Duane Riggs

***** ** ***** *****, ***** Prairie, WA 98606 360-***-****

Experience:

February 2015 – Current Wacom Technology Corp., Senior Specialist Order Management

Process and enter orders in SAP, CRM and ERP in a timely and accurate manner. Communicate with both internal and external customers to ensure accurate and timely delivery of product.

Coordinate daily with internal and external customers on inventory demand, order fulfillment status, inventory availability, forecasts and schedules

Process orders using electronic data or purchase order documents

Monitor product inventory levels and manage product allocations

Coordinate and review new customer orders/requests and manual data entry of orders, RMA process initiation, tracking and report generation as required

Manage and maintain our distribution channel accounts with spreadsheets monitoring quantities on hand, in transit secured PO’s and weeks on hand of product

Trouble and resolve customer issues on orders

Communicate on a daily basis with Sales managers in regards to accounts, order status and customer issues

Manage the logistics and shipping communications with vendors

September 2006 –February 2015 Wacom Technology Corp., Warehouse/Distribution Manager

Plan, train and supervise warehouse staff in job functions, safety practices, material handling, WMS, Ship ERP, SAP, EDI and MS Office

Assign daily shipping and receiving activities

Monitor fulfillment activity including ensuring data transmissions are on schedule, orders are filled as scheduled, and all shipment discrepancies are researched, addressed and reported

Manage budgets to meet monthly and quarterly financial results

Ensures all KPI’s and metrics are met or exceeded

Manage 80,000 sq. ft. high volume Distribution Center

Monitor all inventory transactions and ensure accurate and timely systems input

Oversee cycle counts and quarterly inventory accounting and adjustments

Maintain and monitor warehouse operating supply levels

Procurement of supplies and machinery

Negotiate bids and contracts with vendors and business reps

Maintain accurate inventory (99.8% inventory accuracy)

Provide performance reviews on a quarterly and yearly basis and handle disciplinary actions when relevant

Investigate and resolve shipping/receiving discrepancies with customers, vendors and freight carriers

Manage 3PL

Maintain clean and organized warehouse

Forklift and pallet jack experience

Productivity driven, task oriented and highly organized

Strong leadership, interpersonal and communication skills

Effective prioritizing and time management skills

Ability to anticipate and solve problem, act decisively and persist in the face of obstacle

Experience creating shipping documents for domestic and international shipments

Familiar with shipping small parcel, less than truckload (LTL) and full truckload (FT)

Familiar with UPS and FedEx shipping software

February 2000 – September 2006 Lacamas Laboratories, Warehouse Manager

Manage shipping and receiving activities

Load and unload trailers

Process documentation for international and domestic shipments

Communicate daily with internal and external customers

Perform daily cycle counts of raw materials and packaging materials to ensure availability for production

Maintain inventory database on all raw material and finished product

Plan and order inventory to meet demand plan

Order raw materials for production

September 1998 – May 1999 Columbia Machine Inc., Traffic Specialist

Process documentation for international and domestic shipments

Coordinate pick-up and delivery of product in a timely and cost effective manner to meet customer deadline

Communicate on a daily basis with customers and inside sales reps

Obtain and negotiate quotations for shipments

October 1991 – April 1998 Hewlett Packard Company, Distribution Coordinator

Coordinate and support the flow of material and product through the shipping process using both automated and manual systems

Plan staffing, training and daily tasks to support the process

Monitor finished goods inventory and packaging material on a daily basis

Compare physical cycle counts against system, research and resolve discrepancies

Order and maintain packaging material for shipping process

Write and publish SOP’s for shipping process

Lead auditor for cross department audits

Troubleshoot and help solve automated equipment failures

Perform preventive maintenance on automated equipment

Interpret and prepare shipment documentation for worldwide distribution centers

Communicate daily with both internal and external customers

Inspect trailers and ocean containers for damage

Load and unload trailers operating a forklift and slip sheeter

Coordinate and assist in rework activities for shipping process

Publish monthly carrier call-in performance graphs and charts

April 1991 – October 1991 Hewlett Packard, Production Operator

Education

Diploma – 1984

Attended Clark College – Business

Portland Community College – Fire Science

Completed courses in Business, Math, English, and Speech at Clark Community College. Attended various software classes and self improvement seminars and courses.

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