James Rosier

**** ***** **** **** *** H*

West Palm Beach, FL 33409

***- *** – 4367 acu3ux@r.postjobfree.com

Experienced customer service professional

Enthusiastic, organized and goal-driven customer service professional with broad experience in fast-paced, high-tech environments. A dedicated professional with proven abilities to efficiently help and assist people.

SUMMARY

Detail- oriented and resourceful in completing projects

Record maintenance and coordinating skills

Profound ability to work effectively alone or as part of a team

Proficient in Microsoft applications and data entry skills

Skilled at learning new concepts quickly, works well under pressure, and communicate ideas clearly and effectively.

Able to prioritize assignments and work load

Powerful telephone skills, able to establish immediate trust and confidence

Fluency in English and Creole

EXPERIENCE

Expedited Travel, Pass Port Specialist 2012-2016

Managed a high volume of emails, inbound and outbound calls, ‘minimal sales’ included.

Responded to mails and website chat inquiries from customers.

Leveraged customer interactions to create up selling opportunities of additional products and services.

Mentored new team members on all passport policies, procedures, requirements and regulations.

Provided exceptional customer service to clients.

Arise Virtual Solutions (AT&T) – Work from home Business 06/2015-2015

Supply the information or resolve problems on the first contact with customer

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Florida Power & Light, Customer Service Business/Billing Supervisor 2007-2011

Provided confirmation information for new service business and residential customers.

Telemarketing sales for all inbound calls for a defined geographic location for new business and residential customers in a high paced environment using company designed scripts.

Linked customer needs with product and service benefits

Cross sell products and services to customers

Generated leads for other products and services; distribute qualified leads to appropriate colleagues.

Record and track sales using various computer information systems.

Meet and/or exceed sales and efficiency targets.

Interacting and reporting with multiple layers of company personnel and management.

Attend quarterly training sessions.

Rinker Materials, Customer Service Business/Billing Supervisor 2005-2006

Attend quarterly training sessions.

Took telephone calls and provided required information

Maintained records and logs

Typed documents and managed correspondence

Managed email and mail distribution

Monitored inventory and supplies

Took minutes of the meetings when required

Provided office support to executives

Managed research work as directed

Brandsmart USA, Returns Clerk 2004-2005

Communicated with internal and external customers to accomplish breakdown of wholesalers.

Performed special assignments or projects.

Ensured to timely implement audit points.

Advised incoming returns to officers.

Ensured to report distribution.

Verified and controlled Stop Payments: new, expired, suspect, hits and imaging.

Olive Garden, Host/Greeter 2001-2002

Warmly greet guests and bid a tender departure and invite to visit again

Find out the seating place of guests as per requirement

Present menu and hot deals of the day

Run waitlist, gauge kitchen, servers and general dining room performance

EDUCATION

Bryant & Stratton Business Institute Syracuse, NY

East Central College St. Louis, MO

Palm Beach Lakes High West Palm Beach, FL

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