Alysia Clouthier

● Worcester, MA *****

● acu428@r.postjobfree.com

● 508-***-****

To Whom it May Concern,

Strong communication skills, a high degree of customer service, problem solving, decision making and the ability to work independently. These are some of the many traits I would like to bring to this establishment in the capacity of a Bartender. As a professional bartender with TIPS Certification and extensive experience in hospitality industry, I am eager to leverage my bartending knowledge, skills and experience to contribute to your establishment.

Some highlights of my qualifications:

• Highly skilled in providing outstanding hospitality to guests and coworkers

• In Depth knowledge of all beverage offerings and prices

• Demonstrated ability to display beverages in an attractive manner

• Able to maintain the sanitation and safety of the bar, equipment and work areas

• Adept at charging guests for purchases, enter order into the point of sale system, collect payment and return change.

• TIPS Certified.

Furthermore, the positions I have held in the past five years at different bars and restaurants has given me numerous opportunities to develop strong expertise in managing overall operations of bar. The enclosed resume contains further information about my relevant qualifications.

I look forward to meeting with you to further discuss how my qualifications go along with your needs. I can be reached at 508-***-****. Thank you for your time and consideration.

Sincerely,

Alysia Clouthier

ALYSIA CLOUTHIER

4 Devens Road

Worcester, MA 01606

C: 508-***-****

E: acu428@r.postjobfree.com

Objective:

* Seeking a position as a bartender where excellent customer service and hospitality skills can be fully utilized and expanded. Bringing 5 years’ experience in hospitality industry along with bartending education to attain the maximum level of satisfaction of guests.

Summary:

* Bartender with more than 5 years experience in a nightclub bar setting/ pub restaurants. Driven to provide guests with exceptional service and genuine hospitality while maintaining speed, professionalism, and personality. Consistently delivering the highest quality of service and always taking the extra step to make guests happy.

Skills:

* Bar management

* Customer service skills in multiple settings

* Excels at up-selling

* Strong attention to detail and quality in a high volume establishment

* Can provide superlative levels of customer service to ensure repeat guests

* Multitasking effectively and accurately

* Wine knowledge

* Extensive alcohol and beer training/knowledge

* Tips Certified* Mastery of classic cocktail recipes

* Flexible schedule

* Communication Skills

* Team player

* Hard worker

* Gregarious and positive personality

* Friendly and enthusiastic

Accomplishments:

1. Enthusiastically created new beverage recipes, including Watermelon Blowpop, the bar's current highest selling drink.

2. Successfully earned "Highest in Sales Bartender Every Shift" multiple times through 2010-2013.

3. Awarded multiple times for numerous going above and beyond for customer satisfaction through 2010-2013.

4. Awarded for consistent team playing through 2010-2013.

Experience:

1. Bartender/Banquet Bartender/Server

CBS Scene

04/2015 to present

Gillette Stadium

201 Patriot Place, Foxboro,MA.

Completed the following duties and responsibilities during extremely high volume periods; strictly abide by all state liquor regulations, particularly in regard to intoxicated persons and minors. Provided prompt, efficient, friendly, and quality service at all times. Effectively handled customer complaints and special requests. Maintained stock levels to prevent shortages of critical items. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws. Accurately balanced cash register at all times. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Assessed guest demeanor and identified when to call behavior to attention of a bouncer. Quickly mixed a variety of simple and complex cocktails. Participated in bar incentives and contests to drive sales and promote the venue. Sliced and pitted fruit and filled ice bins with crushed or cubed ice. Maintained a positive working relationship with fellow staff and management. Set up special events and private parties. Promoted positive customer and associate relations through courtesy, service and professional appearance. Confirmed accuracy of orders against requisitions. Quickly removed debris accumulated at the bar to consistently maintain a clean service area. Promoted upcoming bar events, programs and weekly trivia game nights. Liquor and beer ordering. Managerial Tasks which included: promoting, booking events, creating events, creating new drink specials, decor, incident maintenance, training new bartenders, closing the bar, deposits and safety maintenance.

2. Bartender/Server:

Flip Flops Bar and Grill

12/2014 to 4/2015

Holden, MA

Thoroughly explained the characteristics and descriptions of signature wines, craft beers and cocktails available to guests. Strictly abide by all state liquor regulations, particularly in regard to intoxicated persons and minors. Provided prompt, efficient, friendly, and quality service at all times. Provide excellent food service hospitality while demonstrating and in depth knowledge of the menu as well as changing daily specials made available to guest. Effectively handled guests complaints and special requests. Maintained stock levels to prevent shortages of critical items. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws. Accurately balanced cash register at all times. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all guests and staff. Quickly mixed a variety of simple and complex cocktails. Manage bar guests, service bar and keno at all times. Participated in bar incentives and contests to drive sales and promote the venue. Accurately and quickly calculated checks and made change. Mixed and poured juices according to projected business. Operated credit card machines correctly and quickly. Greeted newly seated guests in a friendly and timely manner. Greeted all guests, recorded correct orders and performed cashiering duties. Maintained a positive working relationship with fellow staff and management. Promoted upcoming bar events, programs and specials. Properly and safely locking up and shutting down restaurant which includes; handling and properly dispensing server cash-outs, bar register cash outs, keno close out and tip outs along with overseeing proper clock outs and closing regulations.

3. Bartender:

Halfway Cafe

02/2014 to 12/2014

Marlborough, MA

Thoroughly explained the characteristics and descriptions of wines, beers and cocktails available to guests. Strictly abide by all state liquor regulations, particularly in regard to intoxicated persons and minors. Provided prompt, efficient, friendly, and quality service at all times. Effectively handled customer complaints and special requests. Maintained stock levels to prevent shortages of critical items. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws. Accurately balanced cash register at all times. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Quickly mixed a variety of simple and complex cocktails. Participated in bar incentives and contests to drive sales and promote the venue. Accurately and quickly calculated checks and made change. Mixed and poured juices according to projected business. Operated credit card machines correctly and quickly. Greeted newly seated guests in a friendly and timely manner. Greeted all customers, recorded correct orders and performed cashiering duties. Maintained a positive working relationship with fellow staff and management. Promoted upcoming bar events, programs and weekly trivia game nights.

4. Bartender/Server/Trainer:

99 Restaurant and Pub

05/2010 to 01/2014

Worcester, MA

Thoroughly explained the characteristics and descriptions of wines, beers and cocktails available to guests. Strictly abide by all state liquor regulations, particularly in regard to intoxicated persons and minors. Provided prompt, efficient, friendly, and quality service at all times. Effectively handled guests complaints and special requests. Maintained stock levels to prevent shortages of critical items. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws. Accurately balanced cash register at all times. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all guests and staff. Quickly mixed a variety of simple and complex cocktails. Participated in bar incentives and contests to drive sales and promote the venue. Accurately and quickly calculated checks and made change. Mixed and poured juices according to projected business. Operated credit card machines correctly and quickly. Greeted newly seated guests in a friendly and timely manner. Greeted all guests, recorded correct orders and performed cashiering duties. Maintained a positive working relationship with fellow staff and management. Promoted upcoming bar events, programs and specials.

5. Bartender/Bar Manager:

Tara Pub

06/2010 to 08/2013

Worcester, MA.

Strictly abide by all state liquor regulations, particularly in regard to intoxicated persons and minors. Provided prompt, efficient, friendly, and quality service at all times. Effectively handled customer complaints and special requests. Maintained stock levels to prevent shortages of critical items. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws. Accurately balanced cash register at all times. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Assessed guest demeanor and identified when to call behavior to attention of a bouncer. Quickly mixed a variety of simple and complex cocktails. Participated in bar incentives and contests to drive sales and promote the venue. Sliced and pitted fruit and filled ice bins with crushed or cubed ice. Maintained a positive working relationship with fellow staff and management. Set up special events and private parties. Promoted positive customer and associate relations through courtesy, service and professional appearance. Confirmed accuracy of orders against requisitions. Quickly removed debris accumulated at the bar to consistently maintain a clean service area. Promoted upcoming bar events, programs and weekly trivia game nights. Liquor and beer ordering. Managerial Tasks which included: promoting, booking events, creating events, creating new drink specials, decor, incident maintenance, training new bartenders, closing the bar, deposits and safety maintenance.

Education:

1. Burncoat Senior High School, Worcester, MA

Class of 2009

Graduated with honors

Honors and Advance Placement Classes

Captain of Cheerleading Squad for two years, cheerleader for all four years

Member of clubs including; International Club, Autism Awareness, Big Sisters and Yearbook

2. Worcester State University, Worcester,MA

Bachelor of Science: Speech Pathology

Class of 2015

Certification :

1.Bartending Boston Bartending School Graduated early due to excelled skills and knowledge.

2009 Worcester, MA

2. TIPS Certified (renewed as needed)

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