Angela M. El-Talla

**** ******** **

Parma, OH **129

Email: acu8a7@r.postjobfree.com

Phone: 440-***-****

QUALIFICATIONS:

Committed to providing exceptional and effective support, with attention to detail, persistency and resourcefulness

Utilizing excellent organizational, communication and interpersonal skills to perform on and individual level, while contribution towards the successful function of a team

Employing strong analytical and strategy based thinking to successfully multi-task and tactfully manage challenges

WORK EXPERIENCE:

SALES AND MARKETING COORDINATOR INUNISON LTD, WESTLAKE, OHIO 8/15-PRESENT

Reviewing existing client relationships and contacting clients to discuss benefits of additional products and services

Managing client social media accounts on platforms such as Facebook, Instagram, Twitter, Pinterest, Google+ and LinkedIn

Researching client prospects and calling to schedule appointments

Preparing service and pricing proposals

SALES AND SERVICE COORDINATOR II PNC BANK, CLEVELAND, OHIO 9/13-8/15

Developed, implemented and managed organizational and procedural systems to drive sales and maximize the efficiency of the sales team

Managed, updated and distributed marketing material utilized by sales team

Coordinated with sales team and internal partners to prepare for and follow up on prospecting events

Inputted, updated and tracked sales opportunities, call reports, referrals and sales incentive claims in database

Met with internal partners to develop referrals and coordinate efforts during the sales process

Tracked the progress of active sales opportunities and prepared sales activity reports weekly, monthly and quarterly to Market Director

Comprehensively tracked partner referrals, organize, analyze and distribute data to Market Director monthly

Researched prospects to identify opportunities, organized and distributed data to Business Development Officers and internal partners

Formatted and prepared sales presentations, strategy documents, information handouts, internal partner presentations and meeting materials

Facilitated sales strategy calls and meetings

Communicated with prospects via phone and email to schedule meetings, request documents and provide value adding materials

Developed and managed internal and external email communications

Managed new business onboarding for Northeast Ohio

Created training binder for new Business Development Officer onboarding, executed onboarding tasks, and transition of client prospects

Evaluated current processes and systems, identify obstacles and develop strategies to promote efficiency

TELLER BANKING SUPERVISOR II PNC BANK, COLUMBUS, OHIO 8/10-9/13

Provided exceptional customer service, maintained a green CIQ rating for three consecutive years, received regional and market recognition

Organized Customer Appreciation events and coordinated branch involvement in community events

Managed branch cash including ATM, TCR and TCD, ordered and shipped currency, conducted cash audits

Conducted teller observations to facilitate coaching on operational soundness, service, risk, branch profitability, problem resolution

Developed and implemented action plans to improve productivity and performance

Coordinated and conducted team meetings and trainings, as well as created the branch staff schedule

Successfully uncovered valuable referral opportunities, using product knowledge and interpersonal competence

Conducted interviews and selected teller candidates for hire

Researched and resolved teller procedural and processing issues, as well as escalated customer concerns

CASE MANAGEMENT SPECIALIST PNC BANK, COLUMBUS, OHIO 7/08-8/10

Assisted with Online Banking bill pay disputes via phone and email correspondence

Maintained Reg E compliance for various Online Banking ledgers and audited department general ledger accounts daily

Processed 100-200 customer service emails per day, regarding Online Banking, lending, products, fees and account maintenance

EDUCATION:

The Ohio State University, Columbus, Ohio 2007-2012 Major: Strategic Communication

Sigma Epsilon Phi 2009-2011 Service Chair

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