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Customer Service Manager

Location:
Vienna, VA, 22180
Posted:
June 16, 2016

Contact this candidate

Resume:

Soo Young Yang

**** ***** ***

Falls Church VA 22042

Phone: 703-***-****

Email: acu9w6@r.postjobfree.com

Qualification

Over 10 Years Experience in Restaurant Business and Management

Analyzing Financial Report and Administrational Issues

Preparing and Calculating Payroll and Analyzing Labor Cost

Controlling Food Cost (35%) with Executive Chef

Scheduling FOH Employees with effective Labor Cost

Check Store Inventory weekly

Ordering FOH Needs and Supplies

Communicating and Dealing with Distributors

Receiving Catering Order

Planning and Preparing FOH Private Party & Customized Events

Strong Interpersonal, Oral, and written communication skills, with a focus on Details

Excellent Supervisory, and Training skills, with result oriented management techniques

Working Experience

Gallery Cafe & Catering

Consultant

(From Mar 2016 to Present)

(1005 N. Glebe RD. Arlington VA 22201)

Consulting Company's Menu, Staffing and Daily Operation

Preparing Grand Opening on Time (Delayed by Construction)

Inspection Construction Progress and Bring Results on Time

Training Grand Opening Staff

Training Ordering and Purchasing

Marketing Neighborhood and Buildings near there\

Training Bookkeeping and Administration Works

Epicurean and Company Restaurant

General Manager

(From Feb 2010 to Jan 2016)

(3800 Reservoir RD. N.W Washington DC 20007)

Located in Georgetown University Campus

Managing Over 8 million Sales Volume Restaurant Operation with International Cuisine Buffet (30 Different menu daily and 40 Salad menu daily), Hot and Cold Sandwich, Japanese Sushi & Hibachi, Cocktail Lounge and Espresso, Smoothies, Ice Cream Bar and Dessert Section

Managing 24 Hours Operation (Seasonal Jan-May, Aug-Dec, Except summer and winter Break) on Georgetown University Campus

Controlling Weekly and Monthly food cost (35%) & Labor cost (23%)

Planning Private event, University functions, and Large Catering Services on Campus and in House

Training 35 FOH staffs to deliver best customer service

Scheduling front staff's weekly schedule

Epicurean and Company Restaurant

Asst. General Manager

(From May 2008 to Jan 2010)

(3800 Reservoir RD. N.W Washington DC 20007)

Located in Georgetown University Campus

Working under GM's direction

Bookkeeping and Office Administration works

Analyzing Food Cost and Work with Chef to reduce Food Cost

To Help GM to prepare weekly schedule under 23% Labor Cost

Communicate with Customers Regarding Private event, University functions, and Catering Services

Weekly Equipments and cleaning schedule under GM's Direction

Preparing Private Events (Private, Graduation, Reunion, Birthday, Baby Shower, Large Corporate Function) Under GM's Direction

Training Cashiers

To ensure Employees follow the House Policy

Epicurean and Company Restaurant

Asst. Manager

(From May 2006 to Apr 2008)

(4250 Connecticut Ave. NW Washington DC 20008)

Located near Van Ness (UDC Van Ness Campus)

Working under Manager's direction

Bookkeeping and Office Administration works

Training FOH Staff

Weekly Cleaning and Maintenance Schedule weekly basis

To ensure Employees follow the House Policy

HSBC Bank in Korea

Programmer at Information Technology

(from Mar 2004 to Apr 2006)

HSBC Building #25 1-ga Bongrae-dong Chung-gu, Seoul, Korea

System Operate during the daily batch

To do Emergency operation during the bank hours

Programming for special function

Prepare for daily bank operation and closing the bank system daily base

Military Service

Service Country: South Korea

Branch: Korean Government Traffic Control Division

Traffic Control & Client Service

(from Dec. 2002 to Mar 2004)

Traffic control

Communicate with Clients

Customer Service

Resolve Complains

Technical Skill & Licenses

Microsoft Software

Adobe Photoshop

POS Programming

ABRA License (DC)

Food Safety Manager License (DC)

Bilingual (English & Korean)

Educational Certification History

Mar 2002 to Dec 2004 Korean Polytechnic University in South Korea

(Computer programming)

June 2006 to Mar 2008 ILI (2006-2008)

(English Language Course in Washington DC)

Mar 2008 to Feb 2010 Lado International College in Washington DC

Mar 2010 to Dec 2011 Harriet Fulbright College

o Business Administration in Arlington(2010-2012)

Feb 2012 to Present Columbia College

o Business Administration

Feb 2012 to Apr 2012 Illy Coffee North America Barista Class

Basic Barista class

References Available upon Request. Contact Me.



Contact this candidate