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Active Directory Windows Server

Location:
Toronto, ON, Canada
Posted:
May 31, 2016

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Resume:

RAVI PATEL

*** ********* ***** ******* *** *E*

acu1ff@r.postjobfree.com

647-***-****

WORK EXPERIENCE

POS Technical Support Representative - II Oct 2015 – Present

Teleperformance, Toronto, Ontario

Troubleshooting of the Linux based VeriFone POS system and network connectivity remotely through VPN Assistant Tool.

Upgrade and installation of new software and applications for the POS and back office computer.

Providing Assistance to configure different Product, Department, Function and Menu keys for daily sales operations.

Configuration and troubleshooting of payment network and monitoring of the debit/credit transactions.

Troubleshooting of the Pin Pad device for the card transactions and application reload in case of the tamper detection base on the error messages.

Helping sites to get different reports from the POS and from the back office computer application for the inventory and transaction tracking.

Gift card setup and daily promotion setup on different products as per business requirement.

Helping sites for registration and contract renewal based on needs.

Providing assistance to set up cashier and manager login id with respective security credential.

Providing assistance to setup and troubleshoot the devices like scanner and printer.

Escalation of the case to local technician in case of the physical damage or replacement.

Using Skype for Business for internal assistance and meeting.

Creating record and ticket for all call information on an AMDOCS application.

Technical Lab Assistant Sept 2013 – Dec 2013

Centennial College – SETAS, Toronto, Ontario

Maintenance and troubleshooting of networking and computer software/hardware.

Installation and Migration of Windows and Linux OS.

New System assembling for labs.

Network Monitoring and troubleshooting with Solarwinds’ Network Tools.

Data backups and security check on regular basis.

Imaging the operating systems with Symantec Ghost software.

Provided assistance for Network Design and Subnetting.

Assisting students to troubleshoot and resolve the network issues during labs.

IT Help Desk Technician Sept 2011 - Aug 2012

Aditya Birla Minacs, Vadodara, Gujarat

Managed user accounts with group policies on Server 2008.

Migration of Windows XP to Windows 7 for supervisors’ and managers’ desktop.

Performed onsite analysis, diagnosis, and resolution of complex desktop problems for end users.

Installed, configured, monitored, and troubleshoot end-user workstations and related hardware and software in order to deliver minimum down time.

Received and responded to incoming calls, and e-mails regarding desktop problems.

Supported peripheral technology including printers, phones, copiers and mobile devices.

EDUCATION

Advanced Diploma: Computer Systems Technology – Networking Sept 2012 – Dec 2014

Centennial College, Toronto, Ontario

Bachelors in Computer Engineering Aug 2007 - June 2011

Babariya Institute of Technology, Vadodara, India

CERTIFICATIONS

CCNA : Cisco Certified Network Associate in Routing July 2014

VMware vSphere : Install, Configure, Manage [V5.5] Dec 2014

Preparing for MCSA – Windows server 2012

TECHNICAL SKILLS

Server skills: Windows Server 2008/2012 R2, Active Directory Domain Services, Group Policies, DNS, DHCP, Group Policy Management, Exchange server, Lync Server, IIS 6.0

Virtualization: VMware tools, VMware Workstation 10.0, vSphere ESX, ESXi 5.5, QNAP NAS

Operating Systems: Windows XP/Vista/7/8/8.1, MAC OS X, Windows Server 2008/R2, Windows Server 2012, Ubuntu

Applications/Tools: Microsoft Office 365, Outlook, Visual Studio, WireShark, Solarwinds, Cisco Packet Tracer

PROJECTS

Technology Project:

Build a network design to connect and manage two different geographical business locations.

Managing the users account through Active Directory – Group policy, DNS and DHCP on Microsoft Server 2008 R2 and Ubuntu 12.04.4.

Provided Outlook services by Microsoft Exchange Server2010

Instant messaging and VoIP calling over Lync Server 2010.

Data Center:

Build a data center prototype by providing its floor plan design, location selection, possible risk and mitigation, calculation of power consumption and cooling.

The data center offers support to Windows and Linux clients.

The virtualization was done on ESXi 5.5, installed 4 Windows 2008 R2 servers and configured Active Directory, Certificate Authority, DNS, Lync server 2010 and web server.

REFERENCES

Available upon request.



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