Roberta Lorna Conklin

**** ******** *****

Greensburg, PA 15601

724-***-**** Email: acu47j@r.postjobfree.com

QUALIFICATIONS:

● Strong work ethic and customer service experience.

● Outstanding time and personnel management skills

● Proficient in payroll and supply ordering techniques.

● Advanced in Fedex and UPS shipping and packaging.

● Extensive knowledge and hands on expertise in training and operating numerous brands and models of high speed and color copiers, as well as wide format digital printers and plotters

● Skilled in many software packages to include: MS Word, Publisher, and PowerPoint Adobe PhotoShop, Illustrator, and Acrobat as well as many other titles. EMPLOYMENT:

Wallhogs, PO Box 24, Latrobe, Pennsylvania 15650

PRODUCTION MANAGER August 2006 to April 2016

● Responsible for all facets of department from processing of customer submitted images to final digital printing and quality control of oversize prints.

● Developed all processes and procedures for workflow activities in production area.

● Accountable for hiring, training and development of all production and graphics department associates.

● Temporarily served, in addition to regular duties, as Customer Service Manager for nearly six months until a replacement was found.

Accomplishments

● Developed proprietary procedure for removing background from digital images.

● Creating logos and artwork and web page designs

● Trained in every area to include graphics processing, production, customer service and shipping. Spreadshirt Inc., Greensburg, Pennsylvania 15601

PLOTTING /DIGITAL SUPERVISOR May 2005 to April 2006

● Promoted to Plotting/Digital Supervisor in production area with first three months.

● Responsible for all aspects of layout and printing of all vector and digital designs.

● Devised and implemented all processes and procedures for the plotting and digital areas.

● Responsible for all training in Adobe Photoshop and CorelDraw software, as well as all equipment to include Roland CAMM 1 Pro Plotters, Roland GX 24 Digital cutters, Epson 1280 Sublimation Printers and Epson 1800 Digital Printers. Accomplishments

● One of four individuals responsible for initial setup and hiring of associates.

● Relied upon as acting Production Manager in absence of actual Production Manager.

● Trained in every aspect of all production areas. Fedex Kinko’s, Greensburg, Pennsylvania 15601

COPY CONSULTANT/SHIFT LEADER May 1996 to May 2005

● Responsible for the acceptance, logging, and processing of customer orders

● Accountable for answering customer questions and assisting customers in self serve areas.

● Manage time and resources for completion of customer orders, as well as performing all quality assurance tasks.

● Responsible for operation and maintenance of all machinery at the Greensburg location.

● Prepare daily cash office reports and bank deposits. Also accountable for filing of all cash office paperwork and credit card receipts.

● One of only three individuals to perform store supply orders.

● Relied upon to perform all payroll preparation and transmittal in absence of Store Manager.

● Responsible for preparation and completion of store inventories.

● Appointed by Store Manager as individual responsible for training of new associates. Accomplishments

● Managed store in absence of Store Manager from October 2004 to January 2005.

● Played a critical role in the setup and Grand Opening of the Greensburg location.

● Consistently received outstanding scores on customer service reports.

● Co workers consistently seek my advice and expertise with both customer issues and personal issues.

Staples Inc., Greensburg, Pennsylvania 15601

OPERATIONS LEAD May 1995 to May 1996

● Responsible for assisting Operations Manager in maintaining store operations while supervising up to 15 associates in this $8,000,000/year office supplies retail store.

● Relied upon to maintain copy center, service desk, and register areas while controlling costs and ensuring front end associates provided outstanding customer service.

● Only hourly associate relied upon to perform cash office duties and to maintain monies and deposits in excess of $50,000.

● Prepared daily, monthly, and yearly sales reports.

● Assigned by Operations Manager as sole individual to train all newly hired cashiers, service desk personnel, and copy center consultants.

● Relied upon to hold daily associate meetings in absence of Operations Manager. Accomplishments

● Played a critical role in the initial setup of the copy center, service desk, and front line register areas prior to Grand Opening.

● Assigned to new store setup team for the mid central region of 65 stores. EDUCATION:

● Franklin Regional High School: General Coursework – Graduated: 1992

● Westmoreland County Community College: Business Management 25 Credits (1993 1995)

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