SUMMARY: Detailed-Orientated, Organized Clerical Assistant with an extensive background providing administrative support in an office environment. Experience handling multiline switchboards, and meeting deadlines timely.

Filing Systems

Generating Reports

Front Desk Reception

Effective in a fast pace environment

Type 50 WPM

Data Archiving

Time Management

Knowledge of copier, fax and printers

MS Office: Word, Excel & PowerPoint

Providing excellent Customer Service

HIGHLIGHTS

SUMMARY OF SKILLS

Administrative Assistant / Receptionist

Greet visitors and personnel, answer inquires, and maintain sign-in sheet.

Answer telephones, record messages, and direct calls to the appropriate office personnel.

Perform a variety of clerical tasks including filing, faxing, and photocopying.

Research information for department records.

Organize all incoming and outgoing mail and distribute internal memos and notices.

Scheduling and organizing activities and event. Including meetings, travel and conferences.

Maintaining and updating filing system, retrieving information from files when needed

Data Entry / Clerical Functions

Assisted incoming students with the application process.

Data entry of all information pertaining to enrollment of new and current students.

Filed correspondence of all incoming and current students in alphabetical and numerical order.

Read incoming material and sort it according to file system.

Assisted students with answers to questions concerning admission to Kingsborough Community College.

Counselor / Dispatcher

Performed psychosocial assessments, care planning and oral case presentations.

Observed and assisted with new client intakes.

Co-facilitated group therapy sessions at substance abuse center.

Maintained written progress notes; assisted with recreational activities and led small discussion groups.

Interacted with Special Needs children during play and learning activities and, distributed meals.

Assisted students individually and in groups with lesson assignments; presented and reinforced learning concepts.

Responsible for facilitating a heavy volume of incoming emergency calls.

Duties also included assignment of police personnel throughout all five boroughs.

Coordinated with outside personnel such as EMS and the Fire Department.

Assigned control numbers to complaints and processed complaint forms.

EMPLOYMENT HISTORY

Administrative Assistant/Receptionist: NYC Department of Parks, Brooklyn, NY 2012-2013

Data Entry (Internship): Brooklyn Educational Opportunity Center, Brooklyn, NY 2012-2012

Clerical Assistant: Kingsborough Community College, Brooklyn, NY 2009-2011

Counselor (Internship): Bridges Back to Life, Brooklyn, NY 2011-2011

Counselor (Internship): Menorah Center for Nursing and Rehabilitation Care, Brooklyn, NY 2011-2011

Counselor (Internship): Saint Francis de Paola, Brooklyn, NY 2010-2010

Police Communications Technician/911 Operator: NYPD, New York, NY 1988-2007

EDUCATION

BA Human Services: New York City College of Technology NYCCT, Brooklyn, NY 01/2013- Present

CASAC-T: University of New State Board of Education Albany, NY 01/2013

A.A.S Mental Health & Human Services: Kingsborough Community College Brooklyn, NY, 01/2012

REFERENCE

Will Supply Upon Request