Justin Allen

818-***-****

acu92i@r.postjobfree.com

Jesus Preciado

Skills and Qualifications

Proficient in Active Directory Services for Windows, Access Control: (User Accounts, permissions, and configuration), and Microsoft Office.

Risk assessment and risk management.

Ability to learn quickly and work efficiently.

End user support and customer service.

Windows XP, Windows 7 professional, Windows 8, Windows 10, Linux Mint E ducation

Bachelor of Science Information Systems and Cybersecurity September 2015 ITT Technical Institute Oxnard, CA. GPA: 3.5

Associate of science Computer Network systems June 2013 ITT Technical Institute Oxnard, CA. GPA: 3.8

E xperience

Technical Support November 2015 – June 2016

Volt Workforce Solutions on

Assignment for ComplyRight

Create tickets with documentation explaining the reason for customers calls.

T roubleshoot and solve technical issues.

Work with the customer and resolve complaints.

E scalate issues to manager when needed.

Answer question for customers via Live Chat.

Courtesy Technician February 2010 – November 2015

Jiffy Lube

Client relationship management.

C ashiered, cleaned, organized, and maintained inventory.

Assisted guests with estimates and answered questions.

Cleaned exterior windows and vacuumed interior floor mats of customer’s vehicles.

Helped out the team with whatever they needed me to do. Equis Staffing

27001 Agoura Rd #160 Calabasas, CA 91301