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Customer Service Manager

Location:
Little Rock, AR
Salary:
55,000
Posted:
June 03, 2016

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Resume:

Kenny D. Green

**** ****** **.

Little Rock, AR. 72205

501-***-****

acu2jp@r.postjobfree.com

Objective

Seeking a challenging position with a company that will utilize my dedication, self-motivation, leadership, and educational skills.

Employment History

Asst. Manager

July 2012 to Current - Uncle T’s Food Mart, Little Rock, AR.

Responsible for opening the store and setting up for daily business

Manage the daily operation of the store and employee activity

Responsible for register activity and ensuring excellent customer service

Responsible for the accuracy and payment of incoming shipments from vendors

Internet Sales Manager

Sep 2009 to Feb 2012 - Crain Automotive, Little Rock, AR.

Responsible for managing and responding to 1/3 of incoming internet request

Meet with prospective customers to ensure all of their request are met

Responsible for completing and submitting all necessary paperwork to finance

Maintain continued customer relations by way of follow-up

Production Supervisor

Jan 2008 to Jul 2009 - LM Wind Power, Little Rock, AR.

Hired to supervise employees and manage the production process during startup

Responsible for providing leadership to enable the company to meet startup dates

Instrumental in the implementation of process improvement procedures

Responsible for training and development of employees in multiple departments

Provided production updates to management team via email and daily meetings

Responsible for time and attendance of employees, as well as, performance evaluations

Production Coordinator

Nov 1999 to Dec 2007 - Polymer Group Inc., North Little Rock, AR.

Responsible for coordinating employee efforts around a 50+ million dollar production process

Provided leadership for a separate multi-million dollar needling process

Delivered daily production updates to management via production meetings

Served on process improvement teams to generate ideas for a more safe and efficient process

Key player in streamlining the change-over process and reducing downtimes as much as 35-to-40 percent

Lab Technician/Shift Coordinator

Oct 1997 to Nov 1999 – Skippy Peanut Butter, Little Rock, AR.

Performed and evaluated test on product in the production lab

Responsible for ensuring the production schedule was completed in a timely manner

Conducted weekly safety meetings with the production team

Performed post-cleaning inspections of equipment and production area

Process Technician

Aug 1995 to Oct 1997 – Kimberly Clark, Maumelle, AR.

Responsible for operating and maintaining production equipment

Participated in team-building meetings and other company sponsored programs

Key player in the development and implementation of safety improvement procedures

Operator/Fitter-B/Welder

Apr 1990 to Aug 1995 – AFCO STEEL, Little Rock, AR.

Responsible for the safe operation of industrial drills, saws, and pneumatic tools

Performed fitter-b/welder duties

Responsible for blueprint reading and comprehension

Performed measuring, drilling, and grinding duties

Warehouse Worker

May 1989 to Apr 1990 – Affiliated Foods, Little Rock, AR.

Performed the safe operation of lift-trucks in relation to material handling duties

Crew Chief

Sep 1985 to Mar 1989 – United States Air Force, San Antonio, TX

Received technical and behavioral training

Performed mechanical duties on T-37 trainer jets and C-130 cargo planes

Completed NCO leadership preparatory course

Education

Jun 2002 to May 2007- Univ. of Arkansas Little Rock, Little Rock, AR.

Bachelor’s Degree

Chancellor’s List (multiple semesters)

Graduated with 3.1 GPA

Other Experience

Microsoft Office (Word, Excel, PowerPoint)

In-depth training in lean manufacturing practices

References

References are available on request.



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