CURRICULUM VITAE

UTSAV KUMAR CHOUDHARY

HN-***, DLF-III

BLOK- U,NR-SHIV MANDIR

GURGAON, HARYANA Email: -acu4nf@r.postjobfree.com

Pincode-122002 Mob- 995-***-****

Objective

To work with a dynamic and result oriented company being challenging atmosphere where I can get challenging career and opportunity for learning and giving my best so that my skills and knowledge can be utilized and broadened.

Professional Experience

HITACHI HOME & LIFE SOLUTION INDIA LTD.

Designation: - ASP Incharge (Currently Working)

Job Responsibilities are as follows:

Coordinating and handling, the Correspondence with, Head Office, Area Service Centers, Area Service Providers, & Direct dealers to meet various service parameters.

Auditing the TCR copies of ASP claims.

Handling Escalated & Blog cases on priority basis.

Doing weakly Dealer survey & taking stock set damaged availability for SRN or Insurance Claim.

Maintaining O+P, Spare, B2B for smooth running of ASP.

Processing monthly claim for ASP.

Checking Spare part availability in Inventory Review.

Dealer Survey: Checking the Dealer satisfaction by taking rating feedback from the dealers & sub dealers regarding the services provided for ASC and ASP Service Evaluation & to ensure that calls are attended on time & no Dealer Stock set is pending for repair.

Working on MSL of ASP every month to avoid any shortage of part pendency.

Previous Experience:-

LG ELECTRONICS INDIA PVT. LTD-GURGAON (Sep 2008- feb’2013)

Designation: Customer Relationship Officer (CRO)

Job Responsibilities are as follows:

Coordinating and handling, the Correspondence with, Head Office, Area Service Centers, Area Service Providers, & Direct dealers to meet various service parameters.

Warranty Claim: Warranty Claim Entry Closing the calls entered by ASCs. Confirming the part consumption calls for spare consumption. Entering the AMCs. Entry of Dealer Defective stock & LG Stock for repair in Internal Repair Receipt (Presale).Checking the Foc (free of cost) calls details

Dealer Survey: Checking the Dealer satisfaction by taking rating feedback from the dealers & sub dealers regarding the services provided for ASC and ASP Service Evaluation & to ensure that calls are attended on time & no Dealer Stock set is pending for repair.

Customer Survey: Making Happy Call to Customers & Updating in IERP to welcome them to the LG Family & assuring them of best after sale services

Resolving the calls forwarded by H.O. through Letters, GCSC & Happy Calls. Co-ordinating with ASC & Logistics for resolving the CDRF, SRN & Replacement cases.

Software Data Maintenance: Registering the complaint, closing the calls entered by ASCs, updating the payment calls data of ASC and ASP in ERP which is a customized CRM, package for LG.

Resolving the calls forwarded by H.O. Happy Calls. Coordinating with ASC & Logistics for resolving the Replacement cases.

Checking Spare part availability in Inventory Review.

Educational Qualification

BAE from Sikkim Manipal University, Gurgaon.

Intermediate: Sushila Hari Inter Mahavidyalaya with 52%

Matriculation: Inter High School with 57%

Professional Qualifications

Advance Diploma In software technology from Softech Kishanganj

Advance Diploma In Computer Application from Softech Kishanganj.

Computer Proficiency

Operating System: Windows 98, NT, 2000, XP

Proficient in MS- WORD, MS-EXCEL, MS-POWER POINT, MS-DOS

Knowledge of working on LOTUS, MS-OUTLOOK

Experience of working in Accounting Software: - ERP, CS NET,

Skills/Abilities

Good communication and interpersonal skills – have taken part in debates and skits in school and college.

Passion for details – like to gather in-depth knowledge about subjects.

An extremely hard worker – love challenges, Enthusiastic

Good team worker – have worked efficiently in projects and group assignments in school and college

Language Known

English, Hindi,

.

Personal Details

Father's Name - Mr. B.N.Choudhary

D.O.B.- 12th Oct 1987

Permanent Address: - At-Ruidhasha, Post-Kishanganj, Dist-Kishanganj, and Bihar

Marital status: - Single

Religion: - Hinduism

Nationality: Indian

Personality traits

Strengths: - Positive Attitude, Ambitious Strong Determination. Keen learner

Interest & Hobbies: - Computer troubleshooting, watching Cricket etc

Place: Utsav Kumar Choudhary

Date:

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