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Customer Service Manager

Location:
Calgary, AB, Canada
Posted:
April 12, 2016

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Resume:

EMAIL: acub1k@r.postjobfree.com

PHONE: 403-***-****

CELL NO: 403-***-****

Career Objective

To find employment in a leadership role within a professional organization which distinguishes itself in the market place with customer service excellence in a cost effective environment.

Career Relevant Training / Education

Executive Logistics/Supply Chain Management – York University

Effective Speaking and Human Relations – Dale Carnegie

St.John’s – First Aid Certificate

MHS-Forklift Operator/Safety Certification

Past Employment

MacArthur’s Fine Furniture and Design Ltd. - June 2012 – June 2014 Warehouse Manager

Manage all inbound outbound activity in warehouse.

Hire and train staff.

Prepare customer orders and manage all paperwork for this satellite location.

Westland Ltd. 2009 -2011 - Traffic Coordinator (Large wholesaler of landscaping supplies)

Established and operated transportation model for inbound and outbound traffic.

Negotiated all rates for domestic, International and overseas traffic. Developed clear and cost effective matrix for outbound shipments as well as container traffic inbound.

Consolidated outbound traffic from approx 24 carriers to 12 with 80% going to single qualified carrier, resulting in dramatic increase in warehouse productivity and budget savings.

Financial results were approximately 12% budget reduction over previous year

Farm Business Consultants. 2007 - 2009 – Farm Tax Consultant

Drive to Farm Businesses around Alberta to collect Tax data, provide bookkeeping services and consult on CRA matters.

Grand and Toy Ltd. 1981 - 2006 - Alberta Distribution Manager

Reported to VP Logistics (Toronto)- Worked In Liaison with Logistics teams in Toronto and USA.

Budget – Developed and Managed 8 MM – P&L

Actively managed several fully staffed Distribution Centers. (3 in Calgary & 1 in Edmonton)

Associate development, training and performance evaluations.(staff of 85+)

Maintaining operating and performance standards in several functional areas Including Receiving, Storage (Inventory) Pick/Pack, Shipping and Administration.

Notable achievements while at Grand and Toy.

Developed and implemented a full privatization model for local and Provincial Transportation.

Local Project Coordinator for construction of 110K/Sq.Ft D.C.

Developed the move plan to consolidate 3 operating DCs into the new facility. (5.5MM Inventory and 150 Associates)



Contact this candidate