure and record lens power, using lensometers.

Instruct patients in the care and use of contact lenses. Assist patients to insert or remove contact lenses.

Clean and sterilize instruments.

Inventory and order medical, office supplies or equipment.

Medical Eye Associates Kissimmee, Florida United States

Ophthalmic Technician/Special Testing Sep 2015 – Oct 2015

Perform Visual Field and other special testing such as: OCT, Fundus Photos, Pentacam and Corneal Topography

Administer topical ophthalmic and/or oral medications.

Clean or sterilize ophthalmic or surgical instruments.

Conduct ocular motility tests to measure function of eye muscles.

Conduct visual field tests to measure field of vision

Instruct patients in the care and use of contact lenses.

Maintain ophthalmic instruments or equipment.

Measure and record lens power, using lensometer.

Measure visual acuity, including near, distance, pinhole, or dynamic visual acuity, using appropriate tests.

Take and document patients' medical histories.

Conduct tonometry or tomography tests to measure intraocular pressure.

Measure corneal curvature with keratometers or ophthalmometers to aid in the diagnosis of conditions, such as astigmatism.

Manual refraction

Allergy testing

Magruder Eye Institute Orlando, Florida United States

Ophthalmic Technician/Special Testing Jan 2013 – Sep 2015

Perform Visual Field and other special testing such as: OCT, Fundus Photos, Pentacam and Corneal Topography

Administer topical ophthalmic and/or oral medications.

Clean or sterilize ophthalmic or surgical instruments.

Conduct ocular motility tests to measure function of eye muscles.

Conduct visual field tests to measure field of vision.

Instruct patients in the care and use of contact lenses.

Maintain ophthalmic instruments or equipment.

Measure and record lens power, using lensometer.

Measure visual acuity, including near, distance, pinhole, or dynamic visual acuity, using appropriate tests.

Take and document patients' medical histories.

Conduct tonometry or tomography tests to measure intraocular pressure.

Measure corneal curvature with keratometers or ophthalmometers to aid in the diagnosis of conditions, such as astigmatism.

Manual refraction

Helped doctors translate key information to help patients improve their vision, future eye care, and to prevent from getting pain and or vision loss.

Help patients to obtain most accurate special testing results by accommodating to their needs.

GLC Trucking INC Orlando, Florida United States

Dispatch Nov 2012 – Jan 2016

Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Monitor personnel or equipment locations and utilization to coordinate service and schedules.

Receive or prepare work orders.

Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

Prepare daily work and run schedules.

Arrange for necessary repairs to restore service and schedules.

Oversee all communications within specifically assigned territories.

Ensure timely and efficient movement of trains, according to train orders and schedules.

Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.

Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.

Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

Supervise workers assigning tariff classifications and preparing billing.

Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.

Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.

Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.

Serve as contact persons for all workers within assigned territories.

Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.

Evaluate transportation vehicles or auxiliary equipment for purchase by considering factors such as fuel economy or aerodynamics.

Calvin Klein Orlando, Florida United States

Crew Member Nov 2011 – May 2012

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise.

Prepare sales slips or sales contracts.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Maintain records related to sales.

Demonstrate use or operation of merchandise.

Place special orders or call other stores to find desired items.

Prepare merchandise for purchase or rental.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Inventory stock and requisition new stock.

Ticket, arrange and display merchandise to promote sales.

Exchange merchandise for customers and accept returns.

Clean shelves, counters, and tables.

Help customers try on or fit merchandise.

Estimate and quote trade-in allowances.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Estimate quantity and cost of merchandise required, such as paint or floor covering.

Bag or package purchases, and wrap gifts.

Check to ensure that appropriate changes were made to resolve customers' problems.

EDUCATION

UNIVERSITY OF CENTRAL FLORIDA Orlando, Florida

Chemistry Degree Seeking – Currently in School

VALENCIA COLLEGE Orlando, Florida

Chemistry Candidate, Mar 2015 – Currently in school. G.P.A. - 3.2

SEMINOLE STATE COLLEGE Lake Mary, Florida

Chemistry Candidate, Mar 2015

FREEDOM HIGH SCHOOL Orlando, Florida

Math and Science, Graduated 2011 G.P.A. – 3.0

ADDITIONAL SKILLS

Extensive customer service in the business field, Medical and Retail.

Able to multitask and work in high volume paste environments.

Speak, write and read Spanish fluently.

Skills with Office programs including (Word, Excel, Power Point).

Speak little Portuguese to give instructions, fully comprehend the language.

Speak little Haitian Creole to instruct patients how to do special testing.

Advance Mathematics and Chemistry.

Fast learner and willing to learn everything possible in the ophthalmology/ optometry field.



Contact this candidate