Gina Gregory

*** ******** **.

Richmond, Ky. ****5

859-***-****

acu467@r.postjobfree.com

OBJECTIVE: To obtain a position within the customer service industry, where I can utilize the skills that I have obtained with my years of working within the customer management and wireless store management positions that I have held. I want to use my ability to analyze, coach, monitor and provide feedback on job performance that will help other customer service representatives learn the skills they need to advance.

Experience:

NATHANIEL HOUSE, INC: OCT 2008- PRESENT

Residential services Coordinator

Duties include: Managing the day to day operations of residential services site, medical administration, employee performance training and feedback, quality assurance monitoring of Medical administration records, and compliance with Medicaid regulations, personal care of individuals with intellectual disabilities.

ONE TOUCH COMMUNICATIONS: 02-21-05 – OCT 2009

Sales / Office Manager

Duties Include:

Managing the daily operation of a retail store within the Wireless phone industry.

Responsible for daily deposits, inventory, credit applications, writing new contracts

Handling customer complaints and issues,

sale of new wireless services and upgrades for existing customers.

GLOBAL FITNESS HOLDINGS: 06/20/04 – 02-21-05

Customer Retention Specialist for a Gym franchise

Duties Included: Contract negotiation, billing disputes, membership cancellation and membership retention.

CINGULAR WIRELESS 05/01-06/04

Customer Service Team Manager

Duties included: Quality assurance monitoring of inbound customer service calls

Compiled and delivered annual employee reviews

Performed credit audits

Monitored call center call flow using Symposium

Trained new customer service representatives

Interviewed and hired new customer service representatives

CINGULAR WIRELESS FORMERLY BELLSOUTH MOBILITY 09/2000-05/2001

Customer Operations Assistant team manager

Performed outbound calling campaigns to increase customer retention and loyalty

Analyzed customer complaints to pinpoint problems and solve them in a satisfactory manner to all involved

Upgraded customers with cost effective pricing plans and new equipment

Answered inbound customer calls and resolved any issues

BELLSOUTH MOBILITY 06/98-09/2000

sales and service associate

Implemented training for new hires and temporaries in sales channel

Qualified for company sales leadership incentive program by obtaining 145% of sales quota

Responsible for acquiring new customers and upgrading existing customers with new equipment and pricing

Responsible for doing daily deposits

Responsible for location inventory

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