PERSONAL DETAILS

Name : Radha d/o Visuvalingam

Contact No : 016-***-****

Email : acu7fe@r.postjobfree.com

Address : **, ***** ******** *,

: Taman Gembira,

: ***** *******

: Selangor

D.O.B : 20th August 1978

Gender : Female

I/C No. : 780***-**-****

Place of Birth : Port Dickson

Race : Indian

Nationality : Malaysian

Marital Status : Single

TECHNICAL PROFICIENCIES

Knowledge and experience on supporting Salesforce Application and perform configuration coding.

Knowledge using Apex Dataloader for data migration activities for Salesforce.

Knowledge in Oracle EBusiness Suite (Order Management and other modules) application.

Experienced with CVS, Oracle 6I, TOAD/ PL SQL Developer, Crystal Report, Business Object.

Knowledge and experience with database programming using PL/SQL (SQL statements, Triggers, Packages and Views.

Knowledge in database applications such as MYSQL, MS SQL Server 2000, Oracle 8I, Oracle 9I, and Microsoft Access.

Experience in LINUX commands / environment

Experience in office applications such as Microsoft Word/ Excel, Power Point.

Familiar with implementing system development life cycle (SDLC)

EMPLOYMENT HISTORY

1.Virtusa (M) Sdn Bhd July 15 – now

IT Support Analyst - Roles and Responsibilities

Application Description : OTP (Open Account Transaction Port)

OTP is an application that is used globally by Standard Chartered Bank to perform trade business.

• Primarily responsible for the stability of the product system.

• Also supporting the Data Management request raised by business users to provide reports / data.

• Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.

• Responsible for knowledge management, ensure that resolution steps, preventive actions etc are well documented and kept for future reference.

• Responsible for adhering to the established process of Incident, Problem Change and Release management.

• Responsible for proactively identify the risks in the application and manage the mitigation actions.

• Responsible for managing, tracking and timely closure of risk and other compliance related issues.

• Participate in internal/external risks and responsible for timely closure of audit action items.

• Participate in cross training and knowledge transfer activities within support teams.

• Resolve technical issues

• Analyze the issues reported by users and provide solutions.

• Follow up each issue to closure

• Manage inventory records.

• Perform production support activities by providing issue analysis and resolution within the specified SLA depending on the severity of the issue.

• Resolve issues and maintain updates in Remedy

• Co ordinate with IT Service Centre for resolution of issues.

• Ensure that bank up and disaster recovery plans are executed.

2.Dell Global (M) Sdn Bhd April 13 –Feb 15

Salesforce System Administrator / IT Application Senior Analyst - Roles and Responsibilities

Application Description : Salesforce Application

Salesforce application is a cloud based computing and social enterprise software-as-a-service (SaaS) provider. Dell utilizes Salesforce customer relationship management (CRM) to stay connected across the globe all the time.

• Built application environments in Sales Force.com (e.g. DIT, SIT) for project schedules and gathers project Hardware, software and network requirements for creating end to end testing application infrastructures.

• Monitored environments to ensure continued availability and proactive notification of outages to global Development and Testing teams.

• Coordinated and resolved environmental issues by engaging with development teams & shared services for planned outages to minimize impact to project stakeholders

• Ensured infrastructure technology implementations are compatible with the testing application infrastructures.

• Have advanced knowledge of Salesforce.com application and CRM/Sales and Marketing applications including environment concepts, structure and operations.

• Experienced in configuring packaged application (required) - configuration experience with Software as a Service (SaaS) products

• Experienced in managing a multi-environment architecture (DIT, SIT, UAT & Production)

• To resolve issues raised by L2 support within the given SLA.

• To ensure taking ownership based on projects being assigned from the beginning and deliver to the customer as per given timeframe.

• To perform configuration development on assigned Quick Hit in a rotation basis.

• To liaise with multiple level of users (Project Manager, BSA, Developer, Analyst) when there is a need to get any assistance from project perspective.

• To perform sandbox refresh activities mirroring production box.

• Importing Data into Salesforce using Import wizard and Data loader

• User Management - Profiles and permission sets; Maintaining security and data access - role hierarchy

• Designing workflow and automation process; Developing reports and dashboards

• Creating custom objects, custom fields, custom formula fields, field dependencies, validation rules, roles, profiles, email services, page layouts, workflow alerts and actions, approval workflow, reports and dashboards

• Security implementation and sharing rules at object, field, and record level for different users at different levels of organization.

• To perform role hierarchy update each month based on rotation.

• Diagnose, prioritize and escalate issues received during warranty support period and get it resolved through the involvement of relevant party.

• To engage Premier Support team when an issue is not able to resolved within System Administrator level.

• To involve in the deployment activity and ensure the success of deployment.

• Working towards Salesforce consultant certification(s)

3.Dell Global (M) Sdn Bhd Jan 09 – March 13

IT Application Management Analyst - Roles and Responsibilities

Application Description : Order Management EBusiness Suite and GII

This offline sales application is used by worldwide Sales team and Salesperson of Dell to book orders for customers. This application comprise various functions such as Order Booking, Order Status, Order Payment, Bill Invoice Generation, Month End Journal Posting.

• Resolve all incidents, service requests, and WOWs within SLA targets.

• Ensure proper handoff of issues.

• Timely and accurately document resolution activities.

• Diagnose, prioritize and escalate tickets to Level3.

• Follow up on escalated issues where applicable.

• Identify needed KB articles and support documentation to Level2.

• Identify application and process improvements.

• Implement improvement initiatives.

• Participate in transition and technology training.

• Provide good customer experience (CE).

• Communicate resolution activities and escalations appropriately.

• Review incoming and existing incidents and tasks.

• Audit open tickets to determine team member workload.

• Ensure handoffs between shifts are handled correctly.

• Check broadcast messages in Remedy and alerts team as needed.

• Create KB articles by providing steps and resolution to be used by Level 1 analyst.

Awards and Achievement

• Dell Excellence Award under Exemplary Workforce segment for Q2C (Qoute to Cash) support.

• Dell Excellence Award under Exemplary Workforce segment for Incident Management team.

• On the Sport Award for Q2.

• Participated in social community program of Reef Watch and Coral Replanting Program.

4. Kompakar e-Health Tech Sdn. Bhd. Nov 04 - Dec 08

Senior Application Developer - Roles and Responsibilities

Application Description : Hospital Information System

This application is used in private and government hospitals to register inpatients, outpatients and daycare including booking of beds. Also to purchase/ subscribe pharmacy items / drugs, booking of operation theatre. Manage the Material Management System to audit/control the drug purchase, replenish stock and generation of invoice for patients and Month End Journal Posting.

• Developed enhanced, support and maintain Healthcare application.

• Developed and enhanced various existing reporting and functionalities in reporting system using Oracle Reports Builder and Crystal Report.

• Involved in business requirement study, systems analysis & design, testing, systems integration, data-migration & post-implementation support.

• Participated in the project implementation during system go live.

• Provided support and maintenance after implementation.

• Prepared and maintain systems documentation in accordance with the SLDC.

• Assisted and provided junior developers in resolving technical and programming issues.

• Maintained excellent customer relationship with business users and ensure system is smoothly operating

without any disruptions.

• Reviewed and setup meetings with team members on number of TAR and CR received and diagnosed

whether the issue is due to user or system itself.

5. Transcontainer Logistics Sdn. Bhd. Jan 04 - Oct 04

Operations Co-ordinator - Roles and Responsibilities

• Updating of all shipping related documents in the system.

• Prepared billing, sea freight related documents.

• Ensure all documents are properly and correctly billing to the customer and shipping agent.

• Handled incoming phone calls and manage customer's enquiries.

• Assisted in monitoring of shipment arrivals and departures.

• Assisted in customer billing.

• Communicated with shipping agents for shipment status and update customer upon shipment arrival.

• Updating the reports once collection of payment is done.

• Daily milestone update.

6. Hidakagu Manufacturing (M) Sdn Bhd Dec 97- Dec 98

Personnel @ Payroll Clerk - Roles and Responsibilities

• Checking and processing entitlements in the Payroll system

• Updating of bank information

• Produced pay slips

• Process verification of payroll results

• Responded to enquiries and providing support.

• Participated in the preparation of financial tables, special reports, and other ad-hoc internal reports.

• Ensure EPF and Socso statement are prepared in timely manner to avoid any penalty.

• Preparations of work permit and visa for foreign workers.

CAREER INTEREST

Seeking Position(s) : IT related position

Seeking job type : Full Time, permanent

NOTICE PERIOD

2 Months

EDUCATION AND CREDENTIALS

Oracle Database PL/SQL Fundamentals (Basic) - May 2012

ITIL Foundations Certificate in IT Service Management - March 2012

ITIL Foundations Certificate in IT Service Operations - June 2012

R12 Oracle Order Management Fundamentals - June 2011

Oracle9i Database Administration Fundamentals 1 - Dec 2009

International Advanced Diploma in Computer Studies - April 2003

(GPA 2.31 out of 3.33)

- Validated by NCC & Univ. of Cambridge

International Diploma in Computer Studies - December 2000

(GPA 3.28 out 3.5)

- Validated by NCC& University of Cambridge

Certificate in Microsoft Access for Windows 95 - May 1999

Certificate in Microsoft Office - December 1999

Certificate in Computerized Accounting - March 1998

Certificate in Basic Computing Principles - March 1998

Certificate in Business System Development - March 1998

Certificate in Computer Studies - March 1996

Sijil Pelajaran Menengah (SPM), - December 1995

Sekolah Menegah Sultan Abdul Samad (Grade 2)

LANGUAGES

Fluent in English, Malay and Tamil (both in spoken and written)

REFERENCE

Available Upon Request

Contact this candidate