[Dominique D. Fields]
Harrisonburg, VA~22801
acu1g9@r.postjobfree.com
Objective
To obtain a full-time position with a company, which will benefit from my excellent communication, interpersonal, and administrative skills.
Relevant Skills
Conversational Spanish communication skills
Microsoft Office 2013: Word, Excel, Access, and Power Point
Internet Explorer, Mozilla Firefox, and Google Chrome
Email correspondence, fax, copy, scan, print, research, and related clerical skills
Detail and action-oriented; organizational, planning, and time management skills
Leadership and collaborative skills to achieve company objectives; can also work well independently; problem solver and strong conflict resolution skills
Punctual, professional, and diplomatic
Ability to uphold client and company confidentiality to ensure dual trust
General accounting, mathematical, and analytical skills
Relevant Coursework
Intro to Business Intermediate Spanish
Principles of Information Systems Spanish Composition
Principles of Accounting Advanced Spanish Grammar
Intro to Marketing Microeconomics & Macroeconomics
Education
Piedmont Virginia Community College, Charlottesville, VA~22903
A.S. Business Administration, 2014-2017
Recipient of the PVCC Educational Foundation Scholarship
Experience
2012-2014 Food Lion, Grottoes, VA~24441
Office Assistant
Greeted customers promptly upon entrance. Completed product returns, exchanges, refunds, and issuance of store credits. Processed Western Union money orders; WIC, lottery winnings; company rain checks; as well as a variety of other payment methods. Resolved customer complaints effectively and implemented company protocol in resolving customer grievances. Collaborated with coworkers and management to ensure daily duties were completed thoroughly. Supervised retail employees and ensured lunch breaks were taken on time. Referred customers to respective location in the store when a product inquiry was made. Communicated with and forwarded incoming and outgoing calls to appropriate departments. Successfully completed ongoing online training and on the job training before deadlines. Reconciled cash registers at the end of each shift. Maintained and accounted for safe contents.
Specialty Merchandiser Associate
Maintained specialty products in a secure location to protect company inventory. Replenished stock when minimum amount was available to ensure availability of products to customers. Maintained an organized department.
Collaborated with coworkers to ensure efficiency and teamwork.
Adhered to company procedures at all times.
Retail Pricing Associate
Assisted Retail Pricing Manager with inserting new price tags on individual products based on current sale. Ensured accuracy when replacing price tags by matching SKU numbers on tags to products. Worked quickly and efficiently to ensure products were labeled accordingly in a timely manner to improve
company profits and customer satisfaction.
Cashier
Processed customer orders quickly and with a warm demeanor. Ensured maximum company profit by scanning customer carts and collecting every item to scan for sale. Arrived on time for each shift. Offered assistance to other departments during slow periods. Encouraged coworkers to maintain a positive and friendly demeanor towards clientele.
2011-2012 Obaugh Chevrolet, Waynesboro, VA ~22980
Receptionist
Answered incoming calls and directed them to requested department. Scanned customer invoices into company computer system to maintain and organize service orders. Processed a variety of credit/debit and cash payments utilizing ADP software. Corresponded with multiple departments within the dealership to ensure completeness and accuracy of patron files and service records. Collaborated with Auto Body department to ensure reimbursement of insurance claims. Scanned outdated files into company computer system before shredding. Assisted with the Accounts Receivables & Accounts Payables, and Tags and Titles department once my shift tasks were completed.
2007-2010 Waynesboro City Public Schools, Waynesboro, VA~22980
Instructional Aide and Substitute
Taught curriculum in small groups to reinforce material. Organized and managed small groups of students to accomplish daily instructional goals.
Enforced school policy to ensure safety of students. Proctored standardized tests. Tutored in small groups and individual students.
2005-2007 South River Grill and Wine Shop, Waynesboro, VA~22980
Cocktail Server
Greeted customers with a warm and friendly salutation. Escorted patrons to preferred seating location. Suggested company drink and food specials to increase customer awareness of menu variety. Verified age of patron requesting alcoholic beverage before serving. Input accurate food and beverage orders into computer system. Delivered correct orders to respective patrons.
Provided excellent and assertive customer service. Maintained an orderly and clean work station and uniform. Completed nightly side work before the end of each shift.
2003-2004 Food Lion, Staunton, VA ~24401
Cashier
Greeted customers promptly and with a smile. Processed patron orders efficiently and accurately. Arrived to each shift on time. Processed multiple payment methods such as debit and credit cards, checks, WIC, etc. Resolved customer complaints by consulting the respective Manager.