Ja’Niela A. Graves

***** ******* **.

Detroit, MI.48219

Cellular: 313-***-****

Email: acu8p2@r.postjobfree.com

QUALIFICATIONS:

Work well without supervision

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

Great verbal and written communication skills

Very Detail oriented

Awesome with multi-tasking

EXPERIENCE:

09/07/2014-Present

Executech Staffing

Guest Teacher

Maintains as fully as possible the established routines and procedures of the school and classroom to which assigned.

Meets and instructs classes at the times as well as locations designated.

Teaches lesson plan as outlined by the teacher.

Performs all extra duties for the absent teacher as required by the building principle.

Maintains accurate, correct and complete records as required by law, district policy and Administrative regulation pertaining to teacher and student.

03/01/14-08/27/2014

HMS/Datamatics

Health Insurance Verification Specialist

Verify most recent health insurance without a break in coverage.

Help to prepare billing for various insurance carriers.

09/12-7/13 Aerotek/Title Source

Document Specialist/HUD-Reviewer

Handled confidential information/documents

Reviewed and corrected HUD-1 to prepare for closing

Corrected incorrect wording/phrases/vesting on HUD-1

11/11-07/12 Randstad/Citibank

Document Processor/ Closer/Auditor/Customer Service

Processed pre-closing as well as closing documents.

Audited documents for closings.

Balanced HUD-1.

Handled Escalations and corrected vesting information.

Produced closing documents and scheduled closing.

Welcome and cash to close calls to customer.

04/11-07/11 AAA

Insurance/Billing Advocate/Customer Service

Presented and explained insurance policy options based upon client’s needs.

Made necessary coverage and vehicle changes to auto and home policies.

Set clients up on billing plans and advised of billing information.

Processed payments and assist with membership inquires and changes.

01/11-04/11 Sinai Grace Detroit Medical Center

Denials and Appeals Department/Internship

Processed appeals with insurance companies to ensure that hospital receives revenue that has been denied and elaborating on results.

Follow up with denials and or appeals

Attend large meetings to make sure that insurance companies are billed correctly.

Reviewed documents for accurate and complete information.

09/10-01/11 Flagstar Bank

Loss Mitigation Specialist/Customer Service

Act as a liaison between the mortgagor and counsel to reduce losses caused by foreclosure processes.

Answer questions via call center regarding modification application process.

Audit mortgagor loan files and tracked outstanding documentation.

Underwrite files to determine approval or denial of retention or non-retention options.

Conduct borrower financial interviews.

11/08-09- 10 AT&T

Technical Support Specialist/Peer Coach

Received inbounds calls from customers requiring technical assistance with internet equipment.

Configure and re-configure email and computer settings. Set-up new email accounts

Create trouble tickets regarding line issues. Ensure trouble tickets have been closed out.

Provide coaching and feedback on peers calls and adherence.

Reinforce operational standards, provide supervisor with weekly feedback.

Proficient in Word, Windows, Excel, PowerPoint, Mainframe systems, Mac applications, CRM and POS payment systems, and Outlook.

10 years of Customer Service experience, experience in mail operations

5 years of Office Management experience.

2 years of Mortgage Experience.

EDUCATION:

Wayne County Community College May 2008 Associate of Science

University of Detroit Mercy Bachelor of Science/Health Services Administration May 2011

University of Detroit Mercy MBA/MHSA - Pursuing

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