Professional Summary:

Lead Business Analyst with 11+ years of experience in Business Analysis and Project Management

Lead Business Analyst with strong knowledge of Software Development Life Cycle (SDLC)

Manage projects by conducting workshops; gap analysis; functional specification; requirement gathering; requirement management, business analysis, unit test; end-user readiness; data migration; go-live preparation; go-live and post go-live support.

Good experience in area of enterprise and business analysis, Consulting, Requirement Gathering, analyzing and defining business and functional requirements, defining AS-IS and TO-BE processes.

Executed and maintained project management processes and disciplines in the areas of project plan; project charter; scope management; end-user readiness plan; communications plan; change management plan; project monitoring & reporting.

Project Management including timely and Quality Delivery, Onsite-offshore co-ordination, provide accurate information regarding project status, ongoing projects, risks and initiatives.

Complete knowledge SDLC IT processes, and executed the projects using agile, scrum, Waterfall and Iterative models.

Monitor and present sprint planning, reviews, daily standup, daily scrum meetings, weekly status reports, end of sprint demos, user story, backlogs, feature list

Excellent client and user interaction.

Involved in Preparing RFPs to the Clients.

Motivating/mentoring the team, also involved extensively in recruitment and building of teams.

Led teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results

Defined processes and plan best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Experience of working in a multi-vendor environments

Knowledge of working on Mobile apps & Tablet (iOS, Android and Windows) project

Excellent communication skills with the ability to communicate with both business and development teams

Demonstrated ability to work with and support cross-functional project teams.

Managed and mentored a team of junior business analysts

Extensive experience in creating Use Cases, Swim Lane Diagrams using Visio.

Knowledge and experience in SiteCore CMS

Knowledge of WordPress CMS tool

Technical Knowledge:

Tools: Sitecore CMS, Wordpress, MS Visio, MS Project, HP ALM

Employer: Gain Capital, (Forex), NJ September 2015 to present

Role: Project Lead / Lead Business Analyst

Gain Capital is a US provider of online trading services. The company provides market access and trade execution services in foreign exchange. Services are provided to the retail market through its brand FOREX.com and via a number of brokers internationally.

Project: Forex.com

Project Description:

Forex.com is currently on a legacy CMS system. The project is rebranding of the website (Forex.com) and building the new site on Sitecore CMS platform across countries US, UK, Japan and China

Business process analysis – documenting requirements & obtain sign off from stakeholders on the specifications.

Collecting, understanding and transmitting the business requirements for the project, and translating these into functional specifications for the development team

Helping the QA team in understanding the requirements and finalizing on reporting the defects/bugs

Scheduling and leading the bug triaging meetings

Ensuring issues are identified, tracked, reported on and resolved in a timely manner

Meeting with the Development team for a demo when the bugs are fixed and determining if it can moved to QA/UAT environment for further testing

Handling and tracking change requests

Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Report and escalate to management as required

Create and maintain comprehensive project documentation

Working in liaison with the Business Analysts in UK and defining processes

Employer: Photon Infotech, NY January 2014 to August 2015

Role: Project Lead / Lead Business Analyst

Photon is a global provider of Cloud-to-Consumer User Experiences™ (C2C-UX™) are cross-platform, multichannel solutions that include mobile, social, web, kiosk, and in-store/3rd screen consumer touch points.

Project: Matrix (L’Oreal)

Project Description:

Matrix.com website will have a complete UI redesign, 3 of their subsites (Biolage, Oilwonders and Stylelink) will be merged and migrated to the master site on Sitecore Platform. Master sites to be built on Omni-channel framework.

The professional site Mymatrixfamily (MMF) will be migrated to Sitecore and introduce shopping cart transfer for professionals. Matrixfriendsandfamily (MFF) will also be migrated to Sitecore platform.

Around 44 site variants will be required to configure and set up on the new redesign of Matrix website. Seamless Content Management in Sitecore with capabilities of Authoring, Publishing and Approvals of Content.

Roles and Responsibilities

Creation and management of a program plan as well as detailed task plans using MS Project

Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.

Conduct daily scrum calls, daily stand up call, weekly demo and status meeting

Interviewed client to assess needs and establish rapport

Creation and management of a program plan as well as detailed task plans

Creative design sessions to outline concepts, Information Architecture, User Journeys

Coordination and review of wireframes and mocks as per Client’s requirement

Escalating promptly any issues that may impact operations.

Producing stage plans, highlight reports, risk logs, requests for change etc

Providing strategic direction during the implementation stages.

Managing client expectations by ensuring the delivery of the highest quality service

Acting on client feedback.

Monitoring staff & team performance

Building 3 master sites by supporting multi-country environment with content migration

Provided recommendations on best SEO practices ensuring that the website is SEO friendly, factoring in various things like Sitemap, Robots.txt, Google Analytic, Page title, page descriptions, alt tags for images, image compression (to improve performance of the site) etc

Support existing third party functionalities like BazaarVoice and SFDC

Integration of new third party functionalities with Modiface, Olapic, Gigya

Managing a team of 5 junior business analysts

Reviewing and final sign off from client for designs, user stories, BUAT

Content migration in Sitecore will be done for all the Matrix site variants mentioned above, with capabilities of Authoring, Publishing and Approvals of Content.

To provide extensible multi-lingual support as per the region/country specific sites and enabling customized language based content.

Project: Softsheen-carson (SSC) (L’Oreal)

Project Description

SSC is a consumer product division brand of L’Oreal. The site was a redesign and we did the UI integration on Sitecore Content Management platform.

Launch of the website for US and Africa (South Africa, Kenya, Nigeria and Ghana) markets

Third party vendor integrations with SureSource (e-commerce), Modiface (Virtual Makeover tool), Pluck (Ratings and Review) and BazaarVoice Curations (Social feeds)

Roles and Responsibilities

Creation and management of a program plan as well as detailed task plans using MS Project

Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.

Managing a team of 5 junior business analysts

Overhaul of the existing SSC website (redesign and migration to Sitecore CMS)

Setup and configuration of the website on Sitecore CMS

Interviewed client to assess needs and establish rapport

Gathering business requirements, writing user stories, getting business feedback and sign-offs

Reviewing all documentations prepared by Offshore team like NFR, RTM, user stories

Conduct daily scrum calls, daily stand up call, weekly demo and status meeting

Help in setting up the development environment

Internal and external stakeholder management

E-commerce enablement through SureSource

Other API integrations would be Modiface (Virtual Makeover), BazaarVoice Curations (Social Gallery) and Pluck (Ratings and Review)

Setting up of Google Analytics and GTM

Demonstrating at the end of Sprint development work

Provided recommendations on best SEO practices ensuring that the website is SEO friendly, factoring in various things like Sitemap, Robots.txt, Google Analytic, Page title, page descriptions, alt tags for images, image compression (to improve performance of the site) etc

Weekly status review meeting with the business stakeholders and offshore team

Keeping track of the timelines and 3rd party dependencies to be able to execute project on time

Project: Makeup.com (L’Oreal)

Project Description:

Phase 1 – Migration of existing Makeup.com Wordpress platform to Sitecore platform. Data migration planning, category and article mapping, SEO tags migration was part of the project.

Phase 2 – Makeup.com site went e-commerce integrating with 72lux vendor. UI integration to have the e-commerce flow on the site like shopping bag, checkout, add to cart, mini cart etc, as implementation partners were involved at requirement gathering phase, technical requirement phase and execution of the project

Roles and Responsibilities

Phase 1 Project scope is Migration from WordPress to SiteCore CMS

Phase 2 Project scope is Makeup.com e-commerce integration with 72Lux

Conducted JAD sessions to gather business requirements

Provide an overview and walk-through with Client on Photon’s Internal project management tool - Insight

Documented business requirements in user stories format

Created Feature List – approved and signed off by business stake holders

Extensively testing the website (widgets, articles hyperlinks, login, registration, search, social plugins etc), Sitecore CMS and 72lux functionality

Providing feedback to offshore to fix the defects through Insight project management tool

Managing client relationship, being the point of contact between Client and offshore

Keep track of the progress of the project and adhere to the timelines

Track all defects, provide feedback to QA to fix the bugs

Demonstrated the builds on a weekly basis to the business stakeholders

Conducted Sitecore training for the business users

Project: MyMatrixFamily (L’Oreal)

Roles and Responsibilities

Managing client relationship

Helping Matrix team maintain their website (www.mymatrixfamily.com)

Project: Multi-channel projects like Cerafill (Redken.com), OilWonders (Matrix)

Roles and Responsibilities

Creating a new website that will be an independent website on iApps platform

Documented business requirements in user stories format

Understanding the requirements and communicating to the development team

Managing client relationship

Project: Viggle / Microsoft

Roles and Responsibilities

Built effective relationships with clients to develop joint vision for the project.

Ensure that the overall project successfully meets the client's needs.

Gather and document the requirements set forth by the business

Analyze and understand the current state processes and ensure that the clients and the project team understand the context and implications of change.

Develop a Requirements Management Plan and disseminate the Plan to all stakeholders

Identify and document all business, product and process requirements.

Experience in writing user stories for the mobile app – Windows Phone & Windows 8.1

Work with the client to prioritize and rationalize the requirements.

Help define acceptance criteria for completion of the solution.

Communicate with the offshore development team the requirements to ensure proper implementation of the product

Track all risks, defects, sign off using an internal Photon tool (Insight)

Extensively working on the Agile methodology

Conduct daily scrum calls with Viggle to walk through tasks achieved, tasks planned for the day

Weekly project plan update and status of the project

Liaison with the Project Manager (offshore) by managing client expectations through careful and proactive communications regarding requirements and changes.

Client: Apttus, San Mateo, CA February 2013 to October 2013

Role: Sr. Business Analyst Employer: Canvas Infotech

Apttus provides Contract Management, CPQ, Author and other solutions on SalesForce platform. I was hired to engage in end-to-end project execution and manage client relationship during the term of the project. I helped clients in implementing Contract Management, Author on SFDC platform.

Roles and Responsibilities:

End-to-end execution of the project and the client relationship management during the term of the project

Primary client-facing resource and focus on client requirements

Few clients handled in Apttus were McKesson, Luminex, Equinix, Adobe, Flextronics

Created Project plans in conjunction with business / client goals

Participated in requirement gathering sessions like JAD sessions

Gathered requirements and created BRD and FSD.

Experience in creating Process flow diagrams, Use cases, Gap analysis etc

Apttus Contract Management is structured in modules which allow for the complete, end to end lifecycle of request, creation, negotiation, electronic signature (EchoSign), compliance and analytics.

Review the contracts being used by the clients and provide any recommendations, if required

Ensured that the contracts are structured properly and reviewed appropriately

Hands on experience in creating templates using Apttus Author

For Adobe project, I was onsite and managed the project in Agile environment

Excellent co-ordination and communication with the clients and Apttus internal team

Participated in daily scrum meetings and updated the status on HPALM

Assisted Project Manager with Gantt chart, scheduling JAD sessions, resource allocation, keeping track of the schedule, task management, sprint planning

Mentored a team of junior business analysts

Client: VMware, Palo Alto, CA October 2012 to February 2013

Role: Sr. Business Analyst Employer: Canvas Infotech

VMware, Inc is software company that provides cloud and virtualization software and services. Created a Denied Parties List (DPL) for the Trade Compliance team and also helped with the initial phase of e-Billing project – gathering requirements and Vendor evaluation process

Roles and Responsibilities:

Participated in requirement gathering meetings for both DPL and e-Billing project

Performed job of contact point for all stakeholders (Stakeholders, Legal, Compliance, IT, Finance).

Gathered requirements for DPL project by interviewing people across various departments

Collected a list of 160 websites associated with VMware that required DPL screening

Based on the owners of the websites, sent out surveys to the them, gathered the data from the surveys and prepared a findings presentation

Created a project write-up for the DPL based on the survey responses and interviewing users to be presented to the PMO

E-Billing project – interviewed users who are currently handling the invoices in the Legal department to gather requirements, to understand the current process.

E-Billing project – Created BRD, GAP analysis, swim lane diagrams, entity relationship diagrams

E-Billing project – Involved in vendor selection/evaluation process – created Scorecard, demo scripts, vendor comparison based on their functional features and technical features

E-Billing project – Created a presentation to be presented to the project board

E-billing project – Interacted with Global Legal group – interviewed users from EMEA and APAC to gather requirements

Excellent co-ordination and communication with the vendors to schedule demos

Prepared a questionnaire to be sent to the short-listed vendors based on internal requirements and needs

Helped in Contract Management System (CMS) project – vendor comparison chart, power point presentation for the PMO, BRD, interpret data from survey responses

Client: US Bank, San Francisco CA February 2010 – September 2012

Role: Sr. Business Analyst

Employer: Canvas Infotech

US Bank online is a web based application of various products and services. The personal service consists of Managing checking and savings accounts, balance transfers, bill payments, deposit methods and individual retirement accounts and money transfer. Implemented a new eBilling system for the Governance, Risk, and Compliance (GRC) Team and created a legal matter management system to store all documents related to the legal department

Roles and Responsibilities:

Created Project plans, policies and procedures and team priorities in conjunction with business goals.

Provided business strategy consulting and Project Management Office implementations

Led a team of clients and IT to develop the business case, project proposal, RFP, and product selection.

Responsible for financial planning: Correctly and efficient applied understanding and experience with legal compliance of contract terms.

Helped to managed business case to implement Ebilling options globally.

Outstanding talent in Client Relationship Handling, Project and Release Management, Defect Tracking and Control

Performed Gap Analysis to identify “As-Is” and “To-Be” Scenarios.

Actively participated in defining Scope of Project, gathered Business Requirements, and documented them

Responsible for conducting bug management meetings and keeping project plans using MS Project

Performed cost benefit analysis to implement e-billing initiative globally using third party payment processor.

Evaluated Dataflow diagrams use cases and use case diagrams using MS-Visio

Responsible for processing change requests from the client by filling Change Request Forms (CRF).

Client: Adobe, San Jose, CA Jan’08 – Jan’10

Role: Sr. Business Analyst Employer: Canvas Infotech

E-Billing is a business process that achieves the ultimate goal of auto billing customers that have selected the auto-bill feature on any given e-commerce suite within Adobe. This system accepts, via a web service, consumer accounts that have been opted in for auto renewal. When each of those accounts expires, it executes several business process workflows to bill the customer and renew the subscription.

Roles and Responsibilities:

Participated in daily Scrum meetings and made notes on the development status.

Played a key role in contract management which included selecting the vendor, reviewing proposals and constantly interacting with the business team to act as a key primary liaison

Created estimates, budgets and shuffled resources between tasks as needed (per critical path)

Managed project budgets, project schedule development and tracking using MS Project.

Performed job of contact point for all stakeholders (business, legal, compliance, development).

Responsible for the integration, migration and decommission of multiple contract management systems into a global contract management system.

Participated actively in assembling the JAD team and in conducting the weekly sessions from requirements gathering phase to the sign-off of the application after testing.

Interacted with Technical Teams to prioritize Bugs and identify Design and Development Errors. Used HP ALM for Bug Management

Organized workshops with Subject Matter Experts to obtain domain level information.

Identified actors and use cases to create use case diagrams that described the behavior of the system.

Worked closely with the Architects and the design/development team, extensively using MS Visio for various types of modeling – Uses Case, Sequence, and Class diagrams.

Worked with management to create and communicate critical information to the user community via email and discussion boards.

Client: GAP, San Francisco, CA Oct‘05 – Dec’07

Role: Business Analyst Employer: Canvas Infotech

Being a retail company, brand awareness and presentation is the key to GAP’s customer satisfaction initiative. E-Store is a customer facing e-commerce portal, provide the capability for user to set up the catalog, promotion, sales campaign and trade compliance rules and landing page rule for geo-located customer etc. This project follows service oriented architecture to reuse the various services like GAP account, Payment, e-Billing, Entitlement, etc across the organization.

Roles and Responsibilities:

Help in preparing Request for Proposal (RFP/RFI) documents and vendor evaluation by interviewing and simultaneous comparison of all vendors.

Monitored the progress of the project status with respect to schedules and effort estimates.

Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy

Understood the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios

Developed and managed the project management plan, established risk management process and metrics for the deliverables

Interacted with the end users in analysis of the test cases and test conditions

Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals

Worked with internal users for bug management and bug triaging

Helped in writing sales scenarios like OTC (Order to Cash) order management process with order types, item categories, schedule lines, and copy control for sales and ebilling documents

Utilized web-based test management software by HP Quality Center

Responsible for document management systems using MS SharePoint

Conducted weekly status meetings after collecting status of development progress

Played a substantial role in defining processes and in gathering business and functional requirements

Education Background

Bachelors in Bank Management, Ethiraj College for Women, Chennai, India

Year Graduated: 1999

LinkedIn Profile - https://www.linkedin.com/in/pavithra-venkatesh-655678114

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