Post Job Free

Resume

Sign in

Technical Support

Location:
Bengaluru, KA, 560001, India
Salary:
300000
Posted:
June 16, 2016

Contact this candidate

Resume:

Curriculum Vitae

Santhosh K.P

Ph: 91-966*******

91-952*******

E mail : acu9xy@r.postjobfree.com

Career Objective:

To obtain an active and dynamic position in an innovative development environment where I can use my expertise for the potential growth of the organization and self.

ACADEMIC PROFILE

Diploma in Computer Science from Kerala Technical Board, Kerala. 1999-2002

Pre-Degree from Calicut University, Kerala. 1997-1999

CAREER CONTOUR

July 2006 – May 2010: “EnnEss Corporation, Bangalore”- INDIA

Job title: Printer Service Engineer/Customer Support Executive (CSE).

Responsibilities:

Servicing the DeskJet, office jet, PSC all in one series printers and scanners.

Servicing of LaserJet printers and Business inkjet printers.

Troubleshooting of Desktops and Laptops

Logging calls in Both SRFR and WFM.

Installing and Configuring Computer Systems.

Diagnosing and Solving Hardware/ Software Faults.

March 2011 – February 2012: “EnnEss Corporation, Bangalore”- INDIA

Job title: Technical support Coordinator.

Responsibilities:

Resolving End user logs.

Closing the user calls and collects the user’s feedback.

May 2012 – November 2013: “Deloitte Consulting India Pvt Ltd, Bangalore for Maha Electronics Pvt Ltd”- INDIA

Job title: Printer Resident Engineer.

Responsibilities:

Monitoring and maintaining MFP printers through JETADMIN.

Troubleshooting and Servicing of MFP printers.

Troubleshoot laptop & desktop issues

Installation of network printers and scanners

Repair and recover from hardware or software failure

August 2014 – April 2015: “Grant Thornton Advisory Pvt Ltd. For Team Computers Pvt Ltd. Bangalore” –INDIA

Job title: IT Support Engineer

Responsibilities:

Install, Upgrade, Support and troubleshoot Windows and Microsoft Office and Any other authorized applications

Troubleshoot laptop & desktop issues

Installation of network printers and scanners

Repair and recover from hardware or software failure

Responsible for asset management.

Network Support on configuration of network devices and mobiles devices

Knowledge in configuring in e-mail Client (Outlook)

August 2015 – November 2015: “Calicut Recipe Restaurant”PO BOX: 5364 Near lulu Centre, Ajman- United Arab Emirates

Job Title: Cashier/ Receptionist

Responsibilities:

Operates front office posting software

Attend Meeting as Required

Complete Cashier Pre-shift supply Check list

Clarifies Customer Question or concern about charges on their bills

Check and follow-up on all bills on hold

Handles paid-outs

Assist Front desk staff on check in as an when required

Makes discount adjustment

Handle cash, Credit Cards and direct billing requests properly

Balances cash at the close of the shift

Technical Expertise:

MS-Tools : MS-Office 2000/2003 /2007/2010

Programming Language : C, visual basic

Operating System : UNIX / Linux, Windows NT/98/XP/2000/

Server : Windows 2008

Data Base : MS Access, SQL Server 2008

Specialization:

Servicing the DeskJet, office jet, PSC all in one series printers, scanners.

Knowledge of LaserJet printers and Business inkjet printers.

Knowledge of Desktops and Laptops

Troubleshooting of Desktops and laptops

Troubleshooting of basic network issues

Capability of handling the customers.

Logging calls in Both SRFR and WFM.

Monitoring and maintaining MFP printers through JETADMIN.

Troubleshoot laptop & desktop issues

Installation of network printers and scanners

Repair and recover from hardware or software failure

Responsible for asset management.

Network Support on configuration of network devices and mobiles devices

Install, Upgrade, Support and troubleshoot Windows and Microsoft Office and Any other authorized applications

Other Activities:

Participated Training on IPG Consumer Support conducted by HP.

Participated Training on Enhancing Customer Experience conducted by HP.

Successfully completed HP Prometric Online Exam

Features:

Good at human relations and ability to work in and with a team.

Capable of analyzing new things very faster.

Work dedicatedly for the organization.

Personal Details:

Father’s Name : Porayan.V

Passport No : L9075574

Languages Known : English, Hindi, Tamil and Malayalam

Marital status : Single

Hobbies : Listening to music, Playing Volleyball, chess.

Date: 16/06/2016

(Santhosh K.P)

Place: Bangalore



Contact this candidate