Ram Durbeej

*** ********** **

Shakopee, MN *****

763-***-****, acu4ip@r.postjobfree.com

Resume

Objective: To obtain a position in your well respected company.

Experience:

Personal Banker, 03/2015 to 12/15

US BANK, St. Paul MN

- Resolving the customer’s issue and providing solutions.

- Responding to calls in an inbound call center with high call volume and a focus on customer service, quality, adherence and sales.

- Identifying opportunities for up-selling additional banking products by understanding customers’ accounts and connecting the customer with the opportunity.

- Acknowledging and empathizing with the customer’s situation while being able to balance customer satisfaction, productivity and sales to ensure that the needs of the customer are met.

- Maintaining basic knowledge and ensuring compliance with applicable regulatory requirements and internal policies and procedures.

Direct Sales Agent, 02/2014 to 07/14

Assurant Health, Plymouth MN Part of the inside call center sales team and responsible for making sales presentations to inbound sales calls. Work in a blended (inbound/outbound) environment. Responsible for selling a variety of products including individual major medical insurance, limited benefit medical insurance, short term & other related products. Quickly assess client’s individual insurance needs and market the plan that best meets those needs. Educate the client on the company’s products and services. Follow up with prospective clients to help direct them in the decision making process. Manage time to handle calls and competing priorities in order to meet quality standards. Maintain and update product knowledge on an on-going basis

.

Customer Service Representative, 08/12 to 01/2014 Multiband, Minnetonka MN Provide strong understanding and enthusiasm around technology, especially around Multiband products. Sell with passion and engage new and existing customers in a high

quality experience which enables them to make informed purchased. Maintain high energy and detailed sales product knowledge including

competitive information.

Provide superior customer service with all customer interactions.

Proactively retain existing customers from canceling service by using retention techniques.

Process payments and equipment transactions in order to maximize

customer experience.

Counter Sales Representative, 05/11 to 07/12 Hertz- MSP Ensure all customers are helped in a timely manner. Maximize customer experience by "solving the whole problem" (as opposed to pushing products). Sell additional products that Hertz offer that are not standard, E.G. GPS, Insurance .

Insurance Agent (Captive), 11/2006 to 10/2009 American National Insurance, Brooklyn Center MN.

Experience more than 4years in the field of insurance sales, consider as an expert on Insurance Products Great knowledge of the customer service procedures, standards, planning techniques, scheduling and insurance sales automotive systems. Exceptionally good communication and interpersonal skills, with an ability to influence and persuade and closed the sale.

Independent Insurance Agent / Benefit Enrollment - 03/2005 - 10/2006

Department Manager, 2/01 to 10/2004, Wal- Mart, Brooklyn Park Over three year as a Department Manager

Creates and maintains a strong customer focused culture by driving sales and business through developing the skill level of the Store’s Associates. Leads by example, ensuring every customer receives a positive brand experience ensure the total presentation and display of merchandise is impactful, customer focused and maximizes sales. Ensures compliance in all areas of store operations including; Customer service, Loss prevention and safety, and Human Resource.

Other Work Experience

Lecturer, Supt. of Surveys, Senior Land Surveyor and Land Surveyor - 01/1983 to 11/2001Govt. of Guyana, Georgetown Over five years’ experience in Management as Supt of Surveys in Guyana. Manage and lead a staff of twenty five persons.

Skills

Proficient in typing with a GWAP of 30. Micro Soft, Excel and power point trained.

Education

Major: Land Surveying. School: Georgetown Technical Institute. Location: Guyana. Degree: Diploma/Associates Degree Completion Date: 06/1982

High School Diploma - Mahaicony High and GGE O’Level - University of London, 1979

CERTIFICATES AND LICENSES

1. Licensed and certify to practice Land Surveying in Guyana 2. Resident Insurance Producer for Life, Accident and Health in the state of MN.

REFERENCE:

Name: Dale Moosai Occupation: Finance Manager Company: Coon Rapids Chrysler Dodge Jeep Location: Minnesota Phone: 612-***-****

Name: Steve Lewis Occupation: Manager Company: Hertz Location: Minnesota Phone: 952-***-****

Name: Michael Lind Occupation: Manager Company: US Bank Location: Minnesota Phone: 612-***-****