TIFFANY JONES

**** ******** *** **

Conyers, GA *0094

Contact #: 470-***-****

Email: acu6hd@r.postjobfree.com

Objective

Seeking administrative employment in a dynamic and stable company where I can continue to grow professionally. I possess excellent skills and can adept in all aspects of the office and administrative functions. I have the ability to meet deadlines and meet and exceed production expectations. I am a team player with solid interpersonal skills

Work History

Service Desk Analyst

02/2014 – Present Univar USA Norcross, GA

•Provide technical assistance, information and support to clients who have hardware, software, and systems questions.

•Fields calls via phone, email, web or in-person from employees and external customers.

•Obtains information quickly to identify and diagnose the nature of the service request or problem.

•Logs all requests into the identified incident management tool to ensure that issues are reported and resolved timely, and a status is available to all Client Services/Service Support teams.

•Analyze, resolve and document problems according to appropriate service level agreements (SLA).

•Assist clients through a step-by-step problem resolution process.

•Take ownership of all personally entered and automatically assigned incidents logged in the service desk ticketing system.

•Monitor all assigned open tickets and provide the customer with regular status updates until the incident is resolved and the ticket is closed.

•Develop communication to inform a broad user group of any scheduled down time or technical issues impacting service levels.

•Escalate incidents, where appropriate, in accordance with predetermined guidelines and escalation procedures.

•Serves as a liaison with other BIS teams to resolve client/customer requests and issues.

•Follow up on issues with BIS groups to provide feedback to customers.

•Perform quality assurance checks on resolved tickets to ensure client satisfaction.

•Be knowledgeable of Univar’s existing inventory of technology, applications and systems and how they support the business.

•Keep up to date on changes in technology, systems, trends and changes in the business environment and operations.

Customer Service Representative

01/2012 – 02/2014 Univar USA Norcross, GA

•Process customer orders into EDI

•Develops solutions to customer needs/opportunities

•Builds and sustains long-term customer partnerships

•Displays effective interpersonal & communication skills (internal/external)

•Demonstrates knowledge and understanding of products and services

•Teamwork: collaborates with team members.

•Understands, generally, about competitors and their services

•Resolves problems/nonconformance quickly

•Establish and executes a Personal Development Plan

•Understands customer’s business

•Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner.

•Assist in minor IT problem solving.

•Setting up new employees as needed.

Customer Service Representative (Temporary Assignment)

11/2010 – 01/2012 Kelly’s Services/Univar USA Norcross, GA

• Process customer orders,

• Develops solutions to customer needs/opportunities

• Builds and sustains long-term customer partnerships

• Displays effective interpersonal & communication skills (internal/external)

• Demonstrates knowledge and understanding of products and services

• Teamwork: collaborates with team members.

• Understands, generally, about competitors and their services

• Resolves problems/nonconformance quickly

• Establish and executes a Personal Development Plan

• Understands customer’s business

• Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner.

Broadband Support Representative

10/2010 – 03/2011 Teleperformance USA North Lauderdale, FL

• Customer Service

• Troubleshoot Internet service for Windstream customers

• Data Entry

• Configure email settings

Greeter/Assistant (Temporary Assignment)

10/2009 - 09/2010 Adecco Staffing/Verizon Wireless Atlanta, GA

• Greeted customers, signed them in, answered the phones, cleaned and cleared demo phones on floor

• Assisted operations manager with bringing in inventory, priced clearance items for sale, stocked floor with appropriate holiday collateral

• Assisted management at the store with sending emails on demand which generated more sales for the store

Administrative Secretary (Part-time)

07/2008 - 05/2009 Mount Sinai School of Medicine New York, NY

• Secretarial and administrative functions for 5 research professors

• Word processing, spreadsheets and calendar scheduling

• Drafted, typed and edited letters, memorandum and reports

• Scheduled appointments and maintained calendars for departmental faculty

• Organized and maintained files

• Scheduled seminars, meetings, coordination of travel, and support for grant applications

• Processed transactions via Sinai Central such as, Purchases, Check Request, Travel Request, Travel Voucher, and Petty Cash Request

Administrative Assistant

07/2007 - 04/2008 Stark Carpet Corp New York, NY

• Typed work orders

• Faxed out to the mechanics, confirmed installations and repairs

• Collected invoices and attached them to the appropriate paperwork for payment

• Checked the daily mails

Mortgage Loan Processor

01/2004 – 06/2007 New York Mortgage Company New York, NY

• Processed mortgage loans

• Consulted title companies, insurance companies, banks, appraisers and clients

• Sent faxes, heavy customer service, preparing and sending packages out to banks, data entry, filing

• Supervised and trained other loan processors

• Ran flood certificates and fraud checks

Receptionist /Mortgage Loan Processor

01/2002 - 11/2003 Advantage Home Loan Ft Lauderdale, FL

• Processed mortgage loans

• Consulted title companies, insurance companies, banks and clients

• Sent faxes, customer service, prepared and sent packages out to banks, data entry, and filing

• Answered the phones, filing, ordered supplies

Education

Georgia Piedmont Technical College

AA in Business Administration

**Presently Enrolled**

Skills

•Microsoft Works, Word, Excel, Power Point

•MAC OS

•UVX Software

•Telephone Skills

•Problem solving

•Ability to prioritize and multi-task

Contact this candidate