Stewart Garza

713-***-****

Nrg

(*/*/****-*/*/2015)

Customer Service Representative

Starting salary 12.50

Contribute in sales of products and services. Actively promote the company and the value of its products and services.

Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.

Interface with a wide variety of people both internally and externally in a diplomatic manner.

Efficiently utilize resources, i.e. computer systems, software programs and phone equipment.

Consistently apply knowledge required to perform technical and procedural aspects of the position.

Diffuse customer escalations.

General Dynamics

(2013-2014)

Customer Service Representative

Starting salary 11.88, Ending salary 11.88

Primary Responsibilities (included but not limited to):

•Respond to complex customer calls

•Resolve customer service inquiries

•Benefit and Eligibility information

•Billing and Payment issues

•Customer material requests

•Physician assignments

•Authorization for treatment

•Explanation of Benefits (EOB)

•Provide excellent customer service

•Constantly meet established productivity, schedule adherence, and quality standards

•Experience in Financial Services preferred

•Position requires working evenings, weekends and holidays

•Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers.

•Direct phone-based customer interaction to answer and resolve a wide variety of inquiries

•Moderate work experience within own function

•Some work is completed without established procedures

•Basic tasks are completed without review by others

•Supervision/guidance is required for higher level tasks

kroger

(2008-2013)

Customer service Representative

Starting salary 7.50, Ending salary 10.35

Primary Responsibilities (included but not limited to):

Responding timely to all customer requests

•Tracking shipments (proactive and reactive)

•Standardized reports (performance or otherwise); provides critical updates to the manager

•Review and quote rates upon request

•Auditing and research inquiries; interfaces with external carriers & vendors to resolve and expedite customer shipments

•Research and audit operational performance issues

•Rating and or billing discrepancies

•Customer set up, update customer files and profiles

•Develop and prepare proposals and presentations

•Duties include documenting all customer interaction into a database and trending results by root cause and by location.

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