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Customer Service Supply Chain

Location:
Orange Park, FL, 32073
Salary:
105000
Posted:
June 10, 2016

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Resume:

PROFESIONAL SUMMARY:

Materials Management and Procurement

Operations Management and Logistics

Master Production Schedule

Inventory Control Management

Continuous Process Improvement

Cost Reduction

Project Management – ERP implementation

Cross functional training and Leadership

Policy and procedure development and redesign

Productivity and performance enhancement

Over 15 years of experience in Supply Chain management in the manufacturing industry. A successful record of performance across managerial, operational, and business development functions. Efficiently coordinated and managed operations with the requirements for finished products and the need for materials and labor achieving and maintaining superior level of customer service. Innovative in identifying and implementing immediate changes in systems and methodologies to improve performance, capture opportunities, and facilitate positive and profitable change. Detailed oriented; possesses strong analytical and quantitative skills use in effective decision-making and outstanding interpersonal and communications skills.

PROFESSIONAL EXPERIENCE:

Greencore, Jacksonville, FL March, 2014 to May, 2016

Supply Chain Manager

Managed customer service, purchasing, material and production planning, inventory control, warehouse operations, and distribution.

Designed the entire supply chain for 4 new frozen lines which resulted in $1.6MM in sales per week.

Moved to a new third party warehouse to store frozen raw materials and frozen finished products saving $210K per year.

Key member of management team that led plant expansion and installation of 4 frozen lines while supporting current business increasing sales from 400K per week to 2MM per week.

Maintained 99.8% customer service fill rate achieved by optimal production scheduling and raw material planning.

Develop S&OP process for frozen and fresh production and led monthly meetings.

Improved inventory accuracy to 98% by identifying and monitoring key controls in receiving, production and shipping.

Monitored all costs controlled by the supply chain ensuring budget compliance.

Reduced distribution costs by moving from weekly rentals to long term lease on 4 trailers and a tractor, saving 60K per year.

Reduced distribution routes from 4 to 2 saving 350K per year.

Completed procurement projects for corrugated and flexible packaging resulting in 560K savings per year by finding local suppliers, reducing number of suppliers, negotiating prices and implementing JIT deliveries.

Consolidated produce suppliers saving 50K per year.

Supply Chain SME for ERP system implementation. Performed UAT, trained and motivated employees. Coordinated Cutover and Go Live activities.

Designed and implemented common processes for the Supply Chain across 7 factories.

Participated in the new product development process. Worked with sales, marketing and R&D to plan initial orders on new products.

NexLube Operating, LLC, Tampa, FL July, 2013 to February, 2014

Production Planning Inventory Control Manager

Managed SAP implementation from system design to user training including SAP interface with refinery and blending control systems.

Coordinated with third party consultants and engineers to ensure that project deadlines are met.

Developed cross functional flow charts for all plant operations from the reception of raw materials to shipping of finished products including refinery of used oil and production of lubricants.

Negotiated contracts with suppliers of chemicals, additives, raw materials and equipment.

H.J. HEINZ, Jacksonville, FL November, 2001 to June, 2013

Inventory Control Manager (October 2007 to June 2013)

Effectively managed material planning, production scheduling, inventory control and raw materials and finished goods warehouses while adhering to all Safety/environmental, Quality, and Cost standards.

Maintained finished goods and raw material inventory levels at $5.5 million below target of $6.5 million.

Reduced days on hand inventory by 2 days generating $1 million in operating free cash flow.

Achieved and maintained customer service level of 99%.

Successfully managed inventory of over 1800 SKU by reducing inventory variances and error rates through strong management practices and adherence to policies and procedures.

Developed cycle count plan for raw materials and finished goods accomplishing 99% inventory accuracy which eliminated the need for physical inventory saving the plant 40K per year.

Led project implementation of RF systems for finished goods and raw materials warehouses for all Heinz Portion Control factories.

SME and trainer for Heinz ERP system and warehouse management system.

Identified material yield opportunities and led projects to reduce unnecessary waste.

Coordinated test and initial production of new products by working closely with Marketing, R&D Procurement and Engineering.

Designed a series of training programs which delivered measurable improvements in employee productivity, morale and job satisfaction.

Eliminated machine downtime due to lack of materials increasing production line efficiency.

Achieved 99.5% on-time shipments to customers with 100% order accuracy rates.

Implemented FEFO controls that resulted in significant MUDA reduction.

Demonstrated ability to drive continuous improvement projects by following six sigma methodologies and lean manufacturing.

Key member of management team that was awarded 2010 Heinz factory of the year.

Buyer – Material Planner (May 2006 to October 2007)

Reduced raw material inventory level from 3 million to 2.5 million meeting profit goals.

Implemented economic ordering quantity methodologies and JIT purchasing systems.

Increased production line efficiency by eliminating machine downtime due to lack of materials.

Reduced lead times on 20% of SKUs from two weeks to 2 days by implemented VMI inventory with corrugate supplier.

Led SKU consolidation projects.

Reduced aged raw materials by setting and maintaining MRP parameters in ERP system.

Worked with corporate procurement and R&D on new projects to ensure availability of materials for production tests and start up.

Coordinated BOM changes in ERP system.

Plant Production Scheduler (November 2001 to May 2006)

Developed optimal daily and weekly production schedules for 30 production lines and 15 processing decks.

Achieved and maintained customer service level at 99.5% while managing required micro holds.

Managed system transition from HP to BPCS and WMS.

Coordinated efficient production changeovers with production, processing, QA and Sanitation departments which resulted in 10% improvement on schedule attainment and 5% improvement in production efficiencies.

Reduced aged finished goods inventory by setting MRP parameters in BPCS and understanding customer demands and SKU ship targets.

Efficiently planned the deployment of finished goods produced at other Heinz factories to meet customer orders.

BELLSOUTH, Lima, Peru 1997-2000

Project Leader

Participated in all facets of SAP implementation project from feasibility analysis and conceptual design through documentation, implementation and end-user training.

Key member of the SAP implementation team.

Work with area managers on redesigning processes to eliminate all non-value activities.

BACKUS AND JOHNSTON, Lima, Peru 1995-1997

Production Lead Packaging Line

Successfully led a team of 15 operators achieving 10% improvement in productivity.

Implemented Quality improvement program including spot audits, root-cause analysis, and implementation of remedial actions for the packaging line.

Audited existing processes, identified critical gaps and designed new procedures.

Wrote work instructions and trained staff.

Report production in SAP and run daily production attainment reports.

EDUCATION:

Master of Business Administration, Webster University, Jacksonville, FL, 2005

BS, Industrial Engineering, Lima University, Lima, Peru, 1997

CERTIFICATIONS:

Certified in Production and Inventory Management (CPIM), August 2008

TRAINING:

The Supply Chain Professional Class, 30-hour APICS course, May 2013

OSHA 10 Hour Construction Safety and Health course, Summit Training Source, September 2013

PROFESSIONAL AFFILIATIONS:

APICS The Association for Operations Management

AWARDS:

H.J. Heinz Manufacturing Competitive Advantage Cup – February 2010

Certificate of Excellence for Outstanding Community Service – Jefferson Awards For Public Service – May 2011 through April 2012

Certificate of Excellence for Outstanding Community Service – Jefferson Awards For Public Service – May 2012 through April 2013

LANGUAGES:

Spanish – native language



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