CHARLOTTE M. SUMMERS

**** * ******** *** #**, Las Vegas NV 89119 702-***-**** acu1fh@r.postjobfree.com

As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

PROFESSIONAL STRENGETHS

Customer Service Critical Thinking Complex Problem Solving Time Management

Computer Skills Data Entry Scheduling Cash Handling

Inventory Control Detailed Oriented Organizational Skills Dependable

Fast Learner Multi-Tasking Trainer Compliance

WORK EXPERIENCE

09/2012-Present Prospect Airport Services, INC. Duty Manager

Las Vegas, NV Supervise Airline Ticket Counter Operation/Baggage Service Office

Training and Compliance

Review, research and respond to complaints/discrepancies

Complete special tasks and projects

05/2012-09/2012 Petro Truck Stop Cashier

Las Vegas, NV Greet customers

Providing assistance to customers

Cash and credit card transactions

Maintain store standards

10/2009-04/2011 Division of Welfare/Support Services Administrative Assistant I/Community Work

Las Vegas, NV Experience Program

General clerical duties; Filing, answering multi-line phones, distribution of unit mail

Daily transfers of family medical case coverage files

Generating and maintaining client packets

Providing assistance and information to clientele

08/2008-04/2009 LSG Sky Chefs Dispatcher

Las Vegas, NV Coordination and scheduling of delivery routes for drivers

Managed multi-phone line

Printed billing for airlines

Clerical and administrative duties

03/2008-06/2008 Southwest Airlines Ramp Supervisor

Las Vegas, NV Supervised ramp agents with inbound and outbound luggage and ramp services

Inventory and merchandising

Overtime control for irregular operation flights

03/2006-01/2008 Frontier Airlines Customer Service Agent/Ramp

Las Vegas, NV Assisted check-in process/boarding

Assisted passengers traveling inbound

Supervised ramp services

Created reservations for passengers

05/2005-06/2006 Prospect Airport Services, INC. Dispatcher

Las Vegas, NV Managed multi-phone line, 2 way radio

Coordinated services for passengers traveling with disabilities

Dispatched service request

11/2001-06/2005 Bighorn Casino Change Personnel

Las Vegas, NV Greet and assist customers

Exchange Monies for slot players

EDUCATION

2001-2004 Business Administration, Las Vegas College

Las Vegas, NV

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